Reviews for Growave: Loyalty & Wishlist +

This app works great and really gets consumers engaged with the brand. I highly recommend it.

Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work. They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps. We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.

Unreliable. I'm have been using Growave for more than 3 years and I have never ever ever spent sooo much time troubleshooting small and big glitches in this app! Yes, they provide good functionality for the money, yes it all works well nicely (when it work). Yes support is very responsive and does their best to help and fix things. This is why I put 2 stars, not 1. But if you are serious about Loyalty program - I would NOT recommend Growave. I don't have time to list here all the big and small issues I experienced. Incorrect VIP levels assigned to my customers after the program started; loyalty points which haven't been accrued with eligible orders; wishlist, which got completely broken after one of my support requests; a blackout, which damaged my brand at the time of new collection release; now there are repeating issues with VIP Tiers - customers don't get their VIP Tier or don't get tagged properly. Countless, coutless glitches. 3 years of headache and counting. And recently they decided to price up my plan from $50 to $150 per month without any reasonable option! There is no workaround, as my current plan and the app marked as "unsupported" in Shopify. Choose something more reliable and predictable than Growave for the long term.

We are on the premium plan and they do not deliver the customizations that they say they offer. If you use the app's regular functions, their service is great. If you are subscribing to the premium plan hoping they will implement customizations, I do not recommend it. The free gift reward is not working. On the reward page, there is a button to add the gift to cart but when landing on the check out page, the discount is not applied (it's just a 'add to cart button), the customer cannot see their discount code on the reward page either to add it to the checkout page. When contacted Growave said that the discount code is received by email so the customer has to find the email to get their reward. The 'amount discount' displays the discount code on the reward page though. So I simply requested to replace the 'add to cart' button with the discount code (same as the 'amount discount' feature). I asked for this over a month ago, they are not working on it and just telling me that they 'prioritized it'.

I was helped quickly. I received a quick response and settings were neatly adjusted and optimized. Very nice, thank you

I started using Shopify and Growave relatively recent but Growave team is always very helpful and supportive with our questions and request to there support, as well, their product seems getting better with time too. Thanks

awesome online market always has the latest's products for the gaming world.

Hey, GROUPERS COMPANY, Thank you for taking the time to share your glowing 5-star review!🥰 It brings us immense joy to learn that our platform has met your expectations and delivered the experience you were looking for. Your appreciation serves as a great source of motivation for us to continue striving for excellence in all that we do. Be sure that our team is always here to lend a helping hand whenever you may need it. Thank you again for your trust and support! 💙 Begaiym, Client Care Specialist

Très facile d’utilisation

We've been with Growave for about 3 years now and their app has grown so much in that time. It's pretty user-friendly (much better than when we first signed on). They're always developing their app to be more intuitive and have more features/compatibility which is great. While they're fairly expensive (we're on their Enterprise plan), they're actually cheaper than a lot of other apps and they give a nice discount for their yearly subscription. The best part is that their customer service and development team are VERY responsive. They're always quick to get back to you and resolve any issues that arise. They're even willing to custom code certain things to make the app fit your store.

THIS APP HAS AMAZING SUPPORT!! They have been extremely helpful with answering all my questions and even editing some widgets in my shop's theme. They'll always send photos of the changes too to ask if I'm happy with it or if I need any adjustments. It's also just a great app overall with very helpful features for growing your business.

Best app for what we need. Being able to have wishlist, loyalty and reviews in one is a win. Support is SO responsive, often able to fulfil any request I've had and gets back to me so so promptly. Highly rate how great this app is for the cost compared to competitors.

friendly cs team and efficient :)

Good

Hey, Nestasia team, Thank you so much for your support and high rating! The fact that our team has been able to address any prior concerns and earn your trust again brings us immense satisfaction. Growave is fully committed to rectifying any issues and ensuring your experience with us is nothing short of exceptional. Here's to many more positive experiences together! 🎉🩷 Warm regards, Begaiym, Client Care Specialist

good!

The app is easy and effective, I appreciate prompt responses from their team when a questions arises.

Terrible Support Does not work

Easy to work with, very fast and helped make sure all my questions were answered! Thank you!

The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.

Hello, AMes Thés team, Thank you so much for your 5-star rating of our app.😍 It's really rewarding to know that we meet your expectations and that you value us highly. We will continue to provide top-notch services just like this. If you ever need our assistance, we're always here to help. Thanks for choosing Growave! 💙 Begaiym, Client Care Specialist

SUPPORT

THE BEST OMNI-CHANNEL LOYALTY PROGRAM OUT THERE!!! Absolutely love this system. We have it connected to Klaviyo for email notifications and "Customer Accounts Hub" for a premium customer profile UX on the front end. Relatively responsive to request, great customer service.

We use the app mainly for the loyalty feature and it's been working great! It has mostly all the basic and essential features a small brand like us will need. Moreover, the support from the team is impeccable - they are responsive and fast. Have been enjoying the app and will be exploring using more and new features the team has came up with!

The app works very well, and the best of all is the technical support, very responsive, helpful and friendly.