Reviews for Helium Customer Fields

Great for my customer portal. Am able to generate great internal customer data. Great support as well.

This app works great for us. We are using it to collect info and for customers to register their product. The support staff has been the best we have come across. Thanks so much for a great product and even better support!!

Chelsea is AWESOME!!! What a good support team and KIND!!!! Love ya!!!

Route One Apparel

2018-07-16

United States

The team at Helium are extremely kind and understanding given certain unique situations. I have had great customer service experiences and with that alone I give them 5+ stars.

The app works perfectly, the support is fantastic, and it's quite speedy! We've used this on several sites across several themes, and it works every time. There was one small graphical issue on one of the themes, but the support team was kick to jump in and fix it. Great app!

Simple to use, has all the features I need and great customer service that responds quickly if I need help or have any questions.

Developer is very responsive to customers. I appreciate that.

Update (July 7, 2018) This app used to be free, but they recently started charging a minimum of $10 for it. I was only using this so that my customers could make minor updates to their account (email, password), It's a good app but seems too expensive for what it does. - - - - - - - - - - - - - - - - - - - - Exactly what I was looking for! I'm not sure why Shopify doesn't add this as a normal feature to begin with, but it is something that the customers should be able to do themselves (edit email, password, etc.). This app works great! BTW, if you need to make any changes to the buttons, you can do it in CSS. I had to increase the length of the button to make the text fit and it worked like a charm. I used the Stylebot app in Chrome to play with different settings before adding the code into the theme's CSS.

This app does what it needs to do, for our store we needed more information from our customers when they created an account than what Shopify allows, so this was a life saver in that sense! Thank you Customer Fields!! Do you Vape? Check out our retail site: www.themodshield.com

Customer Fields not only does most of what I need, but those areas where it doesn't, their support team is ready to help wherever they can. Very impressed to say the least. Would highly recommend to anyone needing more customer fields and would like world class support. Thanks for all of your help Chelsea!

Simple to use and manage, but very flexible. I love the ability to keep my customers contained within Shopify and extend my metadata for our specific use case. Support has been excellent, highly recommend.

We couldn't run our store without Customer Fields from Helium Dev. It allowed us to save easily save vital customer information and print that information inside our transactional emails. The documentation is great and support from Helium has been even better, with quick and helpful responses. Don't hesitate to contact them if you need something custom with the app, or you aren't sure if it's right for your store. They may offer you reasonably priced custom development on top of their existing Shopify apps that more closely fit your needs. 5 stars!

Great app for expanding our customer fields. Very responsive reps, couldn't be happier!

Robust way for us to store additional customer information eg membership numbers, start and expiry date of membership.

I've used this app to add an additional field (wedding date) on my account sign up page and also offer customers the ability to edit their account details (a basic ability Shopify should offer anyway). The only reason why I have given it 4 instead of 5 stars is that the additional fields can't be synced to MailChimp.

Great App! No issues or glitches to report so we are 100% happy with our choice to use this app.Thanks Guys!!

Easy to work with. Needed an adjustment, which was fulfilled.

I have been using this app for a little over a month now and I love it! Before customers were only asked for an email when creating an account, but with this app I can add a password section.Before, when a customer signed up using their email, we would have to send them an account invite so they can create a password and we would not receive any responses half the time. The app allows for several different form fields and I would defiantly recommend giving this app a try.

I am very happy with the professional service.

Easy to use and very good customer support!

Incredible customer service!! The entire team is extremely responsive and supportive with whatever I needed help with. I could not be happier with the product, and highly recommend using the app! Cheers

Life saver! We are a wholesale/trade only company so we need buyers to provide us with a seller permit before they can shop on our site. Before, we were taking sellers permit numbers by people inputting them. This caused so much spam and filtering through them was a headache. Now we have them upload a picture of their sellers permit at account creation and its not only reduced spam accounts to virtually zero but it also helps us keep better track of accounts being created, approved, etc. LIVE SAVER! Thank you!

WOW! Seriously the most helpful and responsive customer service team. Chelsea was beyond helpful. Not only is the user interface super easy to use and novice friendly, but Customer Fields was more than happy to custom integrate additional functions based on my needs...AND DID IT FOR FREE! 10/10 Hands down the best customer service on any Shopify App out there.

This is a wonderful app for a very low cost. Customer support for this company is also outstanding. They actually brought an issue to my attention that I did not even know I had and went right in to fix it promptly. There is a lot to be said for excellent customer service. These guys are a keeper!

Dogline Wholesale

2018-03-05

United States

I have been working with Shopify for several years. This is the only app that helped me almost immediately and they offered to update my theme styles without even having to ask. With other apps, I would first have to explain what that meant, then file a ticket, then maybe get help in 3 weeks. With these guys, it took me less than 15 mins and all systems are go.