Reviews for Privy ‑ Pop Ups, Email, & SMS

GRIPSTIC

2022-05-04

United States

The app has some issue. Trying to cancel the subscription and nearly impossible. No contact phone, the reps leave the company making it impossible to cancel. So, if you use this app plan on 2-3 months of back and forth trying to get them to cancel the account.

i loved the help and support that privy gives they make sure you're not left wondering what's next to do and it's easy to follow

Ready, Set, Pedal

2022-04-27

United States

Very helpful onboarding team and got all my answers quickly! The email templates are very helpful and easy to replicate.

We've been using Privy for a few years now and they have been great. Their onboarding is fantastic and our assigned account manager is incredibly helpful and super responsive. She is jus like a member of our team and often provides new ideas that will help grow our business. Would give them 6 stars if we could!

Daniel was an amazing help and acted as our VP growth. he made this setup process a real pelasure and was there for us whenever we had a question

I haven't yet used Privy enough to write a full and extensive review however, from what I have used up to now and what I can see is available is very impressive. In addition to this, the onboard Zoom call that was provided to new members was invaluble.

Through this application, I was able to get a lot of new customers for my store. It is really special and worth every penny to pay. Thanks to the support team and developers!

Privy has been great for our small business both for e-mail marketing and the pop-up exit intent. The interface is very user friendly and customer service is always very helpful. Highly recommend if you're looking for an all in one e-comm marketing solution that is effective and helps drive your brand forward!

Beware - you will get ripped off! Signed up for a $15 per month plan because I only needed popups. Several months later, I see a $60 charge on my account. I contacted support to ask them about this, and they said they had sent an email out (which I never received) which said that their pricing tiers were changing based on the amount of customer emails. Very underhanded and shady if you ask me, and I'm sure this happened to a lot of people. I've canceled my account and will never deal with them again.

I have 1,000 people who signed up for email. Only 300 are mailable and 220 can be texted. It is very frustrating that I can have an offer pop up in exchange for email and text, customers sign up, but since they didn't click the stupid check box (that isn't required by the customer), I can't contact them?! WHAT A WASTE.

Facile, intuitiva! Non so come farei senza questa applicazione! Adoro preparare le mail, schedularle e al resto ci pensa Privy!

Andrew is a great Customer rep. He listens and knows his stuff. Looking forward to our next session.

Absolutely LOVE this app for my business! just wish it had more text options........................

Seems great so far! Wonderful support! Love how easy it is to create new campaigns depending on the time of year.

So far so good with the app. And the onboarding I received was awesome. Great customer service - the help I received was invaluable!

This app charges based on the number of mailable contacts that are added to your account, even if you aren't using the Privy pop-up to add the contacts. So, your account will continue to grow as they sync any contacts gained by Shopify through sales or sign-ups on your site. We found this out recently when we paused our Privy campaign but then were unexpectedly hit with a price increase because our number of mailable contacts had grown (thanks to Privy pulling Shopify data into our Privy account, completely unbeknownst to us). So even though we weren't using their email capture feature, they still increased their monthly fee... This was not the original terms of service that we agreed to when we started using this app; we have never used it for email or sms, Klaviyo is far superior for that purpose.

Ahora que llevo un tiempo con la aplicación puedo decir que me ayuda a mejorar mis ventas sin ninguna duda. El equipo de soporte 10

Very impressed by the Privy app AND the Privy team. No issues with deployment whatsoever - just great engagement and training. Highly recommend Privy!

The Speedy Cheetah

2022-04-13

United States

I started with the free version of this app a very long time ago for just a pop-up. Works great, but OMG the pricing is now a disaster. I am hounded constantly to add their email marketing and now with only 2 weeks notice a 3.5 times monthly price increase ($20 to $70). It is just nuts. I was also told the $20/month price was "locked in" forever. I use MailChimp and they include a free pop-up so going to drop Privy after many years. I really suggest staying away from Privy as everything seemed to change for the worse after they were acquired by a new company.

Privy has been super user friendly. My onboarding call with Daniel was incredibly helpful. Its a great service that they offer. I now know I have him as a contact if I run into any challenges. I'm excited to get all my pop ups set up

ABSOLUTELY AMAZING!!! Frankie led me through exactly what I needed to do to make my site even better. Miranda built up the examples and since she had an emergency, Frankie stepped in and was flawless!!! I will stick with Privy cause they have all the right tools to have a successful online shop with perks. People can shop with ease and not be overwhelmed by unnecessary pop ups and emails that they have seen before. I am so grateful and thank you from the bottom of my heart. Keena

I originally thought this app was great until I saw how their pricing scales. For a simple popup they charged me $15 a month, then for adding an abandoned cart email feature they tried to increase my cost to GET THIS $90 A MONTH! These guys are absolute scum trying to charge these outrageous prices. Do yourself a favor and hire a developer to do everything that this app does if you really need their "extra" features. If you are trying to scale your company then do not use this service as they will gut you. Update: I tried their app again, it still sucks.

I am learning about this ap , so far its been amazing, I love the designs for my pop up messages etc .

The more I try and use it the more features I find either don't works or don't work as perhaps Privy suggest, shame, it used to be a great company but they seem to be focusing on new products although I rarely see them rather than fixing all the glitches in the basic system. I still have an unresolved issue

The app has been pretty easy to use thus far. The 1x1 training was everything. The only thing I would suggest is they need to slow down a bit. Other than that perfect!!