Reviews for Okendo: Product Reviews & UGC

Just got the software but its working very well. Love the pricing tiers and how quality the software is!

Fantastic app! I had a great experience, before purchasing the service, we had a call where they walked me through all the features and capabilities. Most importantly, the team was incredibly helpful and supportive in getting everything set up. Highly recommended!

We've been using Okendo reviews for several years and it continues to prove to be a leader in its category. It's especially good at syndication and integrates well into our support ecosystem (incl Gorgias, Klaviyo) so that we can engage customers effectively. I've been particularly impressed with their team's willingness to take an active role in working with us through our evolution and a special mention of Ana for how well she's supported us over the years.

Leo was so helpful and quick to reply when I needed help with sharing a URL for a specific campaign. Okendo is easy to use and their staff is always quick to respond and provide good solutions.

A pleasure to use this app, looks great with a user friendly interface / integration. I also had the best experience when needed support regarding a custom coding request. The code was updated in minutes, with the amazing support from Josh, thanks for that!

We've had an incredible experience with the Okendo team. We've been using aspects of their services for years, and recently onboarded a new feature they offer. We cannot recommend their services highly enough. Their customer support has been consistently helpful and responsive, and their dedication to our business’s success is something we’re truly grateful for.

GROUNDED®

2025-05-21

awesome service!

Great app and great support - big shout out to Henry in the team!

Okendo's customer service team through the live chat is awesome! They are always ready to help and explain everything thoroughly. Juan helped me so much today.

Excellent customer service. I single-handedly run my business, so to have Laura G re-write my review emails, make the amends herself and create a dedicated reviews page for me, that was a huge help. Here’s hoping it results in more reviews

Thank you for your suggestions to better optimise our store. Okendo are extremely collaborative and supportive.

We had a meeting scheduled in with Shiela and she was very helpful! She answered all our questions and walked us through the process of bumping up our review percentage as well as how we should refresh emails etc.

We've been using Okendo since the start of our company. It provides a lot of flexibility which we love, and has good translation features making it useful in our home market. The account mgmt team (Amanda) sincerely want the software to support our business growth and proactively think alongside you.

The Okendo team has been so proactive and helpful. Our website looks so much better with the reviews being activated and viewable. They have been wonderful to work with and provided lots of additional tools we can implement ourselves.

I've used Okendo at a work place and had such a great experience, both with the onboarding and technical support (and of course the platform is excellent), so when I launched my business it felt like an obvious decision to use Okendo. The team are excellent, the functionality is very user-friendly, and I will continue to sing Okendo's praises!

Awesome and quick support

Cracking product. Switched over from Yotpo. Great team for onboarding etc and customers love it.

The support team replied incredibly fast and solved exactly what I needed in no time. Super helpful and efficient. This is a top app, absolutely essential to have on your store. Highly recommend!

Best customer service. Always so helpful. Great back end system. Very happy.

Paulo was super fast and helpful with my LiveChat query! They fixed the issue in real time, and I was very happy.

Pros: Great features, clean and intuitive user interface, and most especially it's fast! Cons: For an expensive application like Okendo, you'll expect customer service support is top notch. It's not, it's one of the worst out there! They'd assign you a dedicated onboarding specialist but would not respond on a timely manner, their live chat takes ages to reply.

We have been using Okendo for a few years now and it has been great. It's user friendly, customizable and the support team has always been a great help. Laura provides great insight, advice and support for using the platform to its full potential. Okendo makes managing and seeing our reviews very easy, which is important for our brand.

We have been using the Okendo reviews app for many years and have had a great experience all along. They continually launch new features to improve their app and add more value for their customers. Their customer support is exceptional. Juan is always super helpful and takes care of questions and requests quickly and with expertise. I don't anticipate ever wanting to change review platforms!

Very good customer service. always answer questions super fast and very helpful!

Great support provided by the team, especially with Leonardo. He's super knowledgeable and extremely efficient in providing support when we need help. Thanks team!