Reviews for Growave: Loyalty & Wishlist +

Very helpful and patient support team! I'm very picky and sensitive about my websites and they provided the best support and accepted my requests. Feel free to check out my website for inspiration to implement to your websites. Dear Mineralist team, Thank you for sharing your experience! We’re delighted to hear that our team was able to assist you in a way that met your expectations. Providing thoughtful and attentive support is always our priority, and it’s wonderful to know that you felt well taken care of. 🙌 We sincerely appreciate your feedback and trust. If you ever need anything in the future, please don’t hesitate to reach out—we’re always happy to help! 🌟 Wishing you continued success, Growave Support Team

IREN Shizen

2025-03-03

I was an early adopter of Growave when they just started and had 2 stores on their Basic plan which is $9/month. I have been giving a lot of feedback and invested much time and money to integrate the app into my current stores. Just recently, they announced a new 2.0 Dashboard rollout on 15 Mar and I will lose access to my dashboard, and my current plan is no longer offered. Honestly, it is just the dashboard UI update and the features generally remain the same. For me to enjoy the same set of features (VIP tiers, custom address to send email, etc), I will need to upgrade to their Growth plan, which is $149/month! That's like 16x more expensive. We are a small brand and have two stores, and it is way over our budget. I wrote in to ask the support and was told if I chose not to upgrade my plan, the dashboard would be blocked and the widgets will be disabled on your site. I am happy to see that Growave.io has grown to what it is now, but shouldn't you also take care of your early loyal customers? I wish that you had a better way to handle this as many other companies would still honor the grandfathered plan even if they introduced the price plan change (maybe without the newer features) Truly disappointed. --------- UPDATE: Binazir from Growave reached out to us and helped us to transition smoothly to the new version 2.0 upgrade. We are thankful for her responsive reply and ensuring everything is working accordingly. Hi, the team at IREN Shizen, Thank you so much for updating your review! I’m glad I could assist you with the transition to version 2.0 and ensure everything is working smoothly. If you ever have any questions or need further support, I’m always happy to help! Best regards, Binazir Head of Customer Support Team

We wanted a simple Rewards app and ended up with a polished solution that offers so much more. Features like Reviews (with the ability to add photos), Wishlist (with optional notifications for out-of-stock products), POS integration (crucial for those with a physical presence), and a nifty Instagram widget (to display and tag content) exceeded our expectations. The core Rewards system has everything we need: rewards for orders, signups, referrals, and an optional VIP tier system. Beyond the features, the ease of use is remarkable. No complex setup is required, the widgets are simple to configure, and everything looks great right out of the box. We’ve been with them for over three years, and from an admin perspective, it’s incredibly low-maintenance and works beautifully. A special shoutout to Kani from the support team for assisting us with migrating to a new version—prompt, caring, and truly making me feel like a VIP customer. Thank you! ​Hi, SnackFirst Team, Wow! Reading your review truly made our day! 🤩 We can’t thank you enough for taking the time to share such thoughtful and detailed feedback about your experience with Growave. It’s incredibly rewarding to hear that our Rewards, Reviews, Wishlist, POS integration, and Instagram widget have not only met but exceeded your expectations! Knowing that you’ve been with us for over three years and find the system seamless and low-maintenance is the best compliment we could ask for. A huge thank you as well for your kind words about our support team! We’re thrilled to know that your migration experience was smooth and that you felt truly valued—because you absolutely are! 💙 If there’s ever anything else we can do to support your success, don’t hesitate to reach out. We’re excited to continue being part of your journey! Wishing SnackFirst even more success ahead! 🚀 Best regards, Growave Support Team

The support of the Team is excellent. We are very happy to working with that kind of professional team! Also the app has a lot of functions. I can really recommend this app. Works well! Thank you. Hi Hatje Cantz team, Thank you so much for your kind words! We're thrilled to hear that you’re happy with our support and the functionality of the app. It’s a pleasure working with you, and we truly appreciate your recommendation. If you ever need anything, don't hesitate to reach out. Thank you again! 💗 Kind regards, Growave Support Team

