Reviews for Privy ‑ Pop Ups, Email, & SMS

I used this platform to help me gain sign ups and convert my cold audience into a hot audience with my email alerts and newsletters. I really like how I'm able to control what and how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped a lot. I would recommend!

The service is terrible. Tried to message and email them hundreds of times and no real response for my issues.

Great app. Pricy though as you go past 250 mailable contacts. Also, this app will spam you to write a review. It's annoying but great app.

There are a lot of great features that help out with your business including emails, conversions, and tracking.

Brilliant on boarding service and a great app! I would highly recommend this app for any small to medium size business. Thank you Jack

It is still early days but so far it seems OK, had a helpful couple of calls with Privy in my first couple of weeks but I am yet to see results. Still learning about all the features so hoping it will prove useful for my store

Best App ever. The way you are able to show your banner, pop ups etc. To different set of visitors is amazing. Thank you

still, early days yet..so far so good but I think the template options are not enough. There are quite a lot out there.

It's an okay app. The $15 is a bit steep to justify for the features it offers for that price. The emails were cumbersome to say the least. This is on my list to delete now that the heavy holiday traffic season is over because the value just isn't there for me.

Absolute crazy been using the app since Feb 2021 and sending over 20k emails per day , 3 days ago they FORCED me to sign a 3 month contract , the very next day my account is blocked because it has not conformed to regulations .YOU BUILT MY DATABASE FROM SUBSCRIBERS !!!! HOW CAN I NOW BE AT FAULT , THIS IS JUST AS GOOD AS STEALING MY MONEY I WILL ISSUE A STOP PAY AT PAYPAL !!!

The app is okay but for me to be paying $15 dollars is a bit extreme. Sometimes emails aren't going out when it should be and it sucks.

Arabella Crystals

2021-12-14

United States

You'll get someone blowing up your phone, email, facebook, instagram, etc as soon as you sign up. It was really annoying and that reason alone made me delete it.

The Privy Conversion Suite is outstanding, and their team of specialists were super helpful in getting us launched in no time. Thank you!

I really enjoy this app. It helps us create our reviews with ease. We get emails on new reviews and are placed on our website automatically.

So far so good. My limited time with it has already saved an order so I am hoping it will prove more useful in the future.

I have tried a few other email platforms and Privy by far is the best one that I have used. Love this app.

Pretty good APP although I have had a few problems with the pop up that cannot be resolved. I feel it is overpriced for what I am getting.

Privy works great with my 3 Shopify stores. Very easy to use. I would highly recommend this app to anyone opening a new Shopify site.

Recently Privy isn't working properly. Emails have been bouncing back tremendously and we reported this, and took them more than 3-4 days to fix the issue. Now the newsletter section does not even load. It also shows that our previous templates are GONE. I pay $200 monthly and they did refund the amount, but this is getting annoying especially during these busy times of the year. We will be looking into other service provider and abandon privy with no regret asap. Stay away.

I'm generally happy with the UI and how simple and understandable the app is to use and start building and converting in minutes. All the templates are literally made for you. But, I'm leaving this review because I am honestly SUPER impressed with the onboarding team, and specifically Jen- I was invited into a call to learn more and during the call, I was notified that some subscriptions are eligible for 1 on 1 onboarding (detailed help setting up my environment) - Jen helped me get most everything in place and some points which we didn't have time to cover during the call - on her own accord she finished up and sent me an email "hey, I finished out your welcome series..." and that easily earns 5stars in my book! Thank you, Jen, and the entire team at Privy

Frustrating to work with and expensive. I wouldn;t recommend this app anymore. It used to be a lot easier to use.

Mel was very informative in explaining how to navigate the app. Great customer service all around A++++++++

This app is fantastic and has already paid for itself a hundred times over. A key component for any eCommerce Business Owner looking to automate everything from newsletters and email marketing, to offering discounts, to saving abandoned carts, etc. 5 stars

The app is very easy to use and offers a good variety of examples that you can use for yourself. When i subscribed i got an 1 hour onboarding call which was a very pleasant surprise. the people of privy are super friendly and they had a lot of good ideas for our email campaigns. Would definitely recommend!

I love this app and all of your extremely helpful videos on YouTube. The masterclass series has been incredible! Thanks for helping this small business get ready for the busy holiday season.