Reviews for Helium Customer Fields

Quick and easy, and gave us what we needed. Support was helpful with getting an existing customization to work with the new form. "Quick and easy" might just become our new tagline 💪🏼 Thank you for taking the time to leave this review. We're here if you need anything, and go Bears 🐻

Customer Fields has been a great solution for our store, not only because of its features, but also because of the awesome support. This app allowed us to enable customer profile editing directly by customers themselves from the My Page area — something that Shopify's default setup doesn’t support. We were also able to enable the “Require email verification” option easily. These features have made a big difference for both our customer experience and internal operations. Whenever we’ve had questions or needed clarification, the support team — especially Brett — responded quickly and clearly. Their guidance helped us resolve things smoothly and with confidence. They also supported us with updating our DNS records. The team truly stands out. Thank you again for your reliable and thoughtful support! We’re very happy with our experience and highly recommend this app to anyone looking for both flexibility and trustworthy support in a registration app. Thank you so much for taking the time to leave this review 😊 We are so happy that Customer Fields has been able to provide you and your customers with the ability to edit their own profiles as well as require email verification 💪🏼 We hope that you will continue to reach out if you have any other questions or suggestions in the future, and thank you again for such leaving us such a kind review. この度はレビューをご投稿いただき、誠にありがとうございます😊Customer Fieldsがお客様とお客様の顧客にご自身のプロフィール編集機能とメール認証機能を提供できるようになったことを大変嬉しく思います💪🏼 今後ともご質問やご提案がございましたら、お気軽にお問い合わせください。また、このような親切なレビューをご投稿いただき、重ねて感謝申し上げます。

It was just the end of the day and going into the weekend. Brett stayed on the chat until I was finished setting up the app. Thank you so much for your help. I really do appreciate it. GREAT APP Thank you for leaving this review. The "extra-mile" mentality is something we champion in everything we do, and it is great to hear that Brett's dedication made a difference for you 💪🏼 Again, thank you for taking the time to leave this review!

Brett was extremely helpful with assisting me with my questions. It's clear he knew the ins and out and didn't hesitate to resolve any of my inquiries. Brett is such an asset to our team 🤩 We're always asking him questions and working with him to improve Customer Fields! Thank you for taking the time to leave this review, and please don't hesitate to reach out with any further questions, concerns, or suggestions you might have 💪🏼

Thank you for the five ⭐️ review! We really appreciate you taking the time to rate our app. Here's hoping that our collaboration will continue to be a smokin' success 💪🏼

excellent app for B2B Customers We appreciate you taking the time to leave a review! We love that you're able to use Customer Fields to register new B2B merchants 💪🏼 Thank you for letting us be a part of your Shopify store 👕

We were able to avoid complicated backends to enable secure authentication to write customer data to Shopify. The support team at Helium was excellant and helped us trouble shoot a lot of custom functionality we built around their form builder. Thank you for this paws-itively amazing review 🐶 We're so excited that you are able to capitalize on the robust customization that we've built into Customer Fields and that our support team was able to help with your form 💪🏼 We're here if you need anything in the future!

Great app with a ton of features that expands upon forms and account creation flows. Very useful to deal with New Customer Accounts. Amazing customer support - shoutout to Brett! Super knowledgeable and responsive. Brett is pretty amazing 🤩 Thank you so much for taking the time to leave this review and giving Brett a shout out! We're a tight-knit team and we celebrate when one of our team gets recognized 💪🏼 Thank you for letting us be a part of your Shopify journey!

