Reviews for Growave: Loyalty & Wishlist +

Hey, Nestasia team, Thank you so much for your support and high rating! The fact that our team has been able to address any prior concerns and earn your trust again brings us immense satisfaction. Growave is fully committed to rectifying any issues and ensuring your experience with us is nothing short of exceptional. Here's to many more positive experiences together! 🎉🩷 Warm regards, Begaiym, Client Care Specialist

good!

The app is easy and effective, I appreciate prompt responses from their team when a questions arises.

Terrible Support Does not work

Easy to work with, very fast and helped make sure all my questions were answered! Thank you!

The support team is absolutely awesome and made changes that we needed extremely quickly! Thank you so much.

Hello, AMes Thés team, Thank you so much for your 5-star rating of our app.😍 It's really rewarding to know that we meet your expectations and that you value us highly. We will continue to provide top-notch services just like this. If you ever need our assistance, we're always here to help. Thanks for choosing Growave! 💙 Begaiym, Client Care Specialist

SUPPORT

THE BEST OMNI-CHANNEL LOYALTY PROGRAM OUT THERE!!! Absolutely love this system. We have it connected to Klaviyo for email notifications and "Customer Accounts Hub" for a premium customer profile UX on the front end. Relatively responsive to request, great customer service.

We use the app mainly for the loyalty feature and it's been working great! It has mostly all the basic and essential features a small brand like us will need. Moreover, the support from the team is impeccable - they are responsive and fast. Have been enjoying the app and will be exploring using more and new features the team has came up with!

The app works very well, and the best of all is the technical support, very responsive, helpful and friendly.

Thank you very much ！I like this app very much！ 工作人员非常耐心帮我们修改问题。100%推荐这个插件。 功能非常齐全。

Thank you so much Janat! You are the best, Growave is very nice but what makes it even better is the support advisor backed by the technical team behind it. You can subscribe to Growaves with a light heart! They take their time with you, they are kind and understanding. What more could you ask for? Thank you Janat!

We had issue of integration with omnisend templates, We were really upset but thanks to Begaiym as her team gathered and took care of it, they created new templates, installed and set them up for us...Their CEO personally reached out and Begaiym was super helpful...Thank you everyone at growave.

I'm still getting started, and the APP has many features. Their customer service is great and everything works very well

The support team for this app is one of the best I have ever seen! While I have loved using the app, it has been incredible the speed at which the support team can help customise features to your specific store, its amazing! I was chatting to the support staff, Anna, and she was able to get everything coded and customised specifically to my store within an hour! Amazing. 10/10

Growave is crucial for our Shopify store, enhancing user experience with its friendly interface and robust features. The support team is fantastic. Big thumbs up to Growave!"

Growave has been a great platform for our small business and importantly affordable. Would like to see a more beautified page for the loyalty programme that links to our website but other than that it is easy to navigate and ticks all the boxes. The support team is always very quick to respond and provide answers.

A great app at an affordable price. It offers all the features we desired, and the customer service is outstanding, earning a perfect 10/10 rating for their invaluable assistance. Thank you for your service and support, Growave Team!

ソーシャルログイン機能がなくなった

Kind and attentive support. Always get back to you in a timely manner and answer questions. Very satisfied so far!

Edit: 9 years on and we're still happy with the constant development and excellent customer service. It's been such a pleasure integrating SSW in our new website. There are so many great features here that we'd have to use four or five other apps to get the same results. And there's a few features that you can't even find in other apps at all. SSW is such an amazing social toybox, that we will be rolling out the features gradually and build a marketing campaign around them! SSW will be the first app I install on all future websites. I've had to get in touch and ask for support from many app developers over the last two months and no one was nearly as responsive and supportive as Eldar and his team! And our SSW account is still on trial and haven't paid them a single penny yet. Incredibly caring and attentive customer care and tech support. I don't even think I ever got a negative response on any of my crazy requests - the closest Eldar came to "no, sorry" was "no, sorry... not right now but we're working on this feature and we'll be launching it very soon". And he has kept his word, with new features launching while we are still setting up. Social Shop Wave has a great ecosystem of useful apps bundled in one and some of the best customer care I have encountered. Keep up the good work guys, you're onto something special.

UPDATE 2/20/2024: Another successful fix. This was a little more complicated than the earlier problems but works very well now (scrolling of all comments). Anna was very communicative of where tech was in the process loop, which is much appreciated. UPDATE 9/28/2023: After more work and conversations with GroWave support, my current problems with import of reviews have been resolved satisfactorily. Persistence of Anna and quick response to my support requests, helped to mitigate the wonky import tool provided. Instead of several hundred reviews needing manual input, finally have it down to two dozen, very manageable. I do appreciate the support! Updated to five starts from four stars! ORIGINAL REVIEW: Overall the experience has been very good. 95% of the time response to questions/problems have been stellar. Any updates/fixes have been promptly applied, and 95% of the time brings the system to full and correct function. I am moving from a legacy theme to a new 2.0 theme, and I am being cautious as I configure it to my needs; the legacy theme continues to be my 'live' theme as I work with multiple app providers. GroWave has been helpful and patient in my questions and have been helpful. One incident has not been corrected and I have been patient for the fix. In order to move forward, I have manually imported about 100 entries so there would be something for customers to look at in the new system. As a previous database/server director for a mid-size company, importing/exporting data from different systems was a well known task for me. Unfortunately the import of my few hundred reviews (from an app for which there was a template) fell well short of good; that is, it would not import any of my correctly formatted entries. Error messages were not well defined and the response from support helped to define the problem; these 20 or so entries could be handled manually. But after more than a dozen attempts at importation, the last three hundred or so had never auto imported successfully, thus the manual input. I am still hopeful GroWave will be able to help. Mark

After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.

Excellent suivi et équipe très réactive en cas de problème ! L'application permet de nombreuses options et personnalisation, de plus vous bénéficiez d'une vraie assistance en cas de problème ! Je suis très content et je recommande grandement cette application.