Reviews for Helium Customer Fields

Regardless of how good the app is and how useful it is to acquire customers, the developers of the app made sure they help me with work that is not part of their job to insure I have a good experience, recommend it for the excellent support!

This app was exactly what I was looking for. The customer support was prompt, responsive, and helpful, and they were able to take care of what I needed to be done. Highly recommended!

Customer Fields is great for asking your customers additional information when they create an account. This is so important for our wholesale accounts, but it could do wonders for truly understanding your target audience. When I had an issue getting a certain field to behave properly, Kyle from their support team not only fixed the issue fast, but also gave me a tip about creating a thank you page for our account creators. I would definitely recommend this app if you need to create custom fields for forms on your website. :)

This app is very useful in gathering important information from our customers. Very helpful support!

We are using this app in our B2B Shop for the registration process. Very easy to create and to set up different forms. Most important for us is the feature that allows you to require various file uploads from registrant in different formats. Very fast and reliable support.

Super robust feature set. Very responsive, helpful and patient customer service! Would definitely recommend if you're building forms/collecting data and want to link to shopify customer accounts.

I was able to get my customers tagged so that my password protection was automated. This is a great product and the support team chatted with me to get it all set up.

very buggy, doesnt work on mobile for us, and we just found this out. probably lost a lot of potential customers because of it.

Amazing app with great functionalities to build all types of forms. Only recommendation would be to include automatic syncing with Klaviyo (which is in progress I heard).

App did exactly what we needed to autotag our various B2B buying groups as they register. We needed this to support custom pricing for various price tiers for different industry segments at http://channelxr.com. As a software developer of ecommerce platforms this is much needed to support B2B capabilities on a shopify store. I highly recommend this software.

Phenomenal app! Allows quick and easy custom form setup and custom meta-data manipulation. There are a TON of advanced features in their easy-to-use app GUI which allow you to capture, manipulate, and store pretty much any kind of data in almost any way you can imagine. ALSO, my personal favorite, the app offers the ability to code your own custom form solutions to work around restrictions imposed by the Shopify platform and for those extra tricky integrations between multiple 3rd party extensions. PLUS, their support is out of this world. I've had frustrating experiences with other Shopify app support teams, not the folks from Helium. I've never waited for more than a day to hear back, and more than once the team has deployed hotfixes for bugs we've identified within days. I do not often review apps, but I really can't recommend this one enough.

Powerful app! The form builder experience was INCREDIBLE and the form logic/rules allowed me to make an extremely personalized and effective registration form for my niche audience.

Great app! It's easy to use and really self explanatory. We are using it for the website www.snushus.ch

I inherited this app from the previous dev and was most impressed by the deep functionality I could apply to the forms. Kyle from the support team was invaluable by stepping up and helping me solve a problem when the other two platforms I have integrated with Shopify weren't playing nicely. If you doubt the functionality, don't because you actually have a support team to assist you solve the problem with the vast robust capability of this form builder.

Extremely powerful and versatile app and sterling customer support, Kyle went above and beyond the call of duty to help me, even before I installed the app

The customer support has been the most phenomenal that I have ever experienced. Kyle has helped me from setting everything up to answering every single question that I have had. Not only has the customer support been wonderful, the app works perfect and is exactly what i needed. Thank you so much!!

Kyle was a great support, i had an issue with the uninstall of an old app and he helped me delete all the coding, and install the new app on our website. It works great and i am super happy to have found this great app with a lot of features and great support.

We've had a great experience with this very capable app that helps us with our bespoke and unique customer data capture setup. The team have been nothing but helpful and have gone above and beyond to answer our technical questions. Thank you!

Cool and easy to use App!!! It's also good if you don't like the ReCaptcha from Shopify during the registration. You can deactivate ReCaptcha with this App (or you can use it). Easy to use translator for every language, so it will work for everyone. And: During the registration you can register much more fields as with the normal registration. Fields they are maybe also very important from the beginning for your customers, like Company-Name (for e.g. a later valid Company-Bill , VAT and/or TAX Numbers at the Bill add so on. And customer has to repeat his Password before registration what makes also sense at all. We really like :-) Stefan

So far I am very happy with this app. It was easy to set up and use. The support has been fantastic they respond in a timely manner. www.designpax.com

Flexible forms creation for registration and account pages. Extremely responsive and knowledgeable support team.

The app is very easy to install and intuitive to use. Plus great communication and amazing support from Kyle when I couldn't figure something out.

We've been using this app now for a few months, so far we have found this solution the best out of all others out there we tested. NOW they have just released a new update that is really amazing, with conditions and rules that fit right into the registration or customer account, or anywhere you want on your site. The backend is really user-friendly, really clean and high functionality and the team are one of the most helpful out there on the block! Get them now! I highly recommend to anyone in e-commerce!

This app is exactly what I was looking for my store. Simple to use, which is a great option for a beginner like me. Great customer service, recommended.

I uses this app to help create a compulsory registration form for my luxury handbag rental service. I needed customers to upload photo ID and proof of address. Klye at Helium ( the developer ) was so fantastic and help me create the perfect form and even added features that I didn't know were possibly. Cant recommend enough in regards to support and help ! Thanks Helium !! Aleisha - NZ