Reviews for MIDA: Heatmap, Record & Replay

great customer service

great application and good customer service

Customer service is great and was able to catch some fatal flaws and correct them

Very straight to the point and intuitive for all users. Highly Recommend

The app looks awesome! I just finished the onboarding process, and everything feels smooth and intuitive. I love how clearly it records what people do on my website—it gives me valuable insights in a very user-friendly way. Looking forward to using it more and exploring all the features!

Great app, and the customer service? superb

Easy to use, and very intuitive, in the free plan to do a lot of things.

Very Helpful to gain insight into customer actions.

Excellent service, great replays, awesome quality. Also team is quick to reply, can't ask for more

Good feedback information and great support.

buen servicio de atención al cliente

Unable to give any Recording , and Support is very bad ,

Amazing app! We offer products that require customers to enter their Instagram username in the product fields. Previously, if a customer added an item to their cart but abandoned it before reaching checkout, Shopify wouldn’t save any of their input—so we had no way to follow up. Thanks to this app, we can now record user sessions and see exactly who entered their Instagram handle and added items to the cart, even if they didn’t start the checkout. This allows us to reach out, offer support, and answer any questions they might have had. It’s made a noticeable difference in our conversion rates. Highly recommended!

lots of very insightul informaiton gained from this app. can reply how the users behave on the site and uncover bugs or issues quickly.

I've tried a few other apps like this before, but MIDA is by far the one that works best for me. It's super easy to use, and the heatmaps + session replays give me exactly the insights I need to improve my site. I noticed a difference almost right away. Also, big plus for the responsive support team – they’re quick and helpful. Highly recommended!

Interesting app, great to be able to see exactly how your customers are using your website and what they're looking at. Hopefully this will help me fix any issues, make things more user-friendly, and recognise where I need to add extra options to a collection.

The app is very intuitive and works well out of the box. We experienced some issues with the display on our session replays but the Mida team was able to help right away. They are super quick to respond and more than willing to help. The reason for 4 stars is that because we're a high traffic site, so the number of sessions for their packages is a bit limiting/can get very expensive. I wish you could sort and filter out certain sessions based on criteria.

Great way to see what people are doing on your site. The best way to find out how to better your landing pages.

very professional

The live session replays have been invaluable to our new business. Seeing exactly how visitors interact with our store has helped us spot issues and improve the customer experience. Highly recommend!

Great app for any business starting out to understand what your customers are doing when visiting your website. Love the session recordings function! Very friendly and prompt customer service too!

Good App and Nice support

Cette appli semble très efficace pour comprendre le comportement de nos utilisateurs et trouver des point de friction dans le parcours d'achat. On continue à la explorer. je recommande

Customer service is quick to respond, thanks Chloe and Eric.This software helps me to understand my customer's trajectory and optimize my website.

Es muy facil de usar, muy útil, me ha ayudado a identificar las oportunidades de mejora de mis tiendas, y en consecuente, aumentar mis ventas