Reviews for Okendo: Product Reviews & UGC

The app has a great support team and comfortable interface! It is really easy to work with the platform

Their support team is great and always available to answer questions promptly. Yesterday, I needed assistance with the coding on my site to adjust the centering of review images - a ticket was created and the issue resolved within a couple of hours. Super helpful and easy!

Reached out to Customer Support for an issue and Shiela was extremely helpful in providing a solution. She also provided resources so we could refer to them after our issue was resolved.

Made the switch from Yotpo and we could not be happier. The platform is quite intuitive, but Okendo's real selling-point is its stellar customer service. Okendo support is extremely responsive at all hours of the day and chat representative are generally able to answer questions/solve issues right away. For more complicated inquires (when perhaps follow-up is necessary or input from another team is required)—we've consistently gotten detailed and thoughtful responses within 24 hours. My only platform functionality suggestion would be to make it easier/possible to test "coupon descriptions" in the coupon email design section. Overall though, kudos all around!!

Best custumer support i ever received, shout-out to Shandy, incredible helpfull. I have not used the app for long, but the support is beyond words, reaaaally good. Thank you for the help

Not only was the customer service prompt, they solved my problem on the first try. Highly recommend Okendo!

100% recommend Okendo if you are looking for a reviews platform. Does everything we wanted and the set up was a breeze. The support service and onboarding was A+ as well

Awesome support from the Okendo Team! Shandy is awesome and was extremely responsive, helping to get our request completed seamlessly. THANK YOU!

I was helped by Vanessa. She was very patient and explained well what I needed to do to resolve some issues that I had. I look forward to what Okendo can do for my online store.

Reading and responding to reviews is very easy. I had a question about review emails and using Okendo or Klaviyo and Angel was able to answer my questions quickly and efficiently. Walking Cradles is a very satisfied customer!

the support is non existent. no tel support and the chat goes to Philippines that do not know anything or provide wrong information. literary spent 8 hours trying to get an answer cause it is 11 am here but 3 am there and they go to sleep after every time they reply, and you need to continue messaging trying to wake them up!

After integrating the Okendo app on our Shopify store and launching their review solicitation, we immediately saw an increase in our product reviews with 50%+ open rates and 15%+ click through rates. The team is absolutely amazing to work with and made sure to customize the platform to our needs in collaboration with the rest of our tech stack. We’ve not only added the Okendo app, we’ve gained a partnership with their team and look forward to growing our business with their ongoing support.

Dr. Brandt Skincare

2022-05-18

United States

Amazing platform and even better service! They literally handle everything. I would highly recommend using them over any other tool - I have looked into many tools and they are the best.

Great platform - lots of options, easy to customise, and customer support and account support are extremely helpful and attentive too. Great experience so far.

Vanessa from Okendo has provided the best support I have received with any Shopify app. Not to mention, the app itself is fantastic! The Okendo team were able to help with reviews duplicated between stores, setting up Klaviyo integration and much more. I have noticed a huge increase in customer reviews being submitted since switching from the generic Shopify Review app to Okendo. I highly recommend this app!

Waste of time. Okendo is bugged app with not working sequences. They are refusing to help. Completely the worst customer support ever.

The app is very customizable which made it easy to fit within our Shopify theme. Integration with our email client was also fairly straightforward. Matt gave a great demo and followed-up as I was onboarding and setting up the app. Any questions or issues were quickly and effectively addressed by Matt and Josh (of Customer Support). Really happy with Okendo so far!

The app itself is simple to use and very customizable. The design is great and looks beautiful on our website. Customer service is next level and that's what made us choose Okendo. Keep it up!

Grateful for Scott, Shandy and Vanessa. Their onboarding was fantastic and we're excited to use Okendo! Thanks for the great support.

Very helpful and quick to help. Had trouble integrating with Pagefly app and the team got it done quick. Very happy with the service!

Amazing customisations and customer support whenever we need tweaks. Definitely recommend this app and have never looked back! A very powerful app that helps build brand trust for our potential customers.

I'm super happy with Okendo! We switched over from Judge.me and although we liked the previous app, Okendo is far superior. We find the product filtering based on age and size range to be super helpful for our products. We are getting so many amazing reviews and UGC with Okendo now. Highly recommend!

Shiela & Josh help a lot. They took the time to process my request and were very friendly. Hope in the future an easier-to-use multilingual version will be developed soon. I'm looking forward to it.

I am slowly learning to use this app - I am finding it quite straightforward. Customer Service has been great and are really quick to respond and find a solution.

Antsy Labs

2022-04-21

United States

We've recently started using Okendo after transitioning from Yotpo. Okendo's feature set is far more impressive than Yotpo's, while simultaneously being the more cost effective solution. Another bonus? The Okendo team has been incredibly attentive and helpful during setup and configuration!