Reviews for Growave: Loyalty & Wishlist +

Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company

Perfect customer support, always fast responses. Tina & Alex have giving us so much support, really appreciate it, many thanks to them!

We were searching for a long time to find a suitable app for our loyalty program and found it in Growave. Great team that is always ready to implement custom options for you and tweak the app to your liking. Great product and we definitely recommend using it!

Kul og Koks

2022-09-09

Denmark

Always fast responses, unless you text them in the middle of the night. Very good customer support - Alex especially is very helpful!

Wow, amazing app and perfect customer support! They helped me to implement from A to Z and made sure everything is smooth (Thanks Alex!). The app itself is very intuitive and makes your store looks better, more reliable, and more profitable. Recommended.

Impresionante el Equipo, en mi caso Alex, me ha solucionado todos los temas, y puedo decir que ahora tengo la app perfectamente implementada en mi web. Muy recomendable porque además son 4 pps en 1, con el ahorro de tiempo y dinero que esto supone. GRACIAS!!!!!

Rythmatix

2022-08-30

United States

I found the backend of this app kind of clunky/unintuitive but the support has been stellar. Alex didn't give up on me even with a ton of back and forth. Thank you!

while our initial experience with the app was great. the entire app is being updated at the same time and we are now left with very few features to actually work with and aren't able to view any analytics.

This app USED to be sooo good... and then they "updated". The integrations are so complicated to use now. You can no longer tag similar products for reviews, just honestly, find another app. These guys messed up big time in their "update".

If you want to use Klaviyo with this app - STAY AWAY! The integration used to be good, but since they redesigned the app, the integration is brutal. The timing dosen't trigger emails through klaviyo. I've been trying to deal with their customer service in Kyrgyzstan for 6 days and I keep getting this message "Please let me clarify this moment with the developers and get back to you!" The first line doesn't have answers for anything. $99.99 a month for a brutal app - STAY AWAY

Very disappointing since the update. I am usually very happy with Growave but the Instagram feature stopped working for over a month now. I reported the issue immediately and no one is able to help. I used to display our influencers Instagram pictures with a specific hashtag and tag the products. Now this does not work and I can only display and tag pictures posted on our IG account (not pictures from a specific hashtag). I would change my review as soon as this issue is fixed.

Great set of features. Some of the admin pages need work as it can be hard to make some changes after you have launched but the team is always more than happy to help and is very friendly

The app is great and the staffs Tina and Alex are very helpful. We've gotten some setting issues at the beginning, but all solved by their kindly supports.

The Growave app is a very powerful all-in-one app that encompasses many features that are useful for e-commerce stores. The app is fairly easy to configure and it's UI / UX is simple and intuitive. The greatest part of the app is the translation function which allows for any and all translation of every single word within the app. My store's local demographic isn't English so having this function is extremely helpful versus smile.io is extremely very limited in language support.

I've been using growave for about a month now and I absolutely love using it! My favorite features include the product reviews customers can leave and the shoppable instagram feed. It makes my online boutique look LEGIT. Tina & Alex on the support team were very helpful. They were able to help me in a polite and timely manner. 10/10 would recommend this app

BestSwimwear

2022-08-17

United States

One of our favorite apps. The customer service is A++++. Always responsive and helpful. I would give more stars if I could.

BKIND

2022-08-16

Canada

Great app and great customer service! Tina and Alex are always there to help Very user-friendly app!

8/13/2022: Almost 2 weeks ago, the app stopped rewarding my customers for reviews. Growave seems to be at a loss of how to fix. Rewarding points for a review is a huge part of the app - and it's not working. Looking for an alternative. This app is nailing it on every level. Installation was simple and straight forward. What tweaking I needed, that wasn't available in the large options of settings already, was promptly attended to by the Growave support staff. As a small business owner selling rather niche home decor products, I was hesitant to spend this kind of money on an App. It is my opinion, a lot of apps are just too overpriced for the small business owner. I understand that developers deserved to get paid for their work, but some pricing structures are just impossible to meet for a small owner to handle. After giving this app a trial for about 2 weeks now, I can honestly say I believe it will be worth the money. While I've only had a few people leave reviews under the Growave app, more and more are using my new Loyalty Program and Wishlist. The interface is extremely professional looking, and works great from computer, iPad Shopify and Android Phone Shopify apps. The various apps within this app are each individually customizable, with very detailed settings available within each app. That said, all very easy to use. I can't stress enough how responsive and supportive the support staff has been. Tursunai has been great. Any tweaks I've needed to my theme to accommodate the app they have made while I was sleeping - since their on the other side of planet from me. :) They've been very patient with my requests but very responsive, supportive, and accommodating! I do wish some of the settings explanations were a bit easier to understand. For example, in the Wishlist Reminder Email settings, one setting is "We send this email only one-time within to the same user." I don't understand the adjective "same" in this reference. Same as what? I do understand this is due to different cultures and possible language differences. :) Second, and not that important, I wish the floating rewards tab was dismissable, yet accessible via a click of something or a menu - at least on mobile devices. Too many floating things can seem intrusive and distracting on smaller screens. Along with that, would be nice to have ability to shorten rewards name for mobile screens. For example, "Painted Heirloom Rewards" for Computer and iPad, and just "Rewards" if viewed on Mobile. That said, wish had option in settings to show or not show notifications pop-up on mobile vs. tablet vs. desktop computer. Finally, I hope to see more options in general to changes settings of various apps behaviors, colors for everything, etc. But, bottom line is, this is a great app at a fair price. Period. I can't say I would stick with it if it ever increases in cost, as I currently don't use 2 of the 7 functions, and not sure I ever will (Comments and Questions), as I'm trying to keep it clean. Also, I don't bring in a lot of money. I'm hoping that's where this app will help - obviously. I say if you're on the fence, give the trial a go for 30 days. See how your customers respond and how Growave helps to support your setup, and make your decision from there. For me, this 7-in-1 app is pretty much what I've been looking for, and the support staff, especially Tursunai, has been absolutely wonderful and top-notch! I can't say enough good things about the support from Growave! Vonda @ The Painted Heirloom

Great support, avalable, fast and knowlegible. They were even proactive to make sure everything was working after I changed my theme. App works great, nice to have several features all role into one. Thanks Tina!!!!

Incredible app with awsome support, they are always available, fast and professional. So far the best I've dealt with.

I appreciate the Growave team's response as we have worked through problems to reach solutions and get everything operating as we need. When everything is in proper working order, it does exactly what we need for our complex system. I am grateful to the Growave team for being available and helpful, and for bringing so many features that my customers and I use constantly. We will continue to utilize this service as the backbone of our business.

Great app with a great price and very good support. I've used other similar apps which are extremely costly in comparison.

The app is awesome and full of great features and the support is stellar. They do care about their client and go above and beyond to solve any issue or concern one might have very promptly. Thank you, Tina, for all your support!

Great app and customer service! We use it for both reviews and loyalty program. Support is fast and helpful.

Incredible app and customer support! we've been testing many apps but nothing comes close to the high bar of the growave team. The speed of iterations on product is incredible and we're getting good ROI using the apps. A+++