Reviews for Growave: Loyalty & Wishlist +

A very good and useful app, with simple but very efficient feature that help to get great results out of box. And their 24/7 support is just true and awesome, they answer you even after a year with them. Wish them to continue like this and to keep taking care of their customers in such good way.

Very helpful team and super excellent customer service. thank you Growave. Appreciate your help to clear my questions.

Update: Growave destroyed our code: We deinstalled the App and were wondering, why still all checkboxes regarding data security / newsletter-subscription / etc were not working. After a long search and the help by the Shopify support it came up that Growave totally destroyed our code. This lasts even the deinstallation. E.g. somebody creates an account and is not clicking the checkbox for a subscription he gets pushed into all marketing lists anyway. They know the problem and are not a clue into solving this. We no have to figure out how to handle the situation because this is agains EU law (and worst customer experiance). Thanks for nothing, Growave, thanks for not helping even after I described the issue several times. Never again. Please do not use this app if you like your Homepage. Wir haben furchtbare Erfahrung mit dieser App gemacht: 1. Nach einem Update gingen alle Email-Templates unbemerkt flöten und Kunden bekamen die default-Emails. Z.B. ab einem bestimmten Level hatten wir hinterlegt, dass individuelle Gutscheine mitgeschickt werden, diese waren dann natürlich auch weg. 2. Tiers: Wir haben über Tage ein Tier-Modell aufgestellt. Je höher man kommt, desto mehr Benefits, so kenn man es. Aber leider wurden plötzlich keinerlei Rabatte mehr angewandt. Vom Silber, über Gold, bis zum Platin Kunden, niemand bekam mehr Benefits. Im Kundenfenster wurden zwar generierte Codes angezeigt, aber das haben original 0 von 110 Kund*innen gesehen. Diverse Kunden sind wütend abgesprungen und teilten dies auf SoMe. Das ganze Tier-Modell funktioniert nicht, wenn man mehr als einen Benefit hat (dann braucht man aber kein Tier-Modell). 3. Datenschutz: Ohne Einverständnis der Kunden werden Kundenkonten angelegt. Wir haben uns gewundert, warum wir keine Kunden ohne Bonus-Club Mitgliedschaft mehr fanden und machten den Test: Aus jeder Bestellung wird ein Loyalty Konto angelegt, ohne dass der Kunde es mitbekommt geschweigedenn akzeptiert. Das ist ein Fall für den Datenschutz. Vom Support kamen zwar Antworten, aber keinerlei Hilfe. Ich bat um einen Anruf, weil es brennt. Der frühste Termin nach dem Wochenende. Dann brauchen wir ihn auch nicht mehr. Fazit: Eine furchtbare Erfahrung, die uns Bestandskunden verärgerte, Tage der Einrichtung sind futsch, Der Launchday wurde gecrashed und nun sind wir dabei Kunde für Kunde zu prüfen und ihm manuell Rabatte (die ihm im Rahmen des Programms zugestanden hätten) zu überweisen.

I use this app for the Wishlist feature and the team was very speedy in fixing all the issues and adding branding colors, so far we are very pleased with their work! Thank you.

Master of none, unfortunately. Also steps on other review apps if you're not using their review functionality - continually hides your review page!

Great Apps and great customer service. Support team is amazing. Quick to respond and always nice and helpful.

I ended up moving over to Growave so I could have all my reviews, points and Wishlist in 1 place (best features for the price by far!). I'm not very tech savvy so I had asked with help to import all my info over from my old apps. I have a hard time figuring out the CSV files that I needed to give to them but I was able to get that done. I would say that I wish with giving access to do edits they woulda been able to grab that needed info and import as it was hard for me to wrap my head around. But its defiantly not a deal breaker just was stressful to try and make sure I had everything they needed and of course I didn't lol. But the team was really easy to communicate with! They where really helpful with answering all my questions. They where able to import all the needed info and now I have everything ready to rock! they where even able to give me a review page to showcase all my reviews and also, to be able to see my product and site reviews in 1 place. I also like they where able to edit the page to let me give my customers a blurb as to why reviews are so important. All in all my experience with them is top notch and the customer service is amazing! I do appreciate the fat that they taught me how to get the CSV files but hopefully I wont need to do that anymore lol. Thank you for all the help and support!

