Reviews for Lucky Orange Heatmaps & Replay

_______________________STAY AWAY_______________________ i canceled the next month subscription because they dont record a lot of connections then they canceled the current subscription that i already paid for.a lot of issues with this app.i don't recommend it

Great customer service and very useful app. It has allowed us to understand the journey of our clients on our website and to make changes to assist them in finding what they want easier.

This is a great app! It helps a lot to notice some minor (or great) issues that affect conversions in our site.

If you are on the fence about which reporting app to leverage for your CRO efforts, try Lucky Orange. It's on the low end for price considering what you get for $10 and in the 7 day free trial you start with, you can gather TONS of data. by the time your free week is up, you won't want to give it up. Great app guys!

Very Nice App ,,,.........................................................................................................................

We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!

Lucky Orange is a perfect app for your store i personally benefited so much from it. and they have awesome customer service they replied quickly and fixed the problem that i have in mins. Recommended.

Hasn't worked on my system for over a month. I used to like this app....when it worked. No customer service response to my concern. Disappointing.

Such a great app. Very helpful tool to see how customers interact with your website. They also have excellent customer support. Highly recommend it.

I am currently using this app to perform analytics on my site. Setup was essentially seamless. The app is very user-friendly too. I would STRONGLY RECOMMEND hopping on a short 15 minute call with your account rep to chat about the ins and outs. EXTREMELY HELPFUL! Overall a great app, looking forward to growing my conversion rate due to this app!

Great app! Try this and you will get a lot of conversions if you research your customers. This app shows what your customers are doing in real time. Must try app!

An Awful App. Got charged to upgrade the plan just for staying at the same! support unreachable, weird charges! show everything that wrongs with app's these days! STAY AWAY.

This app is soo great! You can see what your customers are doing on your pages. I needed the support and they helped me out fantastic!

I am very happy with this app. Not only it helps me understand and learn from the customer's behaviors, and so correct mistakes, but their support is amazing. Bradley was great, after sending instructions to complete what I was looking for, and I said that it was a little over my tech knowledge he offered to do it for me, and completed it in less than 5 minutes. Amazing!

So far this app is amazing - i love the fact that i can see what my customers are looking at, and then able to target those specific areas. The live option is amazing as well. the only reason I'm subtracting a star, is because sometimes it doesn't let me know in time that someone is on my site, and the chat is delayed. Causing me to lose the opportunity at speaking to a potential customer. Otherwise, thumbs up UPDATE: soon after i posted this review, a representative contacted me and was very helpful in solving my earlier issues. All is good now, I am officially %100 satisfied.

I love this app to help me understand what potential issues and glitches customers who are browsing my store may be running into, which in turn may hurt my sales. Seeing what glitches there are or why they might not be buying helps me know what I need to change or fix. Great customer service as well.

I haven't really used the app yet but this is based review is based on Customer Service and in particular, Justin. He gave me instructions for set up. I had to go into code (EEEKKKK!!!!) I said that to him in chat. He said no problem and he did it for me! And did it while the chat was open and made sure that I was happy. Great job Justin! I appreciate your help and you gave 5 star service!!!! :) UPDATE: Justin set up a 15 minute conference call with me and gave me an overview and helped with more set up. This is truly one of the best companies I have ever dealt with in my life... not just eCommerce but in everything. The best customer service!!! OH... and what this app can do is amazing. I learned quickly that my header area needed some tweaks and that I needed to move product up higher on the page. It's awesome!

Great App. Amazing support. I had issues installing the app, Lucky orange team contacted me through facebook and fixed the issue. I'm more than happy with the support.

This is an insanely powerful tool if you can make sense of the data it gives you. Basically letting you look over the shoulder of anyone on your site.

So far all is great! This App does more then expected, worth the try. Only thing irritating is needing to write a minimum 100 characters here!

Clean and friendly UX design. We can identify the user's behaviour from different resources. Made some changes on our landing page based on the feedback we got from recording sessions. We are going to use it for the second Shopify page with multiple products as well.

I really love this app, it's easy to see what customers are doing in your website which gives you a good perspective about your audience activity.

This app is simple to use and seems to be working just fine. Gives you a unique perspective as to what visitors do when they visit your site. Helps you identify friction points. I used it during a free trial period almost a year ago when my site launched and it helped me identify some issues that once i fixed, subsequently lead to my first sale.

Incredible app! The greatest technical support I ever received, from Justin Tomlinson. Thank you Justin for helping me get up and running by the new year!

This app is very very handy when you want to look at the recordings. Most of the time it is pretty accurate. A few things I don't like about it is that there is no mobile application that I know of and it is super buggy on my phone to use from shopify. Also, I have noticed that it is less accurate than the live view option in spotify, sometimes is says that there are no ppl even though there is actively someone on my website according to the live view.