Reviews for Privy ‑ Pop Ups, Email, & SMS

Facile, intuitiva! Non so come farei senza questa applicazione! Adoro preparare le mail, schedularle e al resto ci pensa Privy!

Absolutely LOVE this app for my business! just wish it had more text options........................

Seems great so far! Wonderful support! Love how easy it is to create new campaigns depending on the time of year.

So far so good with the app. And the onboarding I received was awesome. Great customer service - the help I received was invaluable!

This app charges based on the number of mailable contacts that are added to your account, even if you aren't using the Privy pop-up to add the contacts. So, your account will continue to grow as they sync any contacts gained by Shopify through sales or sign-ups on your site. We found this out recently when we paused our Privy campaign but then were unexpectedly hit with a price increase because our number of mailable contacts had grown (thanks to Privy pulling Shopify data into our Privy account, completely unbeknownst to us). So even though we weren't using their email capture feature, they still increased their monthly fee... This was not the original terms of service that we agreed to when we started using this app; we have never used it for email or sms, Klaviyo is far superior for that purpose.

The Speedy Cheetah

2022-04-13

United States

I started with the free version of this app a very long time ago for just a pop-up. Works great, but OMG the pricing is now a disaster. I am hounded constantly to add their email marketing and now with only 2 weeks notice a 3.5 times monthly price increase ($20 to $70). It is just nuts. I was also told the $20/month price was "locked in" forever. I use MailChimp and they include a free pop-up so going to drop Privy after many years. I really suggest staying away from Privy as everything seemed to change for the worse after they were acquired by a new company.

Ahora que llevo un tiempo con la aplicación puedo decir que me ayuda a mejorar mis ventas sin ninguna duda. El equipo de soporte 10

Very impressed by the Privy app AND the Privy team. No issues with deployment whatsoever - just great engagement and training. Highly recommend Privy!

Privy has been super user friendly. My onboarding call with Daniel was incredibly helpful. Its a great service that they offer. I now know I have him as a contact if I run into any challenges. I'm excited to get all my pop ups set up

ABSOLUTELY AMAZING!!! Frankie led me through exactly what I needed to do to make my site even better. Miranda built up the examples and since she had an emergency, Frankie stepped in and was flawless!!! I will stick with Privy cause they have all the right tools to have a successful online shop with perks. People can shop with ease and not be overwhelmed by unnecessary pop ups and emails that they have seen before. I am so grateful and thank you from the bottom of my heart. Keena

I originally thought this app was great until I saw how their pricing scales. For a simple popup they charged me $15 a month, then for adding an abandoned cart email feature they tried to increase my cost to GET THIS $90 A MONTH! These guys are absolute scum trying to charge these outrageous prices. Do yourself a favor and hire a developer to do everything that this app does if you really need their "extra" features. If you are trying to scale your company then do not use this service as they will gut you. Update: I tried their app again, it still sucks.

I am learning about this ap , so far its been amazing, I love the designs for my pop up messages etc .

The more I try and use it the more features I find either don't works or don't work as perhaps Privy suggest, shame, it used to be a great company but they seem to be focusing on new products although I rarely see them rather than fixing all the glitches in the basic system. I still have an unresolved issue

The app has been pretty easy to use thus far. The 1x1 training was everything. The only thing I would suggest is they need to slow down a bit. Other than that perfect!!

Canceled Privy 6 months ago. But it continues to withdraw money from the bank, also it’s double amount, 60USD! The support tell different stories everyday. The app already debited money from the bank account 12 times. Promised refund, but it’s not! Close that scammers immediately!

We have been using privy almost a year and it is a great app, it is very simple to set up and run email marketing.

Honestly I Privy is the best! I was previously using another marketing app, also Boston based, and i hated it! It was so complicated so hard to understand and with the little time I have, learning how to do a basic thing like set an email campaign was not something I wanted to do. I switched to privy and wow so much easier. Easy everything makes you feel like a pro. Anything you don't know how to do or use its easy to find the answers online. Overall 5/5

Amazing app! Recently left from a competitor and I do have to say, nothing compares to Privy's capabilities and ease.

Posh Goth

2022-03-17

United States

Freaking awesome! I signed up for a trial just for the email signup functionality. I loved the results and decided to convert to the paid subscription. They do a free training/onboarding after you sign up, and they showed me the platform does a lot more than I thought it would. Very slick interface and intuitive. I'm getting good results.

What a stupid app. I wanted to use it to send welcome emails with 15% off discount code but the minimum time limit is 1 hour. By then the customer is long gone. The developers of this app must be brain dead.

UPDATE After using the app for a few years, an issue occurred which required help from the support team. The agent deleted our account by mistake. Although the account was reinstated and the error was acknowledged, Privy is requiring that we pay the updated rates, which are now six times higher. This is unethical. They should honour our previous rate since this was their mistake. I even took the time send screenshots of my exchanges with the support agent and they are offering a 50% discount for one month. Years worth of designs and templates are locked in our account unless we agree to pay more. We have to start from scratch. Disgraceful. We chose Privy because the configuration settings are very flexible. We have to operate in 2 languages and we are able to make our notifications bi-lingual. The app was easy to install and we love that there are multiple options to chose from, depending on what you are trying to accomplish (grow email list, maximize conversion rate..). Thank you Privy!

I used this platform to help me gain sign ups and convert browsers with my email alerts and newsletters. I really like how I'm able to control how often emails are sent to my customers. The free shipping bar after spending 'X' amount has also helped convert browsers to customers.

Incredibly useful and amazing support. The team is always responsive and helpful and the app just keeps producing revenue and impact

We used the pop up function for free for years. Now it is significantly overpriced. The app significantly reduced website speed even when it wasn't functioning.

tripled the subscription price without warning me. It seems like an issue for alot of customers. I used to pay 55usd, they increased this without warning to 165usd. When i asked them to cancel my subscription and refund me I was told that this was not possible. don't waste your time cheaper alternatives elsewhere