Reviews for MIDA: Heatmap, Record & Replay

Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.

La aplicación funciona muy bien. He probado varias y esta es la mejor en la relación calidad/precio. Hace lo que dice y lo hace muy bien. El servicio técnico impecable, rápidos y eficaces. Un 10. Una característica a destacar es la posibilidad de excluir países, esto es muy interesante para que no te grabe conexiones de Google o Fb por ejemplo. Aplicación totalmente recomendable

Amazing app lots of functionnalities, very helpful customer service. Heatmap and live view is amazing, we can replay all actions of customers in just few seconds. An amazing team and app 5 stars.

signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!

We use it for heatmaps and it's been good so far. This app helped optimize some of the pages with high bounce rates, it wouldn't be possible without it. Customer service is fast.

I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.

La vostra app è davvero pessima, mai provato niente di così ridicolo. non funziona, si impalla, non riporta i dati corretti che altre app, gratis come questa, fanno.

Good App which provides decent amount of session recordings at a basic level. Good support from the team as well. Haven't had the chance to use the other functions inbuilt yet. Look forward to doing that.

Great app, super reliable, customer service is great. Very helpful for my business thank you so very much

This app is so good, it has a free plan in which you can record and see the replay of 400 visitors. The support of this app is insane, they help you a lot. I recommend this app. Thank you Jolie for the support!!!

Mida recording is the perfect tool to monitor your users' behavoiur. To me, it's been a crucial tool to identify the website section to be modified in order to raise the time spent online, hence increase the possibility of selling.

Really useful to understand the User's behavior on our site. Every E-commerce store should use MIDA especially if you have just begun with your business.

The customer service is really fast in case of support and request. I didn't get any problem with this app.

The app is really great. The only thing is the less number of visitors recording. When selling in Europe the recording doesn’t last a day. Even if you pay you have to take the highest plan at the beginning. For testing purpose not that great.

Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.

Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.

Great app that provides useful information regarding my customers' behaviors and identifying areas of improvement for my website. Jena is also extremely supportive and timely with her responses, I get the help that I need right away.

I have had a very positive experience with this Mida app. It is easy to install and run. The staff are easy to contact and very responsive in case we need any help or clarifications. Also, we are able to reset the meter once we hit the limit of 400 sessions per month. We just need to contact the helpline and then they help us to reset. Overall, an excellent app that we would recommend to all. Special word of thanks to Nguyen Minh Dang as the technician and Jennie as a supporter.

Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use. Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating. I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action. Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait. Highly recommend this app, install and experience it yourself!

Amazing App Work Just fine for me, and customer support is amazing they reply instantly to any question especially Jennie from support is a kind person and help you in any way.

I love this app. It is just what I was looking for and is easy to use. I love that that they started offering new plan options so if your store has a high volume of traffic you are able to record all your visitors. The IP address tracking is an added bonus. I was paying for another app just to get the IP addresses and was able to cancel that app service since this has both recording and IP addresses. Also customer service is so great, June Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

We were using hot jar but this app is much better. When I had a quesiton about how to figure out how to see the email addresses, Jolie Nguyen was able to help me in a timely manner. There is a lot of potential in this app for improving our stores conversion and seeing how the various customers who are coming to the website are engaging with our content, formatting, offers buttons, videos, information, copy and other things like finding bugs, sticking points, etc. We are gaining more insight into our paid traffic, so it's definitely worth using this technology.

The app is very usefull, the usability is so far the best amongst similar apps. The team answers very fast to all inquiries. Overall very good experince.

I keep getting log out, everytime i click through visitor tab, do you have any insight regarding this matter, as this is quite a great app, but need improvements

I love this app! Very useful, and the team was friendly and helped me a lot. Thank you, Nguye Minh Dang and Jonas, for your help. Great app and easy to use! I recommend using this one for visitor's recording :)