Reviews for Okendo: Product Reviews & UGC

Botanica Paper Co

2024-08-26

United States

Great platform and wonderful customer support!

Great support experience! Daniel was very helpful, answered all my questions clearly, and provided quick resolutions. The setup process was smooth, and the instructions were easy to follow. I appreciate the friendly and professional assistance. Highly recommend!

Favorite shopify app to use - does everything we need to enhance our store and so easy to use! As a marketer, my favorite part of Okendo is how easy it is to integrate with our Klaviyo ESP. The documentation for integrating is robust but easy to follow, and the team is always helpful when you need further assistance!

Jamás esperé que al solicitar ayuda el team de Okendo me ayudarían a configurar. Sin duda fueron un nivel más allá de su atención a clientes. Mis felicitaciones. Hicieron en 5 min lo que llevaba atorada en 2 horas. Gracias!

Soludos

2024-08-21

United States

Laura on the client service team was very helpful in crafting a strategy to increase our site reviews for Google Merchant purposes. Thank you!

Kenn was beneficial when it came to assisting me with my dilemma! He was patient and kind. I have just started getting okendo set up for my store and I am ready to see how it goes!!

Okendo has been a great platform for us, team is very attentive and helpful.

Quick help! Really appreciate

The Customer Service team is great at providing solutions and answering all our questions. Shiela has been a great help to us. Highly recommend Okendo for your reviews

Loving Okendo - plenty of options for reviews and UGC all over our virtual store, and looks great! Had an issue and that was dealt with quickly by Luigi in customer service. Very happy!

PierrePark

2024-08-15

United States

I updated my review because I encountered a bug with the reviews file import. The text from emojis was not rendering correctly, and the support team wasn't very helpful. They suggested deleting the import and fixing the typo related to emoji encoding in the review content before re-importing the reviews. This response felt like a convenient way out, and I expected better assistance. I'm not willing to manually update the text because it didn't render correctly on Okendo, and I don't want to risk encountering other, potentially worse, bugs. Support said: "You wanted to avoid deleting the import, so I won't suggest a solution that goes against your preference unless the team confirms it's the only option. The imports are the merchant's responsibility, so you need to review all the content to avoid issues." But how am I supposed to review it properly if I can only see the errors after it's already been imported into Okendo? It's not the only option; it's just convenient for them to avoid taking action. They also mentioned that identifying the reasons behind these bugs is outside Okendo's scope. ___ I'm happy with my move to Okendo. If you're frustrated with Yotpo and its customer support like I was, you'll find life much better after migrating to Okendo. Shoutout to Juan for answering my questions and solving my problems. Okendo is not one of those companies that outsources customer support to the cheapest option at the expense of its customers. I highly recommend Okendo.

Pela Case

2024-08-15

United States

Okendo is an amazing platform! Their customer service is top-notch—fast, incredibly helpful, and always available to assist with any issues or questions. The support team went above and beyond to ensure everything ran smoothly for us, and their responsiveness made a huge difference. I highly recommend Okendo for anyone looking for a reliable reviews platform with fantastic customer support!

The app works great, and Shiela has provided great support to us as we've grown.

Best reviews app on Shopify. The way its reviews integrate with quizzes, surveys, and loyalty makes it very powerful. The Okendo team are also awesome.

The best review platform for Shopify without question. What sets Okendo apart, other than the mega amounts of functinality and personalisation even on the lowestplan, is its support. We installed for our site and Josh was an absolute legend and helped get Okendo up and running with a number of personalisations. Great service & great app....thank you

Laura was great to work with and helped us optimize our use of Okendo! Thank you, Laura!

Absolutely love Okendo - easy to use and super effective. Referral system is great! Most importantly, customer service has been perfect.

Overall a great platform and tool for reviews!

It is a very good evaluation software to increase the conversion rate of the store and the staff is very patient and helpful!

Playful Promises

2024-08-09

United Kingdom

This app is great value for money, offering a wide variety of functionality and integrations to other apps to be able to loop together the tech stack. Shiela was particularly helpful in helping set up our reviews on the new widget and making amendments to help customers filter.

Amazing customer support!! Paulo is the best. In general, I really love the capabilities and the team is so responsive and helps take on new asks to accommodate our business. We recommend Okendo to everyone in the industry and really appreciate their partnership.

We've been using the Okendo app for reviews, and from day one, the support from their team has been exceptional. When we needed help with the initial setup, they jumped in and got everything running smoothly right away. Unlike most apps, Okendo's team is incredibly hands-on. Recently, we had a few questions about modifying reviews and adjusting their appearance on our site. Juan was incredibly knowledgeable and helpful, making sure everything looked perfect. He seamlessly updated the aesthetics of our reviews, and we couldn't be happier with the results.

I have been using okendo for almost a year now on the basic plan. Even though we're on basic, I have to admit their customer service is impeccable. They're quick to respond and almost immediately solve my questions/problems. They're always willing to go above and beyond for you.You need a good vendor like this to get your business up & running!

Flawless support!

Great custom assistance from Giovanni at support. The app works well for us and integrates well with our tech stack. Thank you team OKENDO. Would highly recommend.