Reviews for Klaviyo: Email Marketing & SMS

A long time mailchimp user i have tried Klaviyo with this store on the advice of our Plus Merchant Success Manager and so far so good. We are on the free plan so far as its a new store with no existing customer base. But even with the free plan we've been able to add subscribe pages, entry/exit popups and all the flows and connections. happy days so far.

I do not recommend using this app for several reasons: 1 / After working with this company for almost 2 years, my account has been disconnected. Reason: Your content or industry conflicts with our terms of service (after almost 2 years they answer me this) 2 / Customer service very very bad, there is no response for days, if you are new, they will respond immediately, but if they disconnect your account, they will leave you waiting for days and days. Please think about it before opening the account, unfortunately I am not the only person affected (read other reviews). If it happens to you, you will lose time (you write messages and wait, wait...), money (because all your automations stop) and have to start from scratch, because you have to migrate everything to another company (luckily there are very good companies).

Really easy to use, even for small businesses like mine. Very nice templates for emails. Fabulous app. They've already helped our abandoned cart rate with they already set up email flows.

BEWARE!!! DO NOT USE! This app will freeze your account when you send your first email campaign so they can "review" your business. It will take at least 24 hours to review, then they could reject your account completely based not their small print.

So user friendly! I am no tech wiz but Klaviyo makes email marketing so easy. I love their templates and easy to follow instructions. I'm really happy with this app!

Excelente aplicación, mi tienda online marco un antes y después al usar Klaviyo 100% recomendado para todos

The power of a/B tests is incredible - Klaviyo makes it extremely easy to run tests and achieve results!

5% of my revenue came from this app! flows, campaigns a lot of cool stuff you can do with it, totally recomend to download it

Satisfied with the service! If you understand how to use Klaviyo becomes a must. Very good application

Amazing. I have used other providers as well and this is the one I love the most for Shopify. 100% recommended!

I think that it compares very well with email platforms that I have used previously. Customer support is great.

I do not recommend for small businesses. Too complicated to use. The moment a user gets out of a flow that you didn't want them to get out of, you're in a bind. You have to do mind gymnastics in order to figure out how to align your flows correctly. I've also had serious problems with the back-populate function, which they know they need to overhaul. I've also had people kicked out of flows, but the flow says just that they've been "skipped" - big difference between these two things. Klaviyo is very powerful and has some great features, but I'm looking forward to switching because it's simply too complicated.

So disappointed with this popular app. I've had issues with Klaviyo for over 6 months. I'm on a paid account and always have to beg for any support. The app doesn't work with my theme Fashionopolism and I've had issues with integration, email triggers, and activity logging. It has also dramatically slowed down my website since I've re-integrated for the 4th time because of something not working. It takes days for support to get back and they usually send a copy and paste code with an article link to fix it yourself.

This app is really easy to use and has already resulted in conversions of abandoned checkouts and sales from newsletters for us - fab app!

Klaviyo is a good email integration app which I still use however, the support is very, very slow which doesn't help when you need to get things done.

Love using Klaviyo's email service! Great templates and very easy to set up and integrate my existing customer list. I recommend!

Excellent app! This app is easy to set up and super affordable for my budget! I highly recommend this app for any business that's trying to grow its email lists.

We switched to Klaviyo from another automated email subscription service that we were unable to move forward with. After initial setup we were immediately able to start sending out emails with no problems. We are still learning how to use this application and we still have questions but the staff has been helpful in steering us in the right direction. It is a little more complicated for a beginner but once you get past the basics it does a lot that our last program couldn't dream of doing. 4 1/2 start wold be more appropriate. Very happy so far!

Love the app! Its just amazing and its so simple to usw. Started couple weeks ago and already my favorite app

Out of all the email platforms out there. Klaviyo is my number r#1 choice. It integrates seamlessly with Shopify. 100% recommend.

I just switched from Mailchimp and this is way better. The only thing I liked better about Mailchimp was the price, but Klaviyo integrates much better with Shopify. So far I find it easier to automate flows, collect data, and design e-mails for scheduled sending.

This app is Superb for Email marketing. It takes some time to get to know the platform entirely, but that's a great thing because it means it has the functionality you need. I really like the tracking stats, the flow builder. And the email drag-and-drop content builder is great and ACTUALLY makes it possible to design good-looking emails. As opposed to other email services.

Solid... Pretty much industry standard and lots of helpful features like automatically generating unique discount codes

I love Klaviyo! It streamlines my business... I love all the cool features that it offers, especially the beautiful templates... I've tried all the other email marketing platforms, and I'm only using Klaviyo from now on!