Reviews for Privy ‑ Pop Ups, Email, & SMS

They never answer your requests. Very bad customer support. Plus they charged money for nothing. Avoid.

Sniper Skin Sports

2021-11-16

Canada

It has been almost a month where people who unsubscribe are unable to and since has caused spam reports. Now they froze my account for a problem they can't fix. An email app that you can't unsubscribe from - this is infuriating. Please fix this - it is the busiest time of year and your app is not working.

MountainGirlClothing

2021-11-16

United States

We Love Privy. We're long time customers. Total game changer for us! Helped grow our business and continues to do so. The staff is so knowledgeable and helpful.

SHES A 5 STAR BABY! Easy use help along the way! GRAB IT! I love the cool custom emails for joins and updates! Eddie

Pac Nor Westy

2021-11-12

United States

We used this app for our popup marketing for 2+ years and it worked great. When we decided to leverage their email marketing services, that is when things went south. We have spent the last 2 1/2 years working hard to cultivate a customer email list from a variety of sources including our brick-and-mortar store. When we submitted our email list to Privy for upload, we were contacted by their compliance team. My interaction with the Privy compliance team was highly disrespectful. The implicit tone was that our organization might have collected our email list nefariously and stated they were more worried about maintaining their reputation than working with us. The overzealousness of their compliance team was highly off-putting. They denied our request to add our emails to the marketing distribution list. As a business owner, I get to choose who our brand gets to work with, and we do not want to work with an organization where the first interaction was so negative and implicit of wrong doing. Making a customer feel like they are doing something wrong is highly disrespectful. We were excited about using Privy's service for our growing brand, but will go elsewhere based on how we were made to feel.

Man, this thing really has it all. Absolutely necessary for any store that wants do do a simple setup.

Best app ever to do your pop ups, welcome page, etc… i paid only 15/montly and got all i wanted, thank u guys

I used this app. for my new store. I used the pop-up to collect emails for new customers it was an easy setup. After the trial I immediately got a contact from Melanie to chat, which has never happened before we will be chatting tomorrow about the needs of my store and Privy's services. Thanks, Privy.

I love this app! I find it way easier to use than any other email marketing platform. Once I get more subscribers I have no problem paying for the growth plan. Looking forward to the texts I can send.

So I did a one on one with a Privy expert named Andrew.. AMAZING!!!! I learned so much in our time frame. I truly love Privy with fast response to every question I've ever asked

This is the best app! I love hands on attention and they will get on calls with you and setup videos. You can text and email them anytime for help no other app gives this much attention

Great App! Very easy to use and fantastic on going customer support. Would definitely recommend for all E-commerce businesses

A Wine Lovers Gifts for all Occasions After Upgrading to Privy App, we asked for help and support, We scheduled a meeting with them, and today, we just have a meeting with Andrew Garber to show and set up everything for us. It was very helpful. Andrew is very professional. We will not hesitate to contact them for more help., so, we highly recommend Privy to everyone. Now, we absolutely love Privy! Thank You, Andrew!

Decent pop-up app but the email client isn't great... We tried using it and it failed enough times that we leaned back into MailChimp. We have run that integration with MailChimp and lets see if that works...

Privy is a fantastic marketing tool to aid with various plays that include website popups for email capture, discount marketing, free shipping bar and the cross sell to name a few all of which can be optimised for both desktop and mobile. Privy is also excellent for setting up various types of email flows such as the welcome series, abandoned cart, customer winback and newsletters all of which have loads of options for audience segmentation. Privy also offers amazing onboarding support and has a wealth of information easily available through its blog, knowledge base, podcast and masterclass. I would highly recommend given the low pricing for small enterprises which is great value for money. If you only have time to do one thing well Privy would be the one thing worth doing well.

I used this app with the launch of my store and offered a discount to new customers. Worked like a charm to drive traffic + conversion. It pays for itself!

This program has everything i need, easy to use. I love it !!! thank you!! Great work on this app, you really thought of it all!!!!

I absolutely love Privy! It has paid for itself many times over! I started using it this year when I also opened my Shopify store, and I can say with certainty that I have grossed more in sales, grow my email list, and have been able to create a self-care community with weekly Newsletters.

It was good until I kept getting an error after trying to add my subscribers to my contacts list. Very annoying! I hope this gets fixed ASAP!

Had an onboarding call this morning with Andrew. It was extremely helpful. I'm already having success!!

Love so far! Great customer service and has been fairly easy to use. Lots of options and marketing techniques.

Cute designs and templates, but lots of glitches and other inconvenient elements that sometimes make you want to rip your hair out. I found Mailchimp a lot more user-friendly.

I would rather give them 0 stars if I could. Their support team is not helping at all! It won't allow me to cancel the plan unless contact them,and I did, they do not even reply my email for 2 days!!!! Please do not use them. Worst experience ever!!!!

I love this app!! I am so happy I implemented it within my store! I would like to have more templates so I can be creative, but it is very effective.

The support is incredible, and offers so many tips in marketing and potential customer retention! I recommend to anyone who is starting off in their business and are in need of help knowing how to expand their reach in email and text marketing.