Reviews for Growave: Loyalty & Wishlist +

I wanted to express my appreciation for the exceptionally quick support you provided. Your team not only understood my request for changes promptly but also implemented them swiftly and accurately. I'm thoroughly impressed with your service and would highly recommend others to use your services.

Soap So Co.

2024-07-09

Canada

We've been using the Growave for over three years, and it's been fantastic. When we implemented a new theme, the Growave support team was amazing. They integrated everything seamlessly and exactly how we wanted it. Their exceptional support made the transition smooth and hassle-free. Highly recommend!

We've been with Growave now for over 4 months and the experience has been excellent. Very proactive and responsive customer service - very helpful to us in leveraging the platform to best suit our needs and to answer questions and remind us to perform key API updates, etc so as to not disturb our course of business. i'm truly impressed - my customers love the rewards program, reviews and the wishlist. I love the easy integration Klaviyo. It's definitely helped us retain loyal customers. So worth it. Thank you Growave team for everything you do.

Great customer service - very responsive and always helpful!

The following review is all true!! They really are a helpful and thoughtful bunch. - TTL We use Growave for product reviews and questions, as well as our store's reward program service provider - and the platform performs excellently. It was easily integrated into our newly updated theme and the customization elements are great! Their support squad is also excellent, super cordial & timely with their responses - not to mention helpful and thorough! The Growave team is also very proactive - they want to make things right and make sure as the user you are satisfied. Highly recommend.

Absolutely amazing!! I contacted their help because I wanted to change how some of the features were displaying and wanted to add some more into the site. They helped me do everything and it was an extremely smooth process. Highly recommend them and their service.

Although I initially left Growave to try alternatives, none matched its comprehensive features and ease of use. Growave's exceptional service and user-friendly interface made it easy to get started and see immediate revenue impacts. I highly recommend Growave for anyone seeking an all-in-one solution with outstanding customer support.

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!"

Hi, I am not using the app, how can I delete all the data in my site?

This app is fantastic and provides a great review sharing / rewards experience. It is important to note, however, that you MUST reach out to them through their customer service messenger to make sure they integrate their app to its fullest potential. They know what they're doing, so it is really not a pain.

Great support!

The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.

I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.

It's an ok app. I've had nothing but issues trying to set it up but the support team has been helpful in resolving issues (5 stars for Yzat!) If you have a POS store this is definitely not the app you want to use. Not having an option to have a variable discount for the POS sucks. I'm too far into it with this app that I'll keep it around for now.

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!

The Growave team is truly exceptional and always available to provide support whenever we need help. Their commitment to assisting us is truly commendable.

Growave has been very accommodating with request and agile communications. I was able to rely on them in updating and fixing issues that is impacting user experience. I am currently exploring more of what is has to offer.

I removed my review, but I am putting it back again. This app support is the worst you can even get. They will play with your website like a toy. The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!

I've had Growave since I set up my store and overall it's been a great experience - the wishlist, reviews and loyalty program were exactly what I was looking for and the customer support is second to none! I sent a support request today that required a code change and they had it fixed and working perfectly within a few hours! Incredible team - thank you so much guys!

I usually avoid giving the feedbacks to support, but this time I was very impressed. They were helpful, fast and what amazed me the most - they brought a wow effect by helping me with something that I didn't expect from them. Plus the Growave app is very nice, easy to use and has useful functionalities. I recommend them for sure!

I have to give a shout out to the Growave support team. I haven't needed to consult them often, but the few times I have over the past year, they've responded very quickly (often within an hour!) with helpful fixes. Shopify integrations can be tricky, especially with as many features as we get in the Growave Loyalty app, but even with my custom themes, Growave support has been fast and accurate in keeping me up and running. It is greatly appreciated, especially considering how reasonably priced this app is. And with so many features under one app umbrella, once you get the hang of its configuration, it's the same for all the features. It makes backend maintenance a whole lot easier. I use a lot of apps in my shop and Growave's are the best.

Quick and precise customer support, really helpful.

We were changing themes and had a lot of customizations we wanted to do. So our onboarding process was super long as we always added things we wanted to add or change. The support has been better than anything I have experienced before on Shopify. Always got immediate response from support and the developers got things edited within the same day. Super happy with the first weeks on Growave!

So far absolutely amazing customer experience. In less than an hour they adjusted the code for my Rewards Program and now it looks fantastic on mobile. Thank you. Update... Had to come back and say these guys are absolutely amazing, I had 3 support requests over 2 days prior to launching my store. They were patient, helpful and quick. Every time i contacted them, help was minutes away. If you are looking for a world class support team that got your back you when things don't go your way, this is the team you need. Thank you again guy @Masha, @Vlad, @Beji and all the Dev team.