Reviews for MIDA: Heatmap, Record & Replay

Amazing App Work Just fine for me, and customer support is amazing they reply instantly to any question especially Jennie from support is a kind person and help you in any way.

I love this app. It is just what I was looking for and is easy to use. I love that that they started offering new plan options so if your store has a high volume of traffic you are able to record all your visitors. The IP address tracking is an added bonus. I was paying for another app just to get the IP addresses and was able to cancel that app service since this has both recording and IP addresses. Also customer service is so great, June Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

We were using hot jar but this app is much better. When I had a quesiton about how to figure out how to see the email addresses, Jolie Nguyen was able to help me in a timely manner. There is a lot of potential in this app for improving our stores conversion and seeing how the various customers who are coming to the website are engaging with our content, formatting, offers buttons, videos, information, copy and other things like finding bugs, sticking points, etc. We are gaining more insight into our paid traffic, so it's definitely worth using this technology.

The app is very usefull, the usability is so far the best amongst similar apps. The team answers very fast to all inquiries. Overall very good experince.

I keep getting log out, everytime i click through visitor tab, do you have any insight regarding this matter, as this is quite a great app, but need improvements

I love this app! Very useful, and the team was friendly and helped me a lot. Thank you, Nguye Minh Dang and Jonas, for your help. Great app and easy to use! I recommend using this one for visitor's recording :)

The app is easy to use and completely free. I want to thank Nguyen Minh Dang for helping me reset my information.

Great App, Does what it's supposed to do, and so it very good, I use it all the time, It's like sitting and watching your customers walk into your store, Actually it's exactly like that. thank you

Fast response and works well. Wish they increased limit to 2,000 because contacting every 1,000 views is time consuming.

Overall the app is great. it's free and is easy to use. I used the app to help me see what customers are doing on my site. The recordings are great. It's a new app so they'll need to tweak a few things such as easily delete multiple views at the same time. Sort abandoned checkout, successful order , and abandoned cart more easily. Currently you can sort them, but once you click on one, when you go back, you go back to the original non sorted page. Also if they can show you before hand how long the session was that would be really useful, so that you can ignore anyone who was on the site for 1-10 seconds or however long you deem is not useful for you. I like the app.

Easy to install and started watching recording immediately! I used to paid another app for some lucky and orangy to view visitor behavior for an expensive price. I am glad I ran across this app for free atm. Highly recommend this app if you are wanting to view visitor behavior to so you can modify your site cater to their behaviors.

Nice app. I love the analytics section of this app. "Jonas" was very helpful. He and his tech "Nguyen Minh" was quick and prompt. I am really liking this app. Keep up the good work. <3

Good if you get a few people to your site, the min I started getting 10-20 visitors to my site, the app crashed and didn't record any of it, now for the past two hours it says internal error. Had it downloaded for less than 1 day. Downloaded something else