Reviews for Klaviyo: Email Marketing & SMS

it has made my business so much better thanks! great tool to use for small independent ecommerce like myself who struggle to succeed.

Al principio me costó un poco hacerme con la aplicación y en como ir configurando los mails y campañas, pero poco a poco se ha ido haciendo mas intuitivo y vale la pena. No conectaba con las listas de suscriptores y clientes y podia enviar campañas, una vez solucionado, todo genial ya que tiene muchas plantillas para realizar esas campañas. Sirve muy bien para realizar un seguimiento de los carros abandonados etc,.

I used this app because it was highly recommend to me. It's hard to learn because I am not Tec savvy. I used you tube to help me create an email. The videos you have are not enough to help people like me. I gave a three star rating because in 3 days I accomplish creating one email. I will keep working on flows (Dont't understand it, but I know I will master it) and see how I will manage. Once I have completed more task. I will give you a more favorible rating. I am not going to give up.

AWFUL!!!! Absolutely horrific experience for 4 months now. Product Expert who calls himself Sakinah should be fired on the spot. Ive been charged automatically for 3 months incorrectly despite asking to be downgraded to a free plan. Nobody bothered to do that. Customer service is non existent and useless to say the least. There is no way to remove a credit card so the monthly payments will stop charging - Sakinah simply ignored the request to help. No calls/emails from management to resolve the issue. Have been promised refunds for months now in writing, to date 3 month on - this has not happened. Sakinah is rude and terrible to deal with as is the rest of the team. Still no solution to this and we have taken legal action.

I tried multiple CRM, no one beats Klaviyo in deep Shopify integration, ease of use, and reasonably priced. I am using it in all my stores. Totally can't recommend Klaviyo enough!

If you are an E-Commerce you should use this app. I was using Mailchimp, they are great but their interface is a little old and robust. Klaviyo works better for me, easier

I wish their fee was more reasonable , they are extremely expensive. Gosh $300 for 13k list. Even my whole Shopify account cost $75 a month. Charging that much is ridiculous. Seems like for every 10 sales person they hired, they hired only 1 customer service. Its hideous to not be able reach customer service for a company their size and funding.

I use this app and it really helps to reach my clients and to know great stats, it really easy to use.

This app looks good and it is free to many options. I'll pop up later on to write a review. Just launched.

This app is awesome. For any e-commerce store it's a must have. I love the flows you can utilize and the recommendations are awesome. Recommended

Klaviyo is super awesome!! Simple & User friendly! I have set up popups, email campaigns and it was all easy to figure out.

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.

Very happy with Klaviyos features, pricing and support team who are always on hand to answer my queries.

Klaviyo will never stop billing you, long after you have attempted to cancel your account, you will continue to be billed. When you attempt to correct the unauthorized charges and billing, you get crickets. There is no easy method to contact them and they take no action when contacted. We moved to the enterprise level of Hubspot for our CRM needs and are very happy. Klaviyo did an ok job during our testing, but the intentions of the company and management, appear to focus on themselves as the hero, instead of their customers. The ease of use and ability to rapidly launch marketing automations is a plus for the app. The management of the company unfortunately kills the deal.

Good morning I have sent several emails to Klaviyo support for several days, but I have not received answers and solutions. My problem is when I include a product block to my email template, and the product image is not visible. These products are active and published in my store, everything works perfectly, the link and the product information, but the images of the products are not seen in the emails, I have looked for solutions in the klaviyo community and I have written in the post, I have sent emails to klaviyo but without success, no responses from Klaviyo. I need a solution please and if a script is missing tell me and I will install it, help me. I have added feeds from my catalog to klaviyo, and these are uploaded in klaviyo, but no images appear. Help me, I've been writing since last week.

Just installed and used for the first time. Impressed so far. I don't consider myself all that techie and I've not had any trouble. I've only heard AMAZING things about this app and its integration with Shopify, so I can't wait to dig in to the data and get going properly.

Incredibly over complicated. The sales guy makes it seem super great, but only if you have someone on staff to take all the tutorials and figure out how it all works together.

I am phasing Klaviyo out of my stores because it significantly slows them down, hurting SEO, and cancelation requires an email, the address for which they do not share on their site.

Simply outstanding. Does everything you can imagine & then some. Best tool you'll find for the job. A great tool!

Why does it keep on sending klavio logo??? I have paid, and it says it's turned off. I have also tried to add my logo, but it keeps on showing the Facebook messanger icon as a logo.

Uso la aplicación desde hace tiempo, la he incorporado en varias tiendas, fácil de usar, eficiente y poderosa, quisiera tener más tutoriales en español.

Uninstalling it instantly. Setup gets stuck on email verification despite verifying email several times. Waste of time

The App works fine, we just sent our first campagne. Easy to use, quick support. Would recommend it.

Klaviyo has been an amazing tool for my small business so far! Absolutely loving it. Would recommend