Reviews for Growave: Loyalty & Wishlist +

DoneGood

2024-08-27

United States

Hello DoneGood team! Thank you for your feedback on our app and 5-star review! We’re thrilled to see that you really like our app! Your rating is very important to us, and we strive to improve it every day, bringing you new features to enjoy. Let’s grow together! Thank you so much for choosing us! Kind regards, Yzat Customer Support Manager

CARBON COPY©

2024-08-22

Canada

Speedy and Helpful Customer Service!

Brilliant, there support team is fantastic, we needed some customisation done and they managed to get this done for me really quickly. Would def recommend Growave. Thank you for all your help.

ProSoccer

2024-08-20

United States

We've been using GWave for about a year, maybe less. Their support is amazingly fast and helpful. App has been working great for us, no issues thus for on a Shopify Plus website. Thanks guys for all you do!

Had a rough time with initial installation, however Yzat and the team at Growave were incredibly prompt in resolving each issue individually. In less than 24 hours, the app was functioning at 100%. We're now using it across our 4 stores and the results are great so far! Would definitely recommend for ease of use and implementation.

Excellent Customer Service!, The Service Team is very responsive to inquiries submitted and thorough/timely with the completion. The Growave tool has been very helpful for our company. Highly recommended!

There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.

Dear team at Safari Ltd®, Thank you so much for the 5-star review! 🌟Your support truly means a lot to us. We're delighted that you're satisfied with Growave. Wishing you continued success with your store! Best regards, Saule from the Growave Support team.

Dear team at Zaphino, Thank you so much for your five-star rating! 💖 We're delighted to learn that you've appreciated our service. Please know that we're always here to assist you with any questions or concerns you may have. Best regards, Binazir Head of Customer Support team

The Growave App is very nice since it combines both loyalty and wishlist together. But the most amazing thing is the support from the Growave team. As we have specific needs with 90% of our business still at the POS ,they are always helpfull with both advice and support. Customer Happiness and Success is clearly at the top op their list.

Le service client est très réactif et apporte une vraie aide !

I'm content with the support team, quick responses and always helpful and kind. However, I would've appreciated some support to migrate to the new update (V2 version). Growave customized our current V1 version, but couldn't help in regards to customizing the V2 version and they will stop supporting the V1 version in the near future. In other words, we feel like we are caught between a rock and a hard place. BUT the support team understood our situation and are currently working on a solution, which we are grateful for. Thanks!!

Hi, the team at Loup, We appreciate you taking the time to leave us a review! 😊 Happy Growaving! 💙 Janat, ​Customer Support Manager

I am really impressed with the professionalism and responsiveness of the support team at Growave. They are very friendly and eager to help their customers. I really appreciate this. Thank you!

The Growave team always goes above and beyond to support our shop. Any time I have a question or issue, someone is willing and able to assist via chat in a very timely manner. Also, the value of this app with reviews, loyalty and wishlist functionality is above and beyond efficient compared to needing multiple solutions. Thank you!

Great support and the app works really good!

感谢Begi客服，他给我回答问题特别的详细，他非常耐心，很好的帮助了我。感谢您，祝您快乐每一天。

Tech support is always there to help. Fast response and very friendly.

Setting up a full-fledged Rewards Program is supposed to take weeks, right? Well with Growave it took us 2 days, with their team always on track making sure all was fully integrated with our Shopify store and customer database, MVP features activated, and ready to generate value for our customers. AND we still have more awesome additional features left on the roadmap to activate to move this program beyond our initial expectations. Hands-down a MUST for your Shopify tool stack! Thank you team at Growave!! :) PS: ¡Si tiene la traducción al Español!

powerful apps and nice support. Most functions is very well, One shortcoming is that the placement of rewards tabs is limited and cannot be placed in any position. I hope it can be improved in the future.

Uninstalled the app and received a charge, upon reaching out to them they immediately foxed the issue, I can appreciate their customer service and professionalism throughout the whole process

To the esteemed team at Moda Xpress, Thank you so much for the amazing 5-star review! 💖🌟 We're always here to listen and make your experience even better. Enjoy Growave and thanks again for your fantastic review! Begi, Customer Support Manager

Esta aplicación es genial para fidelizar clientes y reforzar tu marca con reseñas de tus clientes. El servicio técnico es de 10, muy rápidos y eficientes. En mi caso me atendió Janat y le estoy muy agradecida porque ha sido realmente amable y profesional. Recomiendo ;)

We integrated Growave into our store three years ago and we couldn't be happier with their continual upgrades, top notch customer service and intuitive software. They seamlessly replaced multiple apps we used, including loyalty programs, referrals, rewards, reviews, and wishlist functionalities, etc. It is all in this APP and backed by a customer team that always responds to our emails ASAP. We highly recommend Growave!

When I changed the theme of my store, the design and features of this app were not applied properly. When I contacted support, they immediately fixed the code and resolved all the issues. Thank you to the growave team. thank you so much.