Reviews for Privy ‑ Pop Ups, Email, & SMS

I worked with Jenny T and she was amazing. Helped with technical expertise and great suggestions on how to use the Privy tools. I love the app so much that I have added it to another website! Thank you Jenny.

DO NOT USE PRIVY! Absolutely horrible to deal with. Also, in this industry, who who works 9-5 Mon - Friday?? We need assistance on the weekends and after hours. but that aside, I have never dealt with customer service so unprofessional. Use anyone else. We used Privy for about 5 years gathering up over 4,000 verified contacts and then we rebranded our company. EXACT same products, EXACT same containers but a different look and our customers were ALL AWARE of the change but everything was still the same, we just didn't like the old name or the old owner (long story). When we imported the contacts into our new account, Privy wouldn't let us email them. I explained everything to them and that we had actually used PRIVY to acquire these contacts legitimately. They didn't care. They said "Too bad." All those years working to build an email list all for nothing. DO NOT USE PRIVY.

easy to use so far the customer service is exceptional, lets review after the trial again, send me a promo please

I tried again because of all of the great reviews. I sent a newsletter to about 200 contacts. I tested the mail send to myself clicked all the links NO PROBLEM! Then when I send the mail I get a bunch of responses saying the links take them to a broken web site because the email is marked as a spam sender. I messaged Privy and they said they recommend changing the auto sender address which I didn't see anywhere as an option to my personal email instead of theres. I look like an idiot in front of 200 people now. The solution is next time change the sender. TELL ME THAT BEFORE. Why oh why does this service suck so bad :( This app worked well for a few months. When my free trial ended (wasn't aware it was a trial or it would end) I wasn't notified. This app is about notifying people and THEY DIDN'T NOTIFY ME! I had over 1500 visitors to my website in one week and checked to see why I wasn't getting their emails and this poor company didn't send me a pop up email or sms to tell me I need to now pay for the service, which I would have done. Crazy right. There are other services out there don't make the same mistake I did. After telling them this happened they said nothing we can do would you like to pay for the upgrade. Not great customer service.

FENWICK CANDLES

2022-10-19

Canada

Privy's staff offers dedicated and thorough support on how to best maximize its app's abilities. A crucial app to help run any online business.

STACI SHERRI

2022-10-19

United States

I am excited to join Privy and looking forward to growing my business. I had the best onboarding experience with Mel. She is exceptional, easy to work with, very knowledgable and Mel went at a consumable paste that was easy for me to digest and get started right away.

Jenny Tyler did my onboarding. She was so great that I signed up my second business! Appreciate her!

Daniel "Frankie" Petley did very thorough work, very efficiently and very quickly. I highly recommend him and look forward to working with him again.

Andrew is very patient with people like me who are new to E-commerce. I've learned a lot and now understand even more so the rich feature set of Privy and how it can help with driving our campaigns. Thanks, Andrew!

Jenny T was very helpful explaining the ins and outs of email marketing--it's all in the details. I have a better understanding about the customer journey! Thanks Jenny.

Jenny T is one of the best. She is so creative and very helpful. She is amazing. She is always on top of her game

Great and helpful app! I've just discovered the app, and I'm amazed about those features, especially abandoned cart text messages.

I am so glad that I made the decision to install this app. I transitioned from another app, and it was amazingly easy. I took the offer of assistance with getting it set up properly and my representative has been extremely helpful to my business. Great product with excellent customer service.

Very impressed, not only with the app, but the customer support backing it. I wouldn't say I'm the most knowledgeable in ecommerce, but the team at Privy made me comfortable and confident in growing sales, increasing traffic, as well as conversions.

Onboarding with Privy was an outstanding experience! I could not have been more impressed with my Onboarding Manager, Jenny! Her ability to walk me though the process and articulate so clearly how Privy integrates with my Shopify Store was inspirational! Having the caliber of a person like Jenny representing Privy, speaks volumes to the quality of this company and the Privy Application! John

Excellent customer service. They helped me to setup the first marketing tools. Very good onboard session with Andrew Garber.

I have used Privy for over a year now and I am so happy with it's performance! The onboarding was great with a helpful and supportive team. It's easy to set up and use, but most importantly the features really do increase the number of orders that complete and helps retain customers.

This app is so helpful and the onboarding you get is great too, they are very knowledgeable and will go out their way to help you

Vueset

2022-08-31

United States

Performing better + less pricey + better onboarding than their bigger competitors. I'm familiar with the other competitors but Privy keeps it simple if you are a small business owner.

I can not thank Daniel Petley enough for all of his help! He had everything set up for me, walked me through designing future campaigns and offered great suggestions from his experience. I will be keeping his email and the customer support contact info handy, they are spectacular

I have had the app for the past two years and never had an issue I love it, I noticed one of my pop ups weren’t working. The rep fixed the problem very quickly. I love privy

Purrs and Whiskers

2022-08-23

United States

Outstanding customer support! Thank you, Andrew for helping me get the most our of the app! Super responsive and helpful! App does so many things and is easy to use! Thank you!

I'm starting to use this application. Andres has been very kind and helpful. I appreciated the prompt responses and assistance.

Amazing app! We’ve been in business coming up 7 years and having this setup really helped sales grow and was a breeze with Andrew helping us out! If you don’t have this app you’re missing out. Very happy and will continue using this for as long as it’s here!

For sure has helped sales and the two people I dealt with, Andrew and Megan were so extremely helpful setting everything up, I had tons of questions that were always answered.