Reviews for Lucky Orange Heatmaps & Replay

So far, so good! I installed this map for the Heatmap functionality and it's already proving useful for figuring out ways to tweak my pages. The backend is easy to use and I really appreciated the 15 minute orientation call. I didn't know that it also had chat and polling functionality, which are two useful features that I had planned on adding later.

I highly recommend this product to anyone starting out in e-commerce. It's really helping me figure out what I need to change on my website in order to get more sales. Support team are very prompt and co-operative. Must Have for Every Store!

VEry good app and they are very helpful when you need them. I higly recommend for people who want to analyze their page product

I migrated away from HotJar on the advice of a colleague who is in the same business space as I am, and I am very happy I did. For my purposes, LuckyOrange has been a huge help in analyzing exactly what is happening in my Shopify store, both from a customer experience perspective, and a store management perspective. I haven't even used all of the capabilities yet, such as Chat and HeatMaps, but I plan to dive into that very soon. Above everything else, the support has been outstanding. I am a small shop in a very large world of drop-shipping, and it is a very dense business space. It would be very easy for an application provider to just miss, or even dismiss me, as there are others out there creating more revenue than I am right now. I spent 33 years in the Enterprise IT arena as an App Developer (we were called Programmers back then...uh oh...dating myself), a Technician, an IT Manager for a multi-billion $$ Healthcare Provider, a Consultant, and a Solutions Architect designing systems for SMB, and Enterprise level businesses, and I am well-aware of what great support is, and what not-so-great support is. LuckyOrange is absolutely in the former category, and I hope as they grow they stay that way. As long as they do they will have my business. Count on it. Great job LuckyOrange, and a very sincere and thankful shout-out to Justin! He is a Star. Michael Nitka President FitCapri, INC.

I used this app to see where my traffic was coming from, and how they were responding to my different tests. This is 110% worth it, I would recommend this to anyone who had questions about why are people reacting a certain a way to a change they implemented on their site. This will help you find out all your problems!

Really Love This App Specially Their Customer Support, Very useful app for my store Great features as well

Great we used it for our store https://hodinsky.com/ and it really helped us increase conversion! Definitely recommending it.

I started to use this app and it gives one most valuable information about what customers do while they visit your website, recommended it

Insight from heatmap is really comprehensive and useful. We are able to make some decisions based on customer behavior we saw from the recording. It is a must have app if you want to improve UX and UI.

I use this app to help me see what changes I need to make to my website. It is very user friendly and easy to figure out. Also, if you have questions the customer support is very helpful and responds quickly.

This app generates fascinating insights about visitor behavior. I was also very impressed by the responsiveness of their customer support.

The customer service went above and beyond what I would have expected. I had an issue with visitors going to product listing that had mistakenly been deleted and google was sending them there as if the products were available and wasting our ads money. I wanted to track when this happens so that my team would know in the future and be able to stop it. There didn't exist a ready answer for this but Lucky Orange's customer service staff, namely Bradley and Joel, customized a solution for me that was exactly what I was hoping for. Now whenever someone hits a 404 page they get tagged and I see it right away. "Lucky" orange indeed! Sincerely, Staff at Thephotosavings.com

Great customer service Justin was great! Solved my problem in less than 5 minutes and extended my free trial so I can test it longer

Really love all the features within this app. My customer service manager Justin T is awesome. Thanks!

This app is very important! You can see how your customers/visitors see your site and you can understand their behavior better and you can see what is wrong or missing in your site, what drove customers away, what is working, and what is not. These are all crucial information to make sales. So, thank you for this app!

Looks good, the user recordings are unbelievable and a great help. IT shows exactly what the user is doing on your site.

I installed this app and viewed a recording of a recent sale and had it not been for Lucky Orange I wouldn't have picked up on a recurring problem. Your customer service is just as amazing. Keep it up!

So amazing. I've used tools many years ago that tried to do something similar (clicktale) but I think they've gotten the user interface really close to perfect. Big fan of this-- gives you perfect visibility of what your customers are running into when they have problems/confusions/etc.

Lucky Orange is a very useful App to track visitors' behavior and psychology. I just downloaded it and am planning to have it continously run on the background for additional insight. The support team is friendly and helpful too.

Took time to get customer service to respond. They stated they sent emails but I never received any (checked my spam folders as well) and my calls were not answered nor returned. After leaving a bad review I received a phone call immediately! The issue is finally fixed! App works well but there are times when the tracking is a bit off.

pls extend the free trial duration it should be at-least for 1 month. i would like to thanks to lucky orange team for extending my trial, A big thanks to lucky orange! awesome you guys are so quick!

This is awesome. It is easy to install and intuitive to use. It gives you granular details about the profiles of viewers on your website - location, device used, operating system etc. which is very useful for segmentation purposes. The replay of browsing behaviour gives valuable feedback about how people are using your website. Definitely worth installing to see what you get and take advantage of the free trial period. You can then decide if you keep on with a subscription. After 1 day's usage I am convinced that it is an essential app to have.

This is actually such a useful and insightful app! No matter what stage of business you are at you will learn and benefit from analyzing your customers activities. 7 day free trial is worth testing it out, you can gain a lot of data from those 7 days at the very least! Great job Lucky Orange, I'm impressed :)

Prompt and helpful customer service!

I tried other chat programs and they usually worked okay but were expensive and one-featured or didn't work well on phones. Lucky Orange had great stats and control so I kept them. When I went to pay up for a subscription, there was a snag because i had two accounts. Justin in their chat popped up and asked to help. Boy did he! Couldn't have doen it correctly wihtout him. All in all they have a great program and equally great customer service. It has helped me snag a couple of sales I would not have had, so I feel it is worth the investment. Mike.