Reviews for MIDA: Heatmap, Record & Replay

Meravigliosa ed estremamente utile

I LOVE THIS APP!!! I was using another replay app and was not to happy with the changes they made. So i tried MIDA just to see if fits my needs a little better, and it did!!!. I haven't had any issues and the 1 time i used the chat feature i got a response immediately. Highly recommend

Great App, very helpful team members. I would recommend to everyone. 5/5 star service

great functionality and service

Nice app! Good to use and problem solved quickly！Will keep using it and really recommend!

Great product and great support! Thank you.

Bug régulièrement et aucun geste commercial ne sera fait. Bonjour, Je suis Jennie de l'équipe True Crafts. Au nom de toute l'équipe, je vous présente mes plus sincères excuses pour votre expérience avec l'application. Après avoir vérifié votre conversation avec notre agent d'assistance, j'ai vu que notre équipe technique avait reçu votre demande et avait résolu le problème de compatibilité pour vous gratuitement dans les 24 heures. Nous avons également fait un suivi avec vous par la suite, mais nous n'avons pas eu de réponse depuis. Si vous avez un moment, pourriez-vous vérifier votre courrier électronique et nous faire savoir si nous pouvons faire autre chose pour vous aider ? Nous sommes tout ouïe. Je vous ai également envoyé un e-mail séparé au cas où. J'attends avec impatience votre réponse via le chat en direct ou par e-mail support-sbc@bsscommerce.com. Cordialement, --- Hi there, I'm Jennie from the True Crafts team. On behalf of the whole team, I sincerely apologize for your experience with the app. After checking your conversation with our support agent, I saw our tech team received your request and fixed the compatibility issue for you for free within 24 hours. We also followed up with you afterward, but we haven’t heard back since then. If you have a moment, could you check your email and let us know if there’s anything else we can do to assist you? We're all ears. I’ve also sent you a separate email just in case. Looking forward to your response via live chat or email support-sbc@bsscommerce.com. Warm regards,

This app is very helpful - I'm using it to better understand customer flow and conversion after I switched to a new theme. I like the ability to see heatmaps and user replays. I also contacted support and had a helpful rely within minutes. Chloe was great & I appreciated the quick help.

Excellent app for learning customer behavior! It's extremely easy to use - I absolutely love it. And BEST customer support!!

Had an issue regarding some inconsistencies with the heatmaps and replays. The team fixed it swiftly and even extended my subscription as an apology. Love the attitude and detailed responses I get! Would 100% recommend.

This is an awesome app. Really helps to investigate user journeys and identify areas of improvement for the webstore. Loving it :)

cool app. super usefull

Fácil, intuitiva y con muy buen soporte.

Great app that really helps you understand your site's drop off rate so you can work on retaining customers! Chloe was so helpful and supportive and you will not have a problem or delay contacting assistance, superrrr helpful!!!

I loved the app. Support is extremely good.

The app and support team are wonderfully helpful. This app is extremely beneficial in understanding customer flow.

Such a vital tool for all business owners, you need to know how customers are interacting with the site in order to see areas of improvement. Much better then an ordinary recording app as it includes heat maps too! The support team from MIDA are 10/10 as well. Special mention to Jennie and Quinn as they went above and beyond to help with my problem.

Good

Amazing support

This is greattt

Great App and good support.

we’ve been using MIDA: Heatmap, Record & Replay for a while, and it has consistently proven to be an essential tool for understanding user behavior and optimizing our website’s performance. The heatmaps provide clear insights into user interactions, while the session replay functionality is accurate and detailed, making it easy to identify pain points and opportunities for improvement.

Realizaron cobro por los días de prueba pese a indicar que el plan es gratuito para probar el sistema Hi there, This is Jennie from True Crafts team. On behalf of the whole team, I am truly sorry to hear that you had this experience. We would like to take the opportunity to clarify the billing situation, and we emphasize that we do not charge any fee during the free trial period. - It appears that you subscribed to the paid plan for the first time on November 27, 2024, at 12:32 AM (GMT+7). - Our app offers a 7-day free trial, so your trial period ran from November 27 to December 4, 2024. If you had unsubscribed during this period, you would not have been charged any fees. However, if the plan is not canceled after the trial period, the monthly billing will automatically be applied. - You canceled the app on December 9, 2024, at 8:14 PM (GMT+7), which was 5 days after the billing cycle began on December 5. We believe that before subscribing, Shopify displayed a modal showing the start date of the billing cycle on the payment screen. Given these facts, it is unfortunate that you left a 1-star review based on this misunderstanding. We believe the review does not accurately reflect the situation. We have sent an email with further clarification on this matter. Looking forward to hearing from you soon again via support-sbc@bsscommerce.com or live chat so that we can get the situation resolved. Warm regards,

NAMED COLLECTIVE®

2024-12-24

I haven't used the Heatmap side but the Record & Replay functionality helps to garner insights on customer behaviour.

Mida est une application vraiment innovante ! Elle permet de filmer les interactions avec les clients de manière fluide et professionnelle. Je suis très satisfait de son utilisation, elle répond parfaitement à mes besoins. Je la recommande sans hésitation !