Reviews for Okendo: Product Reviews & UGC

Help with product review sync: Okendo customer service and Technical Support - friendly, great communication, very efficient - 5*

Really impressed with the support migrating over to Okendo, Carolina was terrific and on hand to make it as seamless as possible. Enjoying the platform and features too - especially the integration features with other platforms like Klaviyo.

If we were to choose a review platform again, we'd choose Okendo without blinking. Their team helped us customise the review widget to our custom theme; integration is seamless, and customer service is always reactive. When we moved to Shopify Markets, Josh migrated the reviews and adjusted our plan. Really helpful when you're busy.

What a great app! The customer support and set up was very quick and seamless with the help of their team. I would highly recommend this review app!!

I was assessing a couple Review apps, and Okendo was by far the best. I'm not all too technical but setting it up was pretty easy as their UI was intuitive, and not only that, their support team is amazing. They're ACTUALLY helpful. I was working with both Laura and Josh, and they're amazing. I threw so many questions/requests at them, and they helped set things up on their end for me. They really went above and beyond and were patient all the way through. Their support team is the main reason why I went with Okendo. Overall, very happy with everything!

So far so good with Okendo. Their support team is typically very responsive. I've even had a few request where dev changes are required and they are able to pass those requests of and come back with solutions. Recommend.

So far I have found their team to be disorganized and unhelpful. There have been several delays and we've into a few road blocks (which were misrepresented during the sales process) and their team is offering no guidance or support - just lots of pushback. I'm being sent articles that don't answer my questions (instead of the onboarding specialist taking the time to answer my questions herself). They are telling me they can't do things that the sales person told me they could. The setup has been severely delayed. I'm hoping someone on their team is capable of turning this around because as of now, it's been a very disappointing experience.

By far the most well-crafted, high-quality reviews app for any store looking for a high-end solution. Great support as well - can't complain.

Great app, great support!

Carolina from Okendo went above and beyond to help us switch from yotpo, and so far we are LOVING okendo much more. It is so streamlined, clean and user friendly which relieves a lot of headache, one less headache as a business owner is important. Definitely suggest okendo for reviews!

I liked that the app was quite easy to set up and the possibility to give free vouchers to customers that would wirte reviews. The review form and interface look very pretty. What I don't like: The app gives you the option to include the questions widget on the product page while being on the basic plan. This means customers can write questions but you'll never know about it and won't get notified about them. Also when you are on the basic plan the sender of the email is always Okendo. Having a customer base that does not use e-mail that often makes it almost impossible to get reviews when an unknown company "okendo" writes them an email and asks for a review. Another thing is that the app can slow down your store a bit. Not heavily but quite a bit - be aware of that. Support was quick and nice!

Customer support is 11 out of 10! Laura really helped me with the transfer from Yotpo to Okendo which made it super easy. Happy with the changeover so far.

Awesome app. Has everything we need. This app fits beauty stores perfectly. Customers can leave review titles, images, videos. Plus, a search / filter feature that really helps customers navigate through your reviews to help build trust in your products. Support from the customer service team is superb. They are seemingly always available and quick to act. Always in contact with a real person. Shiela on the support team was super helpful!

Hermes was a great help! We had a lot of issues with uploading our review templates, but he was very diligent at helping to explain and solve our problem. Great service!

Great customer support! The various review modules are flexible and provide great social proof on our brand website.

Best app for reviews. Incredible support. Great design. Amazing features. Okendo have enabled our reviews to be the hero of our product pages.

Highly recommend! I love the variety of features from Okendo! From adding attributes to your reviews to the product quizzes, I love it all! Plus they have top-tier customer service. I had a very helpful one-on-one demo of the full Okendo suite (Thanks Matt!). After the demo, they even helped me set up everything on my site. (Thanks Angelica & Team!) So very helpful! I highly recommend!

Laura was super nice and helpful and helped set up some of the sequences for me.

Great support, whenever you have a question either basic or advanced, their team will help you out, and explain you! Josh was great at explaining how to get broken images fixed, I appreciate it!

xcel-wetsuits

2023-10-04

Australia

The team at Okendo made the whole onboarding experience super easy from start to finish. Scott was super helpful and gave us tailored advice on what would suit our website best and Angelica is amazing with answering the millions of questions I had about Klaviyo connections and site designs.

It was a bit daunting in the beginning when I started using Okendo, but I have had and continue to have, the best customer service ever from Laura Gomez and the rest of the team at Okendo. I'm so grateful! It's not that the program is difficult to use, not at all, I was just overwhelmed by having to learn so many new things all at once with everything I'm doing, so Laura and the rest of the team have helped me in more ways than they can imagine.

Fantastic app with fantastic customer service! The reviews widgets spruce up our site and to be able to sync our reviews with FB/IG is great. I hope that syndication with TikTok is added soon but they are always making changes and it is easy enough to import them manually.

We've only got good things to say about Okendo. The integration is so seamless and easy to set up, plus the customer support team is extremely responsive and in particular Josh and Norma are always happy to help when we have questions.

So far the best review app by a country mile! the migration and onboarding were a breeze. The onboarding support team led by Carolina were awesome to deal with and made sure i was utilising the full width of the product. Thanks Okendo

A great conversion rate game changer and these guys know what they're doing! We had a good trial and then signed up and stayed one. We received a lot of help and are still learning about all the things we can do using their services. Customers are also happy to interact using Okendo giving us valuable feedback and earning loyalty from us.