Reviews for Privy ‑ Pop Ups, Email, & SMS

The app is okay but for me to be paying $15 dollars is a bit extreme. Sometimes emails aren't going out when it should be and it sucks.

The Privy Conversion Suite is outstanding, and their team of specialists were super helpful in getting us launched in no time. Thank you!

I really enjoy this app. It helps us create our reviews with ease. We get emails on new reviews and are placed on our website automatically.

So far so good. My limited time with it has already saved an order so I am hoping it will prove more useful in the future.

I have tried a few other email platforms and Privy by far is the best one that I have used. Love this app.

Pretty good APP although I have had a few problems with the pop up that cannot be resolved. I feel it is overpriced for what I am getting.

Privy works great with my 3 Shopify stores. Very easy to use. I would highly recommend this app to anyone opening a new Shopify site.

Recently Privy isn't working properly. Emails have been bouncing back tremendously and we reported this, and took them more than 3-4 days to fix the issue. Now the newsletter section does not even load. It also shows that our previous templates are GONE. I pay $200 monthly and they did refund the amount, but this is getting annoying especially during these busy times of the year. We will be looking into other service provider and abandon privy with no regret asap. Stay away.

I'm generally happy with the UI and how simple and understandable the app is to use and start building and converting in minutes. All the templates are literally made for you. But, I'm leaving this review because I am honestly SUPER impressed with the onboarding team, and specifically Jen- I was invited into a call to learn more and during the call, I was notified that some subscriptions are eligible for 1 on 1 onboarding (detailed help setting up my environment) - Jen helped me get most everything in place and some points which we didn't have time to cover during the call - on her own accord she finished up and sent me an email "hey, I finished out your welcome series..." and that easily earns 5stars in my book! Thank you, Jen, and the entire team at Privy

Frustrating to work with and expensive. I wouldn;t recommend this app anymore. It used to be a lot easier to use.

Mel was very informative in explaining how to navigate the app. Great customer service all around A++++++++

This app is fantastic and has already paid for itself a hundred times over. A key component for any eCommerce Business Owner looking to automate everything from newsletters and email marketing, to offering discounts, to saving abandoned carts, etc. 5 stars

They never answer your requests. Very bad customer support. Plus they charged money for nothing. Avoid.

I love this app and all of your extremely helpful videos on YouTube. The masterclass series has been incredible! Thanks for helping this small business get ready for the busy holiday season.

The app is very easy to use and offers a good variety of examples that you can use for yourself. When i subscribed i got an 1 hour onboarding call which was a very pleasant surprise. the people of privy are super friendly and they had a lot of good ideas for our email campaigns. Would definitely recommend!

MountainGirlClothing

2021-11-16

United States

We Love Privy. We're long time customers. Total game changer for us! Helped grow our business and continues to do so. The staff is so knowledgeable and helpful.

Sniper Skin Sports

2021-11-16

Canada

It has been almost a month where people who unsubscribe are unable to and since has caused spam reports. Now they froze my account for a problem they can't fix. An email app that you can't unsubscribe from - this is infuriating. Please fix this - it is the busiest time of year and your app is not working.

Pac Nor Westy

2021-11-12

United States

We used this app for our popup marketing for 2+ years and it worked great. When we decided to leverage their email marketing services, that is when things went south. We have spent the last 2 1/2 years working hard to cultivate a customer email list from a variety of sources including our brick-and-mortar store. When we submitted our email list to Privy for upload, we were contacted by their compliance team. My interaction with the Privy compliance team was highly disrespectful. The implicit tone was that our organization might have collected our email list nefariously and stated they were more worried about maintaining their reputation than working with us. The overzealousness of their compliance team was highly off-putting. They denied our request to add our emails to the marketing distribution list. As a business owner, I get to choose who our brand gets to work with, and we do not want to work with an organization where the first interaction was so negative and implicit of wrong doing. Making a customer feel like they are doing something wrong is highly disrespectful. We were excited about using Privy's service for our growing brand, but will go elsewhere based on how we were made to feel.

SHES A 5 STAR BABY! Easy use help along the way! GRAB IT! I love the cool custom emails for joins and updates! Eddie

I love this app! I find it way easier to use than any other email marketing platform. Once I get more subscribers I have no problem paying for the growth plan. Looking forward to the texts I can send.

Best app ever to do your pop ups, welcome page, etc… i paid only 15/montly and got all i wanted, thank u guys

I used this app. for my new store. I used the pop-up to collect emails for new customers it was an easy setup. After the trial I immediately got a contact from Melanie to chat, which has never happened before we will be chatting tomorrow about the needs of my store and Privy's services. Thanks, Privy.

Man, this thing really has it all. Absolutely necessary for any store that wants do do a simple setup.

So I did a one on one with a Privy expert named Andrew.. AMAZING!!!! I learned so much in our time frame. I truly love Privy with fast response to every question I've ever asked

This is the best app! I love hands on attention and they will get on calls with you and setup videos. You can text and email them anytime for help no other app gives this much attention