Reviews for MIDA: Heatmap, Record & Replay

I love how I can see what my customers are doing. It gives me insights on what the first button my customers are pressing, as well as which categories are the most popular.

this app is good even the free verision but there always a scope of improvement as nothing is perfect at the end of the day..thank u

Came from trying out another app and one of the most immediate differences was seeing the mouse trail of recorded sessions. I could better understand how users were navigating the page BEFORE they clicked on something. This is huge and gives us more information to act on as we look to update our page.

One of the best apps and a very outstanding Customer Service!! 100% satisfaction!!!

New to the app, but the customer service has been great!

Seamless solution to understand your customer behavior

Amazing customer service nothing is too much trouble

I use MIDA: Heatmap, Replay & Record every single day and it has completely changed the way I understand my visitors. It's unbelievably helpful to see exactly what people do on my website – where they click, where they stop, and what might be confusing or causing drop-offs. Thanks to MIDA, I can instantly identify and fix obstacles on my site. It’s like having a direct window into my customers’ experience. I'm a huge fan of this app and honestly blown away by how much value you get even with the free version. As soon as my sales pick up, my first paid app investment will 100% be in MIDA. This app is a game changer. Highly recommended! ✨

Amazing app. Much needed to understand where customers are dropping off and to increase conversion rates. Very fast helpful customer service.

very effective, great app!

Great app, very easy to use. Chloe from support is AMAZING, very prompt at responding and helping me. Highly recommend the app.

This app really good! Very easy to use, and it offers way more things than other similar apps. Highly recommend!

If you're looking at this app, you'll likely end up needing to pay at least for their $20/mo "Growth" plan to get the features you're looking for. But those features are pretty solid. The replay feature lets you see exactly what your website visitor saw, where their mouse was, and what events happened (clicked links, viewed products, add to cart, etc). It tracks customers across subsequent visits, too. And their support team is excellent. This is the second app from this developer that I have installed, and their support team has always been great to interact with. If I had two critiques to give, it would be: 1. I wish they had a tier equivalent to the "Growth" plan but with fewer sessions per month at a lower cost. For brand new stores like mine, $20/mo is steep. I'd happily pay $10/mo for 1000 sessions instead of 3500. 2. They really ought to have a video demonstration or something showcasing the features on this app store page. It's much more feature-rich than the app store page lets on.

Great experience so far. Love to be able to see how people are interacting with my website. Support has been responsive when I have any questions.

Very solid app, plenty of free sessions to get good data. I particularly like the features showing how many pages a customer views, if they've viewed collection pages and the importance / potential of each visit. I recommend!

MIDA: Heatmap, Replay & Record has been a game-changer for analyzing user behavior on our website. The heatmap feature provides clear visual insights into where users are clicking and scrolling, helping us optimize our page layout for better engagement. The session replay allows us to watch real user interactions, which has been incredibly useful for identifying pain points in the user journey. It’s an essential tool for improving UX and conversion rates. Highly recommend it for anyone looking to truly understand their visitors!

This app is definitely a game changer when it comes to providing insights on customer behaviour. Useful for determining design flaws and what users are struggling to locate or expect elements to do on a page based on clicks. Customer support is fast, friendly and very accommodating. So far great experience. Thanks to Chloe!

We love the app, we utilize it to ensure our landing pages are converting our paid traffic and its so helpful to see exactly what people are reading and scrolling right past, especially when its your CTA boxes

Awesome customer support! I can highly recommend it! :)

Hi, I would rate you guys a 5... for the free version, you offer much more than other apps out there that do the same thing

I downloaded this app solely for the heatmaps feature, but it ended up being a huge disappointment. When I first tried it, the heatmaps didn’t even load, just a blank white screen. I contacted support and it took them 3 days to respond, which was already a red flag. After some back and forth with their IT team, the issue was finally fixed, but by then, 5 out of the 7 days of the free trial were already gone. I decided to let it run a couple of days to gather some data, but after that, I realized the heatmaps weren’t even tracking product clicks. What’s the point of a heatmap if it doesn’t capture essential user interactions? I reached out again to support to report this, and they basically shrugged it off and refused a refund, saying the trial had expired—even though most of it was wasted waiting for their team to fix the app. Overall, poor customer support and a feature that doesn’t deliver. Not worth your time. I would recommend Lucky Orange.

The support is just awesome, the UI is sleek and clean, and for a starter website their free plan is generous

I haven't used this app a lot yet, its still a fresh download, but so far I am impressed. It takes a little video of where your customers are going, and can lend insights into how your website is viewed by others. They're quick and easy to talk to for customer service too. So far so good.

esta sendo boa!

Amazing. Best insight, easy to navigate and clear picture of everything