Reviews for Growave: Loyalty & Wishlist +

UROKO

2023-11-15

United States

I highly recommend this app. The rewards program is wonderful + review functionality, wishlists and shoppable Instagram galleries! The level of support from the Growave team is outstanding and unbelievably responsive.

- CSV import function is not working. - No instant chat support. You can only submit your questions and wait. - All email to your customer will only send out from noreply@socialshopwave.email, instead of your own email domain unless you pay for the VIP plan.

I would strongly recommend this app. The features are great and in my experience the customer support is excellent should any issue arise. Furthermore the many features of the app allows you to use this one app instead of the three or maybe even four apps that would be needed in order to get all the benefits that Growave provides.

Great app for managing wishlists and points rewards, very helpful. Worth noting the positive experience with the operator Janat, who assisted us excellently in resolving some issues.

Crua Outdoors

2023-11-08

United States

Highly Recommend! We have successfully implemented Growave Reviews & Wishlist Functionality. The implementation was simple with all necessary functionality for an ecommerce site. And works seamlessly, with reviews, Q&A and Wishlist all utilized by our customers within days. After reaching out to the Growave Support Team for a solution to implement reviews on collection pages, both the Growave Support and Development Team implemented the solution in less than 24 hours! They kept us informed at each stage, and even shared the details of how this was implemented for our internal team. We are looking forward to implementing the Loyalty & Referral Program next! Great App, Wonderful Customer Support!

Hello, Thickcut Apparel team! Thank you sincerely for your 5-star review! Your positive feedback is a beacon of support for our continuous commitment to excellence. 🤩 We're delighted to have met your expectations and appreciate you taking the time to share your experience. Eagerly look forward to welcoming you again! Warm regards, Begaiym, Reputation Manager

love this app and all the features. the wishlist portion has already made us a bit of money, and very excited to start utilizing various promotions with the loyalty program.

Amazing Customer Service! I love the features this app adds to my website however I can not say enough about their customer service! There have been a couple of times when things weren't showing up correctly & when I emailed the customer service team they responded quickly & resolved the problem. They have amazing communication & are definitely on top of things. Thank you for all of your help!

Our store just start using Growave and the support team is really really helpful during the transition. We also can see that the developer's still improving their product for the users. Look forward to being a long time customer of Growave!

I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a price plan change with the new updates. Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month! That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site. I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features) Truly disappointed. UPDATED: Binzazir reached out to me personally and listened to our needs. In the end, she was able to convince her team to keep the existing plan for us. I changed my review to 5-stars because it is a company that truly listened to their customers.

Shaman Sisters

2023-10-27

Canada

I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:

I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button. I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.

Great all-in-one solution app. Also the support was truly perfect. All the customization, and error fixes.. they solved it all. Especially Adil, who help us a ton of times. Thank you.

Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years. The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business. Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(

This app has a ton of really great functions that we previously had to use multiple apps for, but I think the best part of this app by far is their customer service team. We had quite a few issues with setting up the app to fit our shops theme, and the support team was incredibly helpful and fast with their responses. They were able to help us customize the app to fit our branded colors and helped us troubleshoot other issues we were having. Thank you so much!

The application is very good, but it has some flaws: -It's slow to load pages. -Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter. However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution. I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.

Dear AllOne Wellness team, We truly appreciate your 5-star rating and the positive feedback you've shared. 🤩 Your feedback serves as a constant source of inspiration for us, and if you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help! 🤗 Begaiym, Reputation Manager!

What a great app! Works well, and the support from Anna and Ayana is awesome.

Great App & Great Customer Service!

Great and affordable solution. Very good usability and an excellent service team, with quick solutions! Unfortunately, the issue of DSVGO is not quite clearly regulated and not unproplematic with Kyrgyzstan.

Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.

Hi there, Misssenna Jewelry team! We want to express our deep appreciation for taking the time to provide us with your valuable feedback! Your positive experience is incredibly rewarding to hear, and it truly makes our day. 💞 Begaiym, Reputation Manager!

Even though I told them not to call me, they kept calling from different numbers, asking me to change my review. Stop calling me!!!!! It's your APP real issue. Other customer need to know how it works! The social login function doesn't work at all!!!! I have send the issue video. But the support just say they have tested and it could work.. But I can't work either my friend. Now they asked me to create an account then could use the social login function. If so why it is called social login???? All we want is customers don't need to create an account and easy login. Too bad. Bad product bad service! Stay away from this app.

Hey, Ngocnga team! We sincerely appreciate you taking the time to leave us a 5-star review! 😍 It means a lot to us. Thank you for sharing your feedback! Begaiym, Reputation Manager

Hi, the team at Supershopbis, Thank you sooo much for sharing your feedback! We are thrilled that you loved your experience! ❤️ Begaiym, Reputation Manager!