We are using Helium Customer Fields along with its sibling app: Strike Automatic Discounts. Both are great app, Strike to offer automatic discount, Customer Fields to set up a form. The support is responsive and friendly, very easy to understand without cumbersome technical terms. They are open to new ideas and needs of merchants, too. So we are really happy. As some other merchant mentioned, they are kind to go beyond the app function and suggests possible methods like combining Shopify Flow, and how it works. Very clever made app with very kind people behind. Thank you very much! Thank you very much for your kind review. We are always trying to keep our apps simple and easy to use and it's great to hear that our obsession is making life easier for you 💪🏼 We're glad we were able to help you find a solution to your problem and if you have any other questions, please don't hesitate to reach out to us again 😊

Helium's team is top notch!! We created a Form through them and we were having issues with the email flows that we set up on our own. When I reached out to the support team (specifically Brett), he got all the way into the email template code through Shopify and helped me figure out exactly what the issue was. I couldn't be more grateful because it was starting to cause issues for our customers. I highly recommend Helium and their team to support your business "Top notch?" That's amazing 🤩 I wonder if we should give Brett a new middle name? Thank you so much for taking the time to leave this incredibly thorough review! We really appreciate it 💪🏼 You know where to find us if and when you need further assistance, and thank you so much for trusting us on your Shopify adventure.

App works really well and the chat support has been excellent! Thank you for this review! We really appreciate you taking the time to pause your world class skiing training to give us a great review ⛷️ We hope that the snow is plentiful for you all, and we're here when you need us 💪🏼

I love this app. Streamlines our account sign-up process. Give the app a try; you will love it, and the support is excellent, too. Amazing, thank you for taking the time to leave this review! We're pumped (pun fully intended 😎) you had such a positive experience with our Customer Success team. We hope to continue to save you time and please don't hesitate to reach out with any future questions, concerns or thoughts 💪🏼

I downloaded this app, but after reaching out to customer support, I learned something surprising—their app could do what I needed, but it would be easier and free with the Shopify Flows app! I couldn’t believe it. Instead of just taking my business, the support team genuinely cared and recommended a different, cost-free solution. Incredible customer service and HONEST company! They’ll be my first choice when I need a solution for customer fields. They’ve earned my business! Wow, this is such a great review 🤩 Thank you for taking the time to write this. We genuinely want every merchant to find the best solution for their store, and we're glad to have helped steer you in a better direction. Also, we're changing our tagline to "Helium, the honest company." 😊 You know where to find us if you need anything else.

Amazing customer service! Thank you so much for taking the time to leave this review. We strive to be "amazing" in everything we do, so it's great to hear that our customer success team was able to nail that for you 💪🏼 Hoping that Customer Fields continues to be a "wick-tory" for your store 😊

Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do! We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊). Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️ 화이팅!

Enabled our customers to create a B2B company without us having to get involved in the process, vital to the smooth running of our site. Amazing bit of kit so far. Amazing review! Thank you for trusting us with creating a more seamless B2B company creation on your site. Also, "Amazing bit of kit," should be our new tagline 💪🏼 Again, thank you for taking the time to leave this review and we're proud to be with you on your Shopify journey 😊

The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go! Oh my goodness 🤩 Thank you for this amazing review and for highlighting (get it 😉) our amazing customer support team! We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.

our developer signed us up without our consent. we asked for a cancellation and refund within minutes of learning about this and they refused to help.

I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!

Thank you for taking the time to leave us this review! We're always excited to hear from our merchants. Thank you for letting us be a part of your Shopify journey 🎒

very useful app, very simple and immediate, exactly what I was looking for, a round of applause also for the support service, fast and professional

Helium Customer Fields has been a great tool for creating customer input forms for our B2B e-comm business and the customer support team has been absolutely fantastic at helping us solve challenges related to some related shortcomings of Shopify Plus.

Best App, highly recommended! Outstanding support solved all our problem! And very knowledgeable!

Recently, we integrated Helium Customer Fields, which significantly improved our application processes by automating them, thus boosting efficiency and reducing errors. Their support team excelled when we needed a custom solution, responding promptly with an effective fix. Helium Customer Fields is highly recommended for its reliability and outstanding customer service.

North Spore

2024-07-08

United States

Easy to use, effective, lots of customization, and some of the best customer service