Reviews for Okendo: Product Reviews & UGC

I'm currently on Okendo's Essential plan and liking it everyday since the development phase. It's easy to install and configure, the functionalities and flexibility are more than sufficient for my newly launched online store. There had been 2 teething issues but the Support person Shiela was able to provide workarounds promptly and taken my feedback for future product development. Truly recommend this app!

Great app, fantastic onboarding. I switched from another reviews platform and this one is way easier to use, customize, and manage. Highly recommended!

Very friendly onboarding experience and the process of getting started was very streamlined, easy and well thought out. Okendo is a dream! Its ease of use and user friendly customisation is parallel to none, love how easily it can be integrated to the look of the website and our brand image.

We don't have a super straightforward Shopify store so the setup and onboarding for any app is often semi-complicated. Our Okendo onboarding expert Adrian was amazing--GREAT listener and problem-solver, quick to respond to questions, kept us on track to launch. Okendo as an app is flexible and easy enough for us to integrate our business, which we really love. And with Adrian's help, we're taking advantage of all Okendo has to offer.

UPDATED: To use Okendo, you must enforce both name and surname in customer records. It misses all customers without a registered surname. I've reported this bug to the support and received a strange "it's a feature, not a bug" response and seemingly no intention to correct it. So, please take care of it on your store side if you intend to try Okendo. --------------------------- We expected the review app to look aesthetically pleasing, trustworthy, and manageable at a price point we could afford. After going through several alternatives, Okendo ticked all the boxes. Their essentials plan is perfect for smaller businesses. The widgets look great and can be adjusted to fit our branding (you can even customize stars with SVGS, how about that!). They have photo reminders for reviews that help you curate much better reviews, which are now also available in their essentials plan. One problem we faced with the other review apps was that the badges and similar extras took away from the look and feel of the store. Okendo does not force us into any, and we don't need them). The availability of grouping is yet another advantage. Suppose you sell products that are similar to each other. Different colours and designs of the same product can be grouped to share the reviews. This option is incredibly beneficial when you have low reviews for one design but high on alternative colours. Review moderation is easy, and the dashboard is also ok to navigate. Finally, support is also extremely helpful. So... Okendo was the best choice for us, and I think it will also be the best choice for many others.

We moved from Yotpo to Okendo just over a year ago and haven't looked back. Installation was very smooth, plus they've been world-class on countless occasions when we've needed help from their support team - regardless of how simple/complex our request has been! Highly recommend! A++

Okendo is a great app and has definitely increased the number of reviews our stores are getting. Not only that, but they have the best support we've encountered from any Shopify app. If anything isn't displaying as we like, they are happy to help in a timely manner. I would highly recommend Okendo!

Such a great app! Very user friendly and straight forward. The team at Okendo are BEYOND helpful and jump in to help with the setup and overall guidance. Couldn't recommend more.

Norma and the Okendo team are incredible support. The team is always available and work so quickly to get issues sorted .

very responsive and helpful support team, also one of the few that will automatically syndicate reviews into google

Fantastic tool to get reviews and a must-have for any shopify store as well as an amazing support team!

Great customer service. They installed the app for us and answered all questions we had. Very timely manner too

I really appreciate the customer service, specially the assistance of the Customer Success Manager.

An amazing platform for managing and automating reviews. It suits our needs and the support team is amazing and super helpful.

Shiela has been extremely helpful in helping set up the Okendo integration with our site. She has been extremely responsive (even at odd hours) and very patient with all the requests I had for her. Her team never seized to amaze me as they made sure to address every concern I had and make our Okendo experience amazing! Highly recommend this app, not only for its functionality but also for its caring team.

Onboarding was super easy - thank you Alannah for your help! Looking forward to experiencing the full functionality of Okendo

Great App, great onboarding, fast responses by the support team, look and feel very customizable, happy costumers. What else could I ask for. Would install it again!

Great app, super friendly and helpful team and support! Nands Fabroa has been especially helpful with me! Thanks Nands.

Midori Bikinis

2022-09-14

United States

Excellent from the initial demo through publishing Okendo live on our site. While we were very happy with our past reviews platform, it didn't afford us the opportunity to add custom forms and attributes in such an attractive layout. Our site's overall professional feel was vastly improved and customers can now feel more confident purchasing after reading the measurements of other women with body types similar to their own. This app is a no-brainer and while we even worked with YotPo for years, Okendo far exceeds them in regards to the care they have for their clients, dedicated support staff, customizability, and user-friendly interface. UPDATE: Okendo continues to prove to be the best of the best with superior customer service. They've gone above and beyond to be there for Midori anytime we need it. Customizing our look and assisting us with getting integrated with new theme updates often! https://www.midoribikinis.com/

Can not say enough about the Okendo team — they made the on boarding process seamless. It was super fast and they were and are very responsive to any questions. Support is on point! The app is very easy to customize and navigate through. Highly recommend.

We recently transitioned from Yotpo and have really enjoyed working with Okendo - the customer service is excellent and it has great features that are easy to implement! We'd really like to see more customization options for the email sends, but otherwise a really great tool!

We love to use the help of okendo ! this really help us to change our website , for our clients , thanks again!

Okendo is a great app with a user-friendly interface and customisable features to suit our wide range of products.

Super easy to use and the best onboarding experience from any app I've ever used. They are really helpful if with customising things too.

So far, so good. Integration and initial rollout has been smooth, and support has been fast and helpful.