UPDATE: The Growave Team has been amazing to help rectify this and assist with all setup. They've gone above and beyond to rebuild goodwill and create smooth systems going forward. So appreciated! _____________ First of all, the app itself seems great. We haven't launched it yet and are still setting up our program. However, this app does not have a "setup" mode. There is a big banner on multiple pages that says, "Action required - Growave is not activated." One would interpret this to mean that it's safe to set the app up and play with settings to see what works best for our shop. Nope. Everything is live immediately. Growave emailed several customers that they earned points in a rewards system we haven't launched, and it requested reviews from people without permission, too. We're not even sure we want to use the reviews feature. I was mortified and had to have Growave customer service send me .csv files of those contacted (because I couldn't even find WHO got emails). It was pure luck I discovered people had been contacted at all. This is an embarrassingly huge flaw. I tested other apps before testing Growave, and those apps didn't reach out to customers without giving me a head's up, notification, or some sort of permission wall. If there are settings in the backend that trigger communications, those need to be CLEARLY labeled. Because if "Growave isn't activated" doesn't actually mean "Growave isn't activated," then there is literally no way to know the customer-facing implications of simply creating a reward system framework. Hello, Pintuck & Purl team, Thank you so much for your updated review and kind words! 😊 We’re truly grateful for the opportunity to support you and ensure everything runs smoothly. It’s been a pleasure working with you, and we’re thrilled to hear that you’re satisfied with the setup and our assistance. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help! Best regards, Binazir Head of Customer Support Team Growave

Very flexible app with absolutely excellent customer service. Hi SNOAP team, Thank you so much for your amazing feedback! 😊 We’re thrilled to hear that you find Growave flexible and that our customer service meets your expectations. Your support truly means a lot to us! If you ever have any questions or suggestions, please don’t hesitate to reach out - we’re always happy to help! ✨ Best regards, The Growave Team

The Bookish Shop

2025-02-19

The Customer Service Team is extremely helpful, fast, and kind! Dear team at the Bookish Shop, Thank you so much for your kind words! We truly appreciate your feedback and are happy to hear that our Customer Service Team was able to assist you quickly and with care. 🙌 Providing outstanding service is our top priority, and it’s wonderful to know that we met your expectations. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help! Wishing you continued success! 🌟💙 Kind regards, Growave Support Team

Very responsive, great customer service! Thanks Growave team. Hello DIA AND CO team, Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service. If you ever need anything, we're always here to help! 🚀💙 Best regards, Janat ​Growave Support Team

I've been using the app for about 2 years now and my customers love th loyalty and referral program : transparent and easy to use. I also use the review feature and I've been able to collect a lot of them easily. I would definitely recommend Growave as your go to loyalty app Hello Delphine and Géopélie team! Thank you for your 5-star review! We truly appreciate receiving such feedback from your shop and hope our collaboration will be long-lasting and productive! Please let us know if you need our assistance. We are always here to assist you. Kind regards, Yzat Growave support team

Ambient Lounge

2025-02-14

Really proffesional team behind the app. Functionality is awesome, updates are constant, guys are keeping up with the trends. I sincerely recommend this app to everyone who want to take their stores to the next level. That's easy with this app. Hi Ambient Lounge team, Thank you so much for your kind words and for sharing your experience! ✨ We're thrilled to hear that you’re enjoying the app’s functionality and continuous updates. Our team is dedicated to staying ahead of industry trends to ensure you always have the best tools to grow your store. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any assistance or have suggestions, we’re always here to help! Wishing you continued success! 🙌 Kind regards, Growave Support Team

Been with Growave for a while, over a year now. Everything has been good. Email yesterday stating new 2.0 Dashboard rollout on 3/15 and I will lose access to my dashboard, and my current plan is no longer offered, the $9 sub is now a $49 monthly sub. As a small business owner I can't eat that monthly price increase for essentially the same product. I used the Loyalty/Rewards and Reviews portion and once I got it all ironed out it seemed to work good. and my customers liked it. Not anymore! I give 3 stars cause the tech worked, it was reliable, but the end results of no options to continue for small business I leave 3 Stars. Good luck! Dear team at Bedlam Beard Company, Thank you for sharing your feedback and for being a valued Growave user. We truly appreciate your support and understand that the recent changes can be challenging. We sincerely apologize for any inconvenience this has caused and want you to know that your experience matters to us. Our goal with Growave 2.0 is to deliver an enhanced experience with improved functionality and overall app performance. However, we recognize that every business has unique needs and budgets, and we are committed to finding solutions that work for you. Your success is important to us, and we deeply value our relationship with you✨. We have reached out to you directly to address your concerns and would love to explore possible solutions together. Our team is here to support you and find a way to continue our cooperation in a way that aligns with your business goals. Please don’t hesitate to connect with us—we’re committed to helping you through this transition😊. Thank you again for your honest feedback and for giving us the opportunity to improve. We look forward to hearing from you🙏🏻. Best regards, Begi from the Growave Support Team.

