Reviews for Privy ‑ Pop Ups, Email, & SMS

I wanted to learn how to do pop ups and news letters and this app did just that. It did more than that actually because you get to work with someone who is a professional and although its easy to use they teach you a lot.

GREAT APP! The experience after purchase is incredible! They really have the skill to create more conversions in just a few days after you purchase!

A fantastic app that has definitely helped my start-up e-commerce business in generating revenue. It's very user friendly to navigate and create campaigns.

The experience after the purchase is incredible. Talk about going above and beyond, they crushed it!

I downloaded Privy on accident but I have been seeing their ads for quite some time before that. The initial call with Megan explained a lot about the company and what they had to offer. She was so honest and lively during the call that I went ahead and took the next steps. Andrew handled my onboarding meeting and he was absolutely amazing and very accommodating. Not only did he walk me through the site but also had some emails prepared that we slightly tweaked while on the call to suit my site/company. He was amazing. I’m excited to see how this all turns out.

Jenna went above and beyond to help me and take the time needed to explain things thoroughly. The app itself is great, and their team is wonderful. Thank you!

Privy has everything I was looking for when it came to email and SMS marketing. The Privy team makes the transition onto their platform so easy! They give suggestions on how to use Privy based on your needs and walk you through how to use all of the tools. These training sessions make Privy stand out among all of the other platforms out there. Their customer service is top-notch!

I use this app to give customers a discount coupon when they sign up for my newsletter. I love how easy it was to set up and that I get an e-mail with the campaign results.

Excelente plataforma para manejar el marketing de tu tienda online. Recomendado al 100%. A mi ya me ha dado mis resultados!

Read this, Privy decided to download additional customer contacts in March 2022 which caused our pricing to triple. If this also happened to you reach out to support for them to correct your lists. This was a very bad decision privy made.

Terrible experience so far let's hope it gets better. Have been charged for a month when we specifically said we weren't ready to use it until a certain date. then have asked questions and haven't even had the decency to reply yet. My hope is that it's just that one individual who is a bad egg and not the entire team.

I'm just going to keep this short and sweet. Test everything before you commit to a subscription. Their email capabilities may cause more problems than actual benefits, in which may even negatively impact your business. Sales team is too pushy and doesn't seem to care about your needs or concerns. All they care about is upgrading you to their latest plans and keep calling me non stop. Bad experience overall period.

the dashboard functionality is so poor. I have to click at least 3 times on each button to reach where i want to. Limited features. Limited integrations with shopify. Limited flexibility in designing. Switching back to klaviyo would be a better option for sure.

GRIPSTIC

2022-05-04

United States

The app has some issue. Trying to cancel the subscription and nearly impossible. No contact phone, the reps leave the company making it impossible to cancel. So, if you use this app plan on 2-3 months of back and forth trying to get them to cancel the account.

I had the most informative onboarding session with Victoria. She was very friendly and thoroughly knowledgeable, making navigating through Privy's application a breeze. I look forward to growing my business with Privy's marketing components.

i loved the help and support that privy gives they make sure you're not left wondering what's next to do and it's easy to follow

Ready, Set, Pedal

2022-04-27

United States

Very helpful onboarding team and got all my answers quickly! The email templates are very helpful and easy to replicate.

Daniel was an amazing help and acted as our VP growth. he made this setup process a real pelasure and was there for us whenever we had a question

We've been using Privy for a few years now and they have been great. Their onboarding is fantastic and our assigned account manager is incredibly helpful and super responsive. She is jus like a member of our team and often provides new ideas that will help grow our business. Would give them 6 stars if we could!

Privy has been great for our small business both for e-mail marketing and the pop-up exit intent. The interface is very user friendly and customer service is always very helpful. Highly recommend if you're looking for an all in one e-comm marketing solution that is effective and helps drive your brand forward!

Beware - you will get ripped off! Signed up for a $15 per month plan because I only needed popups. Several months later, I see a $60 charge on my account. I contacted support to ask them about this, and they said they had sent an email out (which I never received) which said that their pricing tiers were changing based on the amount of customer emails. Very underhanded and shady if you ask me, and I'm sure this happened to a lot of people. I've canceled my account and will never deal with them again.

Through this application, I was able to get a lot of new customers for my store. It is really special and worth every penny to pay. Thanks to the support team and developers!

I haven't yet used Privy enough to write a full and extensive review however, from what I have used up to now and what I can see is available is very impressive. In addition to this, the onboard Zoom call that was provided to new members was invaluble.

I have 1,000 people who signed up for email. Only 300 are mailable and 220 can be texted. It is very frustrating that I can have an offer pop up in exchange for email and text, customers sign up, but since they didn't click the stupid check box (that isn't required by the customer), I can't contact them?! WHAT A WASTE.

Andrew is a great Customer rep. He listens and knows his stuff. Looking forward to our next session.