I love this app and its outstanding support team; they are accommodating and quickly respond to any query or issue you have while installing the app in your theme. My shop only uses the wishlist and reviews/ questions features, and these help my shop convert better. Thank you so much for creating such a great app.

Very sleek-looking compared to other review and wishlist apps. Great customer support even while on basic. Thanks to Tina and Alex for the quick revert with requests to modify theme! They even reached out first when they noticed I changed theme, and needed help with re-integration.

Amazing App easy to configure and a 24/7 active support There is a person named Alex for support he helped me a lot. Thank you Alex

Currently only use the wishlist feature, but it's good! Support is fast to respond and helped fixing my issue.

Are these a bunch of fake reviews or has something really changed with Growave that has caused it to be broken? We've tried installing growave for our site DeliciousDoor, and have had a series of 20+ emails with their support team because there have been at least 10 MAJOR bugs in their tool that prevent refer-a-friend from working, coupons not being created correctly, Q&A not working correctly. I'm shocked that there are so many positive reviews on here! Super frustrating at this point as we've had bug requests in for ~2 weeks that are still open. Do yourself a favor and find an alternate app that works!

leathercircle

2022-07-31

Australia

We use this app for reviews, wishlist, instagram and social login. It looks great and does not slow down our website. But the most important thing we want to mention is the support from Alex and Tina when we ran into some trouble. They responded within 10 minutes and had everything fixed almost immediately. Amazing job. Thank you again guys.

It has been amazing using this app and the customer service team is beyond exceptional. I have been mostly dealing with Alex and he has been helping us with timely solutions.

Working with Growave has been a great easy experience. The app was very easy to get integrated, lots of features you can include (or exclude) ie. Reviews, Loyalty, Social Log Ins, the list goes on... And Alex, our customer support manager has been top notch. Quick responses & very happy to help. Would highly recommend!

Very helpful and competent customer service, great solving solutions for our issues, I want to thank Alex in particular for the time that he dedicated to us

I use this app to add a reward system for my clients! Super easy-going app, great features that can be adapted to your needs and incredibly helpful and hands-on team! Thanks so much, guys, you rock!

A great, easy to use App that combines several key functions into one, and looks great on my store. And something that delightfully surprised me, was after I migrated to a new theme, Tina contacted me and offered to set up the components I used on the new storefront! For free no less! Tina's work was flawless, exactly how I wanted it, and super fast! Thank you Tina! and thank you Growave for a great product!

I really like how easy it is to set up, and my customers love being rewarded for their purchases! Customer service is always fantastic and efficient. Thank you Alex and team for all of your hard work!

Excellent service, rapide et professionnel. Je trouve l'interface difficile à travailler, mais je ne suis pas experte. L'application fonctionne très bien sur le site web. Je recommande sans hésitation.

Tina was super helpful and was able to resolve my issue very quickly with no hassle at all. Thank you!

Moved to Growave after being with Stamped for years but got fed up with increasing prices and decreasing levels of support. Growave has more functionality, is heaps cheaper and the service is excellent (thanks, Alex!). Still getting everything set up but am very impressed with both the reviews and the rewards (and the wishlist app is a bonus!). Thanks guys!

I would like to wish the team further growth and success. I would be very happy if they provided advanced customization services for the app. This would greatly facilitate the integration of the app in big projects. The best support, always quickly respond and help with resolving issues. Highly recommend

I have had a few issues in this app however Alex (Customer Support Manager) has been super quicker fix them and he is very kind. I need a little more time running the app in order to recommending 100%.

I found one issue with the setting that is not suitable for my Korean customers. When I asked them if they could fix it, I did not expect they could or would really do it. But in a few days, they fixed the issue for me. Perfect customer service.