Growave: Loyalty & Wishlist has been a fantastic addition to our store! We use only the wishlist feature, and it works flawlessly, providing a smooth and user-friendly experience for our customers. What truly stands out is their support team—always quick to respond and genuinely helpful. Even though we’re using just one feature, we feel valued as a customer, and that speaks volumes about their service. Highly recommend! Dear ROSES AND LACE team, Thank you so much for taking the time to share your experience with Growave! 🌟 We're thrilled to hear that our wishlist feature is delivering a seamless experience for your customers and that our support team consistently meets your expectations. Our team is committed to offering top-notch support and ensuring all your questions are addressed.🎉 If you ever need assistance, please feel free to contact us – we're always here to help you!😊 ​ Warm regards, Syrgak

I’ve been using Growave for a while now, and I couldn’t be more impressed. It's packed with features that help boost engagement and sales. But what really stands out is their customer service. Every time I've needed support, the team has been super responsive, friendly, and genuinely helpful. They go above and beyond to make sure everything runs smoothly. Highly recommend Growave to anyone looking to elevate their e-commerce experience! Hi, team at Parnell Baby Boutique, Thank you so much for your amazing feedback. It truly means the world to us to hear that you’re enjoying Growave and that our team has been able to support you effectively. We’re always striving to provide the best experience, so knowing that our features and customer service have made a difference for you is incredibly rewarding. We’re grateful to have you as part of the Growave family! If you ever need anything, don’t hesitate to reach out—we’re always here to help. Thanks again for your support and for recommending us! 😊 Best regards, The Growave Team

Running a business is hard work and we need an app that will deliver - both in terms of functionality and with a support team. We have found both in Growave. They are not the cheapest on the market but we have learned that you get what you pay for so we do not mind the cost of support when we need it in an app that works great and can help to generate more sales. If you are on the fence about this app, just sign up - you won't be disappointed. Hi team at Extraordinary Symbols, Wow! Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your trust in Growave and are thrilled to hear that our app and support team are meeting your expectations🙌 Running a business is no small task, and we're honored to be a part of your journey. If you ever need anything, we’re always here to help! Wishing you continued success! 🚀 ​Best regards, Yzat Customer support team

The customer service is more than wonderful and the services provided by the company contribute effectively to the prosperity of my brand. I highly recommend it. Hello team at Zeido Clothing! Thank you for your wonderful review! 🌟 We're delighted to hear that you've had such a positive experience with our customer service and that our solutions are contributing to your brand’s success. Your recommendation means the world to us! If you ever need any assistance, we're always here to help! Wishing you continued success and prosperity! 🚀✨ Best regards, Anna Customer Support Team

Growave support is incredibly responsive and helpful. The app itself is wonderful and I love that I can offer my customers rewards and wishlist capabilities on a small store budget Hello, team at Persephone's Hearth, We truly appreciate your kind words and your support! 😍 It’s always a pleasure to help, and we’re so glad Growave is bringing value to your store. If you ever need anything, don’t hesitate to reach out—we’re always here for you💫 Kind regards, Janat Customer Support Team

Great app. Great tech support. They stayed on the chat with me over an hour and helped me with some back-end issues I could not figure out on my own. Thanks again. For the help. Hey, the team at Sonnier Beauty Supply! Wow, thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience. It’s great to hear that our team could assist you with your back-end issues and provide the support you need. We’re always here to help, so if you ever have any more questions or need further assistance, don’t hesitate to reach out. Thanks again for your kind words—it means a lot to us! Wishing you all the best, The Customer Support Team

Super professional!!!! Dear Slogan Market team, Thank you so much for your wonderful feedback! 🌟 We're delighted to know that you're happy with our service. Our team is committed to offering top-notch support and making sure all your questions are addressed 🙏 If you ever need any assistance, feel free to contact us—we're always here for you! 😊 Warm regards, Syrgak Customer Support Team

