Reviews for Growave: Loyalty & Wishlist +

The customer support service is fantastic! The turnaround time to fix my issues is usually in 1 - 2 days. And Growave is the best loyalty program app I have came across so far.

I have upgraded my new theme. Growave supported very fast. This will enhance my customer experiences.

This app has many features in one and thus also saves us some money. In addition, the customer service is also very good and fast

Great app and great support! It would be great if plans that costs a bit less have more integrations, such as email marketing and others.

Growave has been brilliant for my business. My customers are really enjoying being able to earn points and rewards. The customer service is fantastic too and so very helpful!! Highly recommend.

A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.

Great app with great and quick support. Asked them to modify something to make it different and it was done within a few minutes during the free trial.

The app covers several needs of my store. The functionality is good and the support team is even better. Any question or concern was handled promptly. Five stars

I use this app for my wishlist and am so happy. whenever I update or change my theme, growave is always ready to update me. I never have to ask first; they always know when and where the right places to put their extensions are.

Very good customer service and nice features! We enjoy using the different features and the team is very kind. We've had a lot of contact with Tina from customer service, and she is very sweet and fast whenever we have any questions!

Jean-Pierre Weill

2022-10-11

Israel

i don't have much to say on the app itself yet, but the customer service has so far been good. When i have had an issue they are responsive and fix it.

Very great, helpful and fast response customer service!!! Also, this APP works very well with our site. Definitely recommend for everyone who is looking for APPs with similar function

Very great, helpfull and fast response customer service!!! Also a very usefull apps, A must have apps !!!

Growave is not as intuitive as we'd like it to be, but the support team has been excellent. Kudos to Tina and Alex for the speedy responses to our requests.

Love the app. The support team is great and very helpful. So far the app is great. Always got help from Alex. Really nice experience.

It's cheaper. I was using Okendo and Smile. So, that's a plus. But beware. The Klaviyo integration is HTML - you can not use Klaviyo's build and drop facility. You need to know HTML to build them. Also, Growave is a bit clunky. When you pay for apps like Okendo and Smile you are actually getting pretty good products - and that's why they cost so much. So... if you can get used to the very limited functionality available with Growave and you want to brush up on your coding and HTML skills (haha, doesn't everybody?), then Growave is for you. I'm giving it 3 stars because it's cheaper which is nice. But, I really do miss how easy it was with Okendo & Smile!

Update 28-09-2022: The "Inclusive tag" functionality within the Rewards program setting "ways to spend" does not work. When a user attempts to save tags "inclusive tags" in a custom discount option, the user receives a "Something with wrong" error message - and the settings do not save. This means you cannot separate ways to redeem rewards between program tiers like GOLD | SILVER | BRONZE - all customers will see all ways to redeem options regardless of their tier. This is a persistent bug that has been ongoing for over 3+ months now and is still unresolved. Whilst support is very accommodating and fast to respond to requests for updates on this bug it does not remove the fact that the bug is critical to the core functionality required to administer rewards tiers "ways to spend". I'm hoping for an expedited solution to this issue or else we will have to move to another platform because Growave does not work the way it is supposed to regarding the Rewards program functionality. I'm not sure how other merchants are not having issues with this bug. I'd love to know a workaround if one exists. Initial review 23-05-2022: Growave is a great solution to consolidate multiple apps into one cost basis. We have migrated from for other solutions into Growave which saves us operational time and reduces our costs. We have had a few minor support requests to help get us up and running and the Support team has been great - thank you Alex and Tina. We recommend to you Growave for your reviews, rewards and wishlist functions for your Shopify store.

Love the app. The support team is great. They are always ready to help and they reply very fast. Just perfect! I recommend this app.

Truly outstanding app with amazing features. I had one other product review before for a similar price but it didn't even offer half as much of the features that Growave offers for the same price. Customer support is always just a fingertip away and super helpful. Very happy with the app!

Love the concept of everything in one app, Great functionality of all the apps in there. The best thing is that he support is really fast in responding and resolving the issues. I required a lot help configuring and these guys were always available which made the job quickly done. I would definitely recommend Growave!

Bcp de fonctionnalités, nous ne les utilisons pas tous. Le gros + : le SAV est très réactif et très arrangeant, ils nous ont bcp aider pour le set up et les correctifs de bugs. merci !

I have been using Growave for over a year now. The customer service is incredible. Even after changing my theme, Tina reached out to me (before I had even tested the site properly) to check if I needed help implementing Growave back into the new active theme. It was all done so quickly. It's nice to be working with developers who really care about keeping my business going. Thank you!

So far the app is great. The customer support staff is very helpful as well. The BIGGEST thing I was looking for in a reward app is the ability to send redeemable gift card codes. An app I use conflicts with coupon usage, so gift cards are basically the go to for me and I had a ton of issues with that until now.

Baby Bus

2022-09-21

Denmark

Just got help from Tina. Really nice experience from a Pro!. She fixed my problem in just a few minuts - which had nothing to do with the excellent software but my lack of knowledge. Thank you for your patience.

Very happy with Growave. It does not matter what I throw at them, they are always willing to try and solve the problems I have. Tina and Alex are really helpful in every situation, always nice and understanding no matter the problem. Thank you for this app.