Reviews for MIDA: Heatmap, Record & Replay

best app

I found the application very useful and functional, easy to install, easy to consult and excellent in the results, both for what concerns the session recordings, the heatmaps and the statistics part. Truly excellent customer service.

Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it! The support as well is very fast and helpful. The today update is so useful!! (you could see the basket value and referred in the listing and is soooo important) Thanks

great support answer really quick!

Unbelievably good customer service, and of course a super helpful app that allows us to improve our conversion rate.

I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met.

This APP helped me a lot, very convenient

The chat support is good and fast. The service seems to be getting better and better and I have high expectations for it.

Good app, recordings are helpful to watch your visitors and see how they engage with the site. Huge help! Also Jennie was a huge help and very informative!

The session replays are very helpfull, the service is good and they reply fast!

I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment. This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need. Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.

Very good support, reasonable pricing and free plan abilities. Happy about the free plan for now. Thank You! :)

Very good app. Really good if you are serious about optimizing your conversion rate. Customer service is good too

I just installed MIDA on my Shopify store because the heatmap I was using slowed down the page too much. It's too soon to know whether the change will improve the speed of my website. But I am impressed with the quality of the recordings. They are very clear so I can see exactly what the customer has been doing. In general, I think this is going to be a good app for me. It's very convenient to use, right in my store. I can look at the recordings and make minor adjustments to my website at the same time.

Jocelyn is great!

Hands down best supportApp is also incredibly useful when wanting feedback from customers and want to see what exactly your customers and thinking and what are their actions.

Amazing app and concept, this is gold for small businesses like us, also thank you for giving us monthly 400 limit free.

Quick and easy to setup and the insights are very valuable. Especially like the ability to understand the visitor journey, hurdles or confusions they might be facing - and allows us to correct that. Good and responsive support and help also.. Great team!

Despite using the free version, we found it to be highly sufficient, providing access to nearly all the data we needed. The platform is user-friendly and we highly recommend it. Additionally, the customer service is exceptional, with prompt and efficient responses whenever assistance is required. Special thanks to Jenna and Emma for their outstanding support.

Very helpful customer service! I love this app it’s 100% recommended for you business, I love it!

Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)

This replay app seems much better than other popular replay apps. Not sure why people don't download this app as much. I find this app to track replays and analytics better. Give it a try.

Merci au support qui est en français, réactif et compétent. Merci en particulier à Jolie et l’équipe du support!

The app is very good to see the heat maps and to view visitors. One thing that would be nice to see is live view. Another thing that would be appreciated is if we could filter sessions by actions. For instance I would like to be able to view all sessions that led to an add to cart, or that led to a purchase. With 500+ sessions per day it is nearly impossible to find such a session by searching through all sessions

Great app, does exactly as described.