Reviews for Lucky Orange Heatmaps & Replay

Great customer service for app

Great app and great company. The information in their app is very useful for our decision making. Also, their support was very responsive and helpful when we had a question about the app. Love it.

Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.

top app

Pros: - Exceptional customer service - Most robust user behavior plug-in I have found for Shopify - Includes Funnels for more in-depth tracking - Safe with our data and customer data Cons: - Can only include one event at each step in a funnel. I would love to have multiple events at one step of a funnel with an OR statement so that you can build a funnel based on several possible selections - Doesn't include a way to view common customer paths, one of the most useful features we had in Google Analytics Other note: It turns out there are limitations on what data Shopify will share within checkout to any third-party plugin. If you want to create a funnel based on elements within the checkout process, no app has access to do so. Not a con for Lucky Orange, more a con for Shopify.

Ich bin äußerst positiv überrascht, wie zügig mein Anliegen dank der Unterstützung von Jordan gelöst werden konnte. Herzlichen Dank dafür! Ich kann dies nur wärmstens empfehlen und werde sicherlich weiterhin auf diesen exzellenten Support zurückgreifen. I am extremely pleasantly surprised at how quickly my issue was resolved with the help of Jordan's support. Thank you very much for that! I can wholeheartedly recommend this and will certainly continue to rely on this excellent support

I decided to download this app as I have been having problems with my traffic not staying long enough on my site. It is a really good tool to look into this, with many features that can be used as you develop insight. Most importantly, the customer service is AMAZING! I have never experienced customer service like this before on another app. I booked an onboarding call, and Jordan took the time to carefully walk me through the app, and also listened to my queries with patience. Best in class customer service. A very big Thank You! Amanda

Lucky orange is a very handy tool and quite easy to use. The ability to see how people are using our website has been rather interesting. Keep up the great work guys!

I had an introductory meeting with Jordan on what lucky orange can do for my website. He was extremely informative and went through how to use several things like events surveys giving examples of scenarios to use them. I was impressed and think I will be partnering up after trial

Very easy to use, and gives loads of information about how users are interacting with the website. I especially like the video recordings, they really help you work out where people are dropping off :)

Lucky Orange is great; the more you use it, the easier it is and its really simple to understand, yet powerful. It tells you so much and helps in different ways, all displayed with clarity. Ive reached out for some info via the App and i was responded to very quickly and was a real personable service. Recommend for sure..

There is so much great information to be obtained with this app. I am not very tech savvy, so it was really helpful to see my website from the customer's point of view, and make changes accordingly. Great customer service- friendly and quick response. I wish I had installed this AGES AGO!!

Lots of good data and analytics

I do love this app. the insights and data i can see from visitors and what they are looking at is really helpful. i get to see their country and what products get most traffic. I had some issues with the plan they offered but with some excellent support they got me back on track. a little pricey for micro business but worth it. highly recommend. its one of the best heatmaps i have found

Very useful and easy to set up ! flexible plan for every use and fast support even on Sunday ! I recommend this app, thanks lucky team !

Emilia stands out as the epitome of exceptional customer support at Lucky Orange. Her response time is nothing short of lightning-fast, and her efficiency is unmatched. In my personal opinion, the level of assistance she provides cannot be surpassed. I wholeheartedly recommend Emilia for a well-deserved appraisal from the company due to her outstanding skills and impeccable communication. Thank you once again, Emilia, for your outstanding support. Gary

Lucky orange has been instrumental in improving our website conversion. It's a no brainer for those that newly launched their website or are A/B testing their landing pages!

Awesome app, simply perfect for my needs.

I love this app so far. It has all the services you need to understand your user base, which is the most vital information to succeed with e-commerce. I use the video session recording and heatmap daily to understand how my project SparklyTails serves our clients, and we are about to launch a research campaign using the Lucky Orange survey. Great product and customer support

Without a doubt one of the most valuable tools for insights into your customer behavior. Once you start getting traffic into your site you really need this app. Especially when running ad campaigns. It's of great service to be able to see what the people who are clicking on certain ads are behaving like when interacting with your site. Yes, it's good for identifying issues as well but the most use I have gotten out of it is to determine what the habits are of certain customers, specifically ones that add to cart and don't buy. This app is an absolute must have.

I'm absolutely thrilled with my experience using Lucky Orange! As a startup in the e-commerce world, understanding user behavior on our website is crucial, and Lucky Orange has been an incredible asset. The user-friendly interface and comprehensive analytics provided by Lucky Orange have given us valuable insights into our website's performance. We've been able to identify areas for improvement, optimize our sales funnel, and enhance the overall user experience. One of the standout features is the real-time session recording, which allows us to see exactly how users navigate our site. This insight has been invaluable for making data-driven decisions and fine-tuning our website to better serve our customers. Additionally, the support from the Lucky Orange team has been exceptional. They are responsive, knowledgeable, and genuinely committed to helping their customers succeed. I highly recommend Lucky Orange to any e-commerce business looking to gain a deeper understanding of their website's performance and improve user engagement. It's a game-changer!

Love this app! So useful to see how customers interact with pages and what they do. I also love the notification sounds.

I am thoroughly impressed with their customer support team, especially their leader, Bradley. This app is truly outstanding, and their support is exceptionally helpful and responsive. The level of assistance provided by Bradley and his team is nothing short of remarkable. Their swift and efficient response to queries and issues is a testament to their dedication to ensuring customer satisfaction. I've never encountered a support team as proficient and accommodating as this one. It's evident that they go above and beyond to assist users like myself, making the overall experience with this app truly exceptional. I wholeheartedly recommend it to anyone seeking a top-tier application with unparalleled customer service.

This app is hands down excellent! being able to analyze customer's behaviors is critical to understanding your business! I would definitely recommend this app!

Great! Personalised support & advice provided for our store. Intuitive & easy to configure.