Reviews for Okendo: Product Reviews & UGC

Great app and even better customer support! Very impressed and would highly recommend Okendo to any start up!

Excellent app with amazing pricing and customer service! Highly recommend for anyone looking for a review app.

This is the second company where I have migrated from another provider to Okendo. Again, the onboarding experience was seamless. They have exceptional customer migration support and service.

Very supportive and efficient customer support. Great customisation options and features – we see results.

Great product and awesome customer experience. Was able to get some assistance with import my old reviews over.

Great onboarding team, awesome customer support, easy installation, in just a week we have seen a significant increase in reviews being left!

Great onboarding specialist who made set up and customization a cinch. Easy to navigate app and set up flows with Klaviyo.

Solid front-end review product. Great support team. The unlimited storefront pricing is great for companies planning to expand internationally with multiple Shopify instances.

Love Okendo! The team was so helpful with the set-up, ensuring that every feature was set up correctly. Any questions I had were answered in a matter of hours. So happy that we switched over!

Amazing experience with Okendo so for, I love the app and features. I did not like that they offer only in the higher packages the google integrations, more email sequences that are quite vital in the small package for a small business.

Okendo were incredibly helpful from start to finish. They took the time to understand our brand, product and customer, and were proactive in helping develop a solution and strategy to integrate Reviews into our existing stores. They've been very attentive and available surrounding the launch of our Reviews and we look forward to working with them on growing the positive impact of their service, both in our current business and in a new business launching really soon.

We just completed a theme migration and Okendo made the process super easy, which I'm so grateful for (theme migrations can be hard, especially when it comes to transferring code and ensuring the migration of partner data). They answered my questions in a very timely manner and are an absolute joy to work with. Thanks, Okendo Team!

Candelles LLC

2022-06-30

United States

I've been so impressed by the responsiveness and support of the Okendo team as well as the user-friendly dashboard. They've been a total joy to work with and made transitioning from another app easier than I could have imagined.

We used an established Shopify Review Platform for about 12 months before trying Okendo. Then we were forced to upgrade our version to include customer photo reviews which increased the price of the competitor platform exponentially. The feature upgrade was not seamless and I was very disappointed with their (YotPo's) new pricing and we were not really developing a great review platform as we desired and were ready to go back to standard Shopify reviews. The move to Okendo has been fantastic. Their integration with Shopify is seamless, the ease to install and configure the review system and most importantly price cannot be matched. The ability to configure reviews specifically to suit our business has been fantastic and a real differentiator vs. our competitors (until they started using same and copied!!). We have Okendo integrated with Smile.IO (our loyalty program) - and this has smoothed how we reward our customers for reviews. Overall it is has been running for years now without a problem, support is quick and they are always evolving. Importantly, we have not experienced a price gauge from Okendo and they have for most part our original pricing & features which is admirable. We are about to integrate with Omnisend - will see how this goes but hoping it adds even more value.

After looking at literally *every* review app on the app store (including ones starting with Y, J, L, S - you name it...which took days!) and preparing to accept many compromises, I came across Okendo and it is hands down the best review app there is. Simple to use with the ability to easily moderate reviews and reward customers. A big shout out as well to Josh. My widgets weren't displaying correctly (due to some bad code in my theme) and he was able to fix it via chat. He also explained how to get store reviews to come up and then helped me set them up. I couldn't have asked for more.

I was having a hard time installing and embedding the widget, their chat support was prompt and fixed the issue

We have used Okendo for almost two years now - it is a great app with solid functionality for its purpose. Their support is also really great and quick!

We really like Okendo and the support chat (when you need it) is prompt and helpful. A great review app that I'd definitely recommend.

Brilliant onboarding process. From the initial call to answering all our questions to the systematic and responsive way that the team went about setting us up was first-rate. As far as review apps go, the difference between Okendo and what we were previously using is night and day in terms of look and feel, features and UX. We're seriously impressed. Thank you.

MATE the Label

2022-06-17

United States

Okendo is great and the customer service is even better. The app does what we need it to do without issues. Easy for our team to use.

Brilliant service - Okendo has really helped our brand with conversion. As a lingerie brand in an online space, sizing can be difficult if you're unsure about purchasing from a new brand, but the honesty from our existing customers has been great at helping new people with their browsing experience. We had a super positive experience with our account manager, Carly, too. She made sure our widget was customised to blend in seamlessly with our site and also helped with tutorials via video calls after the installation, so we could get the app up and running quickly! Thank you Okendo!

Madluvv

2022-06-16

United States

The best onboarding process I have ever had! Our onboarding CSM Carly Cafferello was on-top of it and made the transition super easy. We got it up and running in no time without running into any major problems. Very very happy!

Getting started is easy—and definitely wasn't expecting to hear from a person, not a bot! Still a bit of a learning curve (like any tool), but a few hours in and I'm already excited about the experience I can give customers

Okendo is an incredible tool for capturing and responding to customer reviews, plus answering customer questions. I feel so much more connected to the customer because of this app, and I highly recommend it to all businesses looking to build a community around their brand.

The app has a great support team and comfortable interface! It is really easy to work with the platform