Reviews for MIDA: Heatmap, Record & Replay

This APP helped me a lot, very convenient

The chat support is good and fast. The service seems to be getting better and better and I have high expectations for it.

Good app, recordings are helpful to watch your visitors and see how they engage with the site. Huge help! Also Jennie was a huge help and very informative!

The session replays are very helpfull, the service is good and they reply fast!

I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment. This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need. Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.

Very good support, reasonable pricing and free plan abilities. Happy about the free plan for now. Thank You! :)

Very good app. Really good if you are serious about optimizing your conversion rate. Customer service is good too

I just installed MIDA on my Shopify store because the heatmap I was using slowed down the page too much. It's too soon to know whether the change will improve the speed of my website. But I am impressed with the quality of the recordings. They are very clear so I can see exactly what the customer has been doing. In general, I think this is going to be a good app for me. It's very convenient to use, right in my store. I can look at the recordings and make minor adjustments to my website at the same time.

Hands down best supportApp is also incredibly useful when wanting feedback from customers and want to see what exactly your customers and thinking and what are their actions.

Jocelyn is great!

Quick and easy to setup and the insights are very valuable. Especially like the ability to understand the visitor journey, hurdles or confusions they might be facing - and allows us to correct that. Good and responsive support and help also.. Great team!

Amazing app and concept, this is gold for small businesses like us, also thank you for giving us monthly 400 limit free.

Very helpful customer service! I love this app it’s 100% recommended for you business, I love it!

Despite using the free version, we found it to be highly sufficient, providing access to nearly all the data we needed. The platform is user-friendly and we highly recommend it. Additionally, the customer service is exceptional, with prompt and efficient responses whenever assistance is required. Special thanks to Jenna and Emma for their outstanding support.

Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)

This replay app seems much better than other popular replay apps. Not sure why people don't download this app as much. I find this app to track replays and analytics better. Give it a try.

Merci au support qui est en français, réactif et compétent. Merci en particulier à Jolie et l’équipe du support!

The app is very good to see the heat maps and to view visitors. One thing that would be nice to see is live view. Another thing that would be appreciated is if we could filter sessions by actions. For instance I would like to be able to view all sessions that led to an add to cart, or that led to a purchase. With 500+ sessions per day it is nearly impossible to find such a session by searching through all sessions

Great app, does exactly as described.

I got this app because I was told it was needed. It actually is a very useful app. I can see the total movement of someone on my site. Every scroll, every page, every interaction. I couldn't get the app to ignore my movements, but Jena assisted me in making myself invisible. she is awesome.

Great App, really easy to use and the support is quick and reactive. I put 4 stars because the functionality of certain video playback functions is not yet good (skipping of non-active zones, video playback speed that resets each time, etc.). But otherwise, for tracking customer behavior and so on, the application is simple, practical and easy to use.

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there. Wish your business all good!

overall very clean app. does exactly what you want it to do. Customer support is awesome now 2 big things i have a problem with. 1: it doesnt work on mobile, so i cannot watch the replays on my phone which personally for me is a big let-down 2: pricing may be fine for many but for me personally, its a little steep and i simply cannot afford it mainly considering the dozens of other subscriptions etc i am purchasing for various other services.

Great app -- Super helpful to be able to analyse what customers are looking at, and areas of the website that can be improved upon. Great customer service. All around recommend.

We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.