Growave's customer service is enough to make the app worth it without all of the awesome features of the app itself. They truly care about their clients which is invaluable. I'm looking forward to watching it all in action! Dear Twilight Kisses Team & Ryana, Your kind words have truly brightened our day! 🌟 Knowing that our customer service has made such a meaningful impact means the world to us. We strive to not only provide great features but also to build genuine connections with our amazing clients—like you! We’re so excited for you to experience Growave in full swing and can’t wait to see your journey unfold. If you ever need anything, we’re always here, ready to assist with the same dedication and care. Wishing you endless success and happiness! With gratitude, Ayana Growave Team 💜

J'utilise Growave depuis plus de 3 ans et l'application est vraiment facile d'utilisation pour moi et les utilisateurs. Ça permet d'offrir un programme de fidélisation de qualité. Le service à la clientèle est également très efficace en cas de problème. Hello La Pioche - Boutique de jeux team, Thank you so much for your kind words! We're delighted to hear that you had a great experience with our technical support. 🤩 Providing prompt and efficient service is our priority, so knowing that we met your expectations truly means a lot. We’ll make sure to share your appreciation with Yzat and the rest of the team—it’s always rewarding to know we’ve made a positive impact on your experience. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out. We're always here for you! Thanks again for being a valued part of the Growave community. We’re excited to continue supporting your success! 🌟 Kind regards, Growave Support team

Great app w/ great support. Would absolutely recommend! Hello, team at Inner Mountain Outfitters, Thank you so much for your 5-star review! ⭐️ We truly appreciate your support and are delighted to hear that our app is helping you to improve your shop. Your feedback means a lot to us and motivates us to keep improving. We strive to provide the best experience possible, and it’s great to know we’re meeting your expectations! If you ever have any questions or suggestions, feel free to reach out. We’re always happy to help! Thanks again for being a valued user! 😊 Kind regards, Growave Support team

A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee. Whenever I've needed support of migration support, it's been quick and carried out well. Can't fault the app or the team! Dear team at Sole Mate, Thank you so much for the amazing review! We're glad to hear that our app and support team have been such a positive part of your journey since day one. It's great to know the integration with your Shopify POS system has been seamless. We truly appreciate your kind words about our support, we're always here to help! Thanks again for choosing us, and we look forward to continuing to support your business. 🩷 Kindest regards, Janat Customer Support Team

Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses. Dear team at Be Queen. Clothing, Thank you so much for your kind words and for taking the time to share your experience with Growave! 🙌 We are happy to hear that you find our platform easy to use and that our customer service has met your expectations. Providing timely and efficient support is one of our top priorities. Your feedback truly means a lot to us, and we’re grateful for the opportunity to support your business. If you ever have any questions or need further assistance, please don’t hesitate to reach out—we’re always happy to help! Wishing you continued success, and thank you for being a valued Growave user! 💙 Warmest regards, Customer Support Team

英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています！ Hello Team at 15/e Organic, Thank you so much for your kind review! 🩷 We’re thrilled to hear that our support team has been quick and helpful in addressing your inquiries. We truly understand the importance of smooth communication, and we’re committed to improving the experience so you can reach out in any language you prefer. Your feedback is incredibly valuable to us, and we’re always here to assist with anything you need. Please don’t hesitate to reach out if there’s anything else we can help with. Warm regards, The Growave Support Team こんにちは、15/e Organic チームの皆様、 素晴らしいレビューをいただき、ありがとうございます！🩷 サポートチームが迅速で役立つ対応をしているとのお言葉をいただき、大変嬉しく思います。円滑なコミュニケーションの重要性を理解しており、今後はご希望の言語でより簡単にご連絡いただけるよう改善してまいります。いただいたフィードバックは非常に貴重であり、今後とも何かお手伝いできることがあれば、どうぞご遠慮なくお知らせください。 他にお力になれることがあれば、いつでもご連絡ください！ よろしくお願いいたします、 Growave サポートチーム

App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic. Dear Blind Cat Chocolate Team, Thank you so much for your kind words!🙏Our team works hard to ensure that all inquiries are handled promptly and effectively, and your feedback truly motivates us to keep improving. ❤️ We’re also thrilled to hear that our app has positively impacted your marketing efforts. It’s always rewarding to know that our tools are making a difference for our customers.😊 If you require any further assistance, please do not hesitate to contact us. We are here to assist you! Warm regards, Syrgak Customer Support Team