Reviews for Okendo: Product Reviews & UGC

Great product and excellent customer service from Nands!! Highly recommend. I've been using it on my website for a couple of years now and love it.

Okendo is a great app and easy to use. The team at Okendo have been fantastic in providing us with the support and assistance we need. The assistance from Vanessa on Chat has been fantastic. Much appreciated.

Excellent app that has generated incredible reviews for both our AU and USA Shopify websites! Love the integration and how you can tailor the look and feel to suit your brand. Amazing customer service from Norma, she is so helpful and quick to respond!

I have just started using the Okendo application and I am very satisfied with the customer service. Very attentive and efficient customer service.

this app is amazing! such an easy onboarding process - the support staff responds is very helpful, and always responsive

Vanessa was great, very helpful, patient and understanding through the onboarding process. I look forward to hopefully achieving great results.

We have had an amazing experience with the Okendo platform and team for onboarding. We looked at a number of review platforms and decided on Okendo. We love how easy the Okendo interface is to use and how simple it is to customize. The Okendo team has been fantastic to work with and made onboarding a breeze with their quick communication and follow up.

I have been speaking with Norma who has been extremely helpful with every aspect of the integration.

The customer service is super helpful and very responsive. I got their help with showing Reviews on Google Search.

Customer Service team are 5 stars. Communication is fast, clear and efficient. Specific thank you to Josh in the team, always so helpful.

Great onboarding! I am excited to see what the future brings. The import fucntion for reviews could be better.

WOW! Okendo stands out from the pack - not only in terms of capability and customisability, but from a support and help perspective too!

Great support. Every time I speak to their support team I am always impressed by how fast and knowledgeable their team is. Very happy!

I'm currently on Okendo's Essential plan and liking it everyday since the development phase. It's easy to install and configure, the functionalities and flexibility are more than sufficient for my newly launched online store. There had been 2 teething issues but the Support person Shiela was able to provide workarounds promptly and taken my feedback for future product development. Truly recommend this app!

Modern Picnic

2022-10-18

United States

We have had an amazing experience with the Okendo platform and team. We switched from another review software and love how easy the Okendo interface is to use and how simple it is to customize so much of our review process. The Okendo team has been fantastic to work with and made onboarding a breeze.

UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the review app to look aesthetically pleasing, trustworthy, and manageable at a price point we could afford. After going through several alternatives, Okendo ticked all the boxes. Their essentials plan is perfect for smaller businesses. The widgets look great and can be adjusted to fit our branding (you can even customize stars with SVGS, how about that!). They have photo reminders for reviews that help you curate much better reviews, which are now also available in their essentials plan. One problem we faced with the other review apps was that the badges and similar extras took away from the look and feel of the store. Okendo does not force us into any, and we don't need them). The availability of grouping is yet another advantage. Suppose you sell products that are similar to each other. Different colours and designs of the same product can be grouped to share the reviews. This option is incredibly beneficial when you have low reviews for one design but high on alternative colours. Review moderation is easy, and the dashboard is also ok to navigate. Finally, support is also extremely helpful. So... Okendo was the best choice for us, and I think it will also be the best choice for many others.

We don't have a super straightforward Shopify store so the setup and onboarding for any app is often semi-complicated. Our Okendo onboarding expert Adrian was amazing--GREAT listener and problem-solver, quick to respond to questions, kept us on track to launch. Okendo as an app is flexible and easy enough for us to integrate our business, which we really love. And with Adrian's help, we're taking advantage of all Okendo has to offer.

Very friendly onboarding experience and the process of getting started was very streamlined, easy and well thought out. Okendo is a dream! Its ease of use and user friendly customisation is parallel to none, love how easily it can be integrated to the look of the website and our brand image.

Great app, fantastic onboarding. I switched from another reviews platform and this one is way easier to use, customize, and manage. Highly recommended!

Okendo is a great app and has definitely increased the number of reviews our stores are getting. Not only that, but they have the best support we've encountered from any Shopify app. If anything isn't displaying as we like, they are happy to help in a timely manner. I would highly recommend Okendo!

We moved from Yotpo to Okendo just over a year ago and haven't looked back. Installation was very smooth, plus they've been world-class on countless occasions when we've needed help from their support team - regardless of how simple/complex our request has been! Highly recommend! A++

Such a great app! Very user friendly and straight forward. The team at Okendo are BEYOND helpful and jump in to help with the setup and overall guidance. Couldn't recommend more.

Norma and the Okendo team are incredible support. The team is always available and work so quickly to get issues sorted .

Ron Tomson

2022-09-30

United States

very responsive and helpful support team, also one of the few that will automatically syndicate reviews into google

Fantastic tool to get reviews and a must-have for any shopify store as well as an amazing support team!