Reviews for Helium Customer Fields

I love this app, and the support is even better! Katelyn helped me when I had a few issues and helped me straight away. Definitely recommend this app.

Customer Fields allows our site to be invite/member only and is key to our web operations. The functionality is great. We have had a few issues but Katelyn has been FANTASTIC. We have only great things to say about Customer Fields.

Amazing customer service! Katelyn was so patient with all my questions and always found a solution to tailor the app to my needs.

Customer support is excellent. Very quick to respond when we needed assistance with setting up the form to our needs. This is the only app that actually groups all of your submissions in one place that way they don't get lost.

DEC 2020 Update: This app worked like a champ for us. Completely reliably, helped us to process a huge number of complex registrations for an in-school shopping program that we ran. One of my top-5 apps on the Shopify platform. <<<<<<<< I hope to write a more detailed review when I'm not in the thick of this project, but this app is too good for me to not say something now. As a Shopify DEVELOPER, this is one of the best Shopify apps I've ever used. It works incredibly well, has insane flexibility, great APIs, fantastic documentation, and an incredibly responsive and helpful support team. If it weren't for this app, it would have been an arduous process to build the massively complicated intake form that we need for this shop. The Customer Fields app took away so much headache and allowed me to just build and code what I needed — no fuss. I recommend this app without reservation, and greatly look forward to using it again on future projects should the need arise.

Customer support was very effective and solved my problem! So, I recommend this app for funcionality and for support.

Unbeatable customer support! Every query/issue I have had has been solved by their team, extremely happy!

O aplicativo é ótimo e serviu exatamente para o que eu precisava. Além disso o suporte deles é muito bom. Estou super satisfeito até o momento.

Customer Fields is an easy and intuitive way to enhance your customer login form and centralize customer data in one spot. If you have an idea that you can't figure out, their documentation is excellent, and if that doesn't solve it, their support is amazing.

Our experience with both Kyle and Katelyn have been consistently extraordinary. They both have shown to take great care and pride in solving anything, from developer to user interface issues. The response is almost immediate and in many cases they will offer temporary solutions before a permanent solution is obtained as well as really thinking through an issue and create a multitude of ways and workarounds to achieve what is needed. I am so glad that these extended fields are NOT part of Shopify as I know that there is no way we would have been able to have some of our issues taken care at the level that they have. Helium in my opinion in customer service, knowledge, attentiveness and creativity IS the Gold Standard that ALL companies should strive to be. They feel more like really smart caring friends then just a paid service. Thank you guys, Dorian

This app is excellent. I was blown away by the amazing customer service and how good the product is. It is great for building product recommendation quizzes and for simultaneously capturing valuable user info.

The best part about this app- which functions beautifully and is quite powerful - is the support behind it. There are tons of apps out there, but when you have a team of experts that focus on quality, functionality is something you never have to worry about! Thank you Helium Dev!!

Stunnning app! I haven't unlocked all of it's potential because I don't need to, but I can't wait to continue using this for future projects. Great work by by Kyle and his team!

Great professionalism and team at our disposal for any questions and help. Really in love with this app and the branding which is well integrated to our theme. Perfect. Thanks for all.

We have been using this app for a long time and the Helium team (especially Kyle) have been very quick to answer any questions and try and help (even if it was not relating to the app). The app works well for us and we would highly recommend Helium for their support too!

GREAT APP AND SUPPORT! I really needed an app that would let me add some custom fields when an account is created and this was the perfect solution! Those extra/custom fields can then be pulled into my CRM with the use of webhooks and Zapier. Naturally, I had some questions along the way and every time I reached out for support I got a swift and helpful response!

The best app for the client page! Support is always ready to help you! I faced a number of problems with the optimization of my store - the support team decided this in a day

Regardless of how good the app is and how useful it is to acquire customers, the developers of the app made sure they help me with work that is not part of their job to insure I have a good experience, recommend it for the excellent support!

This app was exactly what I was looking for. The customer support was prompt, responsive, and helpful, and they were able to take care of what I needed to be done. Highly recommended!

Customer Fields is great for asking your customers additional information when they create an account. This is so important for our wholesale accounts, but it could do wonders for truly understanding your target audience. When I had an issue getting a certain field to behave properly, Kyle from their support team not only fixed the issue fast, but also gave me a tip about creating a thank you page for our account creators. I would definitely recommend this app if you need to create custom fields for forms on your website. :)

This app is very useful in gathering important information from our customers. Very helpful support!

We are using this app in our B2B Shop for the registration process. Very easy to create and to set up different forms. Most important for us is the feature that allows you to require various file uploads from registrant in different formats. Very fast and reliable support.

Super robust feature set. Very responsive, helpful and patient customer service! Would definitely recommend if you're building forms/collecting data and want to link to shopify customer accounts.

I was able to get my customers tagged so that my password protection was automated. This is a great product and the support team chatted with me to get it all set up.

very buggy, doesnt work on mobile for us, and we just found this out. probably lost a lot of potential customers because of it.