Reviews for Lucky Orange Heatmaps & Replay

This is a powerful tool. The recordings and heat maps allowed our team see our store through the "eyes of the customer". It made a big difference, within 3 days of installing this app, we learnt a lot about consumer behavior. This enabled us to optimize our store as necessary, the results followed. Definitely worth the investment.

Great customer support & analytics.

707 Street

2023-11-27

United States

Great app! Lucky Orange gave us the ability to see customer behavior and optimize accordingly. So much great information can be found on your dashboard, and the app is extremely user-friendly! Such a powerful too - can't recommend it enough!

Great app!

I have been addicted to this app! Reveals a lot of insight, incredible :)

Very helpful demo call! Can't wait to use the app more!

So far so good. I haven't been using the app very long but my onboarding call was really helpful and promising! I look forward to seeing how this app can help my team understand customer behavior even more!

the app is very user friendly.

Thank you for leaving us a rating! We're glad we could earn five stars! We're here if you need anything! Cheers - Bradley from Lucky Orange

Easy to use app that explains website analytics in a visual and easy to understand format. Good customer service too

We had some trouble getting set up but the customer service was prompt and got us working ASAP!

Thank you for taking the time to rate our app! I take it that we've been able to impress you with new insights from visitor behavior. It's amazing what it can do to help you grow your Shopify store. Thanks again, and we're here if you need anything! Cheers - Emilia from Lucky Orange

I've used Lucky Orange many times throughout the years. They recently (new to me) rolled out an update and it is very impressive. I liked how it was before. But now there is even more data. Their information is invaluable, including such helpful things as knowing where customers' rage click! I want to know what things are frustrating my customers and what other app literally lets you look over your customer's "shoulder"? Highly recommend getting!

They used to be extremely valuable, but have lost it as they increase prices without adding any extra value nor fixing the core service issues. Recordings are still cut off about 5/10 times. 7/10 times it doesn't record the interactions. It does not align with the unique visit stats of other applications (like Google), but they claim theirs is the exact number. Price increases should bring in value to your supporting customers. I will have to move on. Thankfully, competitors are more affordable and have more features. Too much competition to be this unreliable and expensive.

Studio by TCS

2023-11-13

United Kingdom

Excellent, esp customer support!

Mohawk General Store

2023-11-13

United States

This is my favorite heat map! I have used this app at multiple jobs and it has been immensely helpful in trying to figure out some of the pain points our customers experience from a UX perspective. Can't recommend it enough and a great support team too!

Really great, helps you identify problems with your site and keep track of how consumers are finding and engaging with your store. !00% recommend

Um absurdo de aplicativo, muito bom!

Have been using for a few months. It's a great app to use to track customers' shopping behaviors and identify places to improve on my website. Plus excellent customer support team that answers my question and concerns very promptly. Still learning how to use more of the features that can potentially help me save big bucks!

Lucky Orange has really helped out our business! We are a new e-commerce company, and having the ability to see heatmaps has helped our conversion rate and store optimization. We have been able to catch so many errors within our store by watching the recordings and analytics. I definitely recommend lucky orange if you are trying to figure out how to better optimize your store.

Lucky Orange is an excellent analytics tool, offering deeper insights than Google Analytics. Their commitment to client support and ethos make it a great choice for businesses seeking a more personalized approach to data analysis and customer engagement.

This is a game changer! It captures every customer journey from when they arrive your website till they leave. Watching the recording and heat maps have enabled me make changes to reduce cart abandonment and improve customer experience, leading to more sales. I highly recommend this app if you want to scale your business.

Lucky Orange has been valuable for my small business. It lets me monitor website traffic in real-time and to see how I can better serve visitors. If you want to dive deeper into your online presence and give your visitors a better experience, Lucky Orange is a total game-changer!

Great app - easy to setup and provides lots of options

great app. easy to use