Reviews for Google & YouTube

I'm very disappointed with this app. :( It's approved a small amount of products which is fine but there is absolutely no activity for reports. It's as if it's showing the app is installed but there's some sort of disconnect somewhere between Shopify and Google. :( I've removed this app because it's useless.

Stupidly I deleted the old version of Google Shopping -- which WAS WORKING -- and installed this new version. This new version connects to my Google account, but then thinks that it doesn't have authorization (which it does) so it doesn't allow the account to be configured -- even though it's pulled the info. Google Shopping / Shopify -- please fix your apps so they are working. It's holiday shopping season. It's bad time of year to mess up a shopping application that was working.

I would give this 0 if possible. The old app was a little slow and you would occasionally get a server error but it worked! This doesn't. We have over 50,000 products in our store and so cannot even use this! Please sort this out Shopify!

Did exactly what it was supposed to. Not sure why so many negative reviews, but perhaps if you've already set up google shopping before installing this app that it might conflict?

As others have said... absolutel crap. Old app you could only upload certain collections or keep products from uploading by not putting a UPC on the product. New app? Nope uploads everything. Went from 400 products in my feed to all 1700 products we sell. Anyway to opt out of some of these products? Nope. Seriouesly shopify why push crap on your customers

Do not use this! All of my previously approved products suddenly got deleted and I had to start the approval process all over again which is stuck and still shows pending after over a week. Support will tell you it’s Googles fault and they will follow up but really doesn’t provide any assistance. Since Shopify has made this change from channel to app it has completely ruined a lot of people’s feeds yet they won’t even issue a statement apologizing for such a glitchy app to be rolled out in the first place. Between this and the crappy Facebook Marketplace beta I’m about to take my business elsewhere.

Doesn't work. App gets caught in a loop. Won't let me connect to store. Doesn't work on mobile app either

Seriously pathetic. I never thought of that this app will work like a giant. I have removed the unsupported version of this app and install the updated one. From last 2 days it was working fine and suddenly today when I clicked on the Google Shopping App, it started and searching for redirection to another URL and bouncing back to the previous URL. Money is getting exhausted as I am running PLA ads and all the products have been connected to this app. Seriously, I will give -1 for this if it would be possible.

ShopSK

2018-10-22

United States

Products are not syncing correctly with Shopify products. I have to update both lists. When I update products on google shop products it won't save.

I honestly don't know why there are all of these negative reviews. Although it takes it some time to get going (products approved, etc.), in about a week we were up and running fine and getting business from it. It works great for us.

Not syncing with shopify and not user friendly, lots of errors, i would though Shopify and Google can work it together to make it easier for the users

Google sales app not finding my merchant id, terrible app. I need to find better one but all costing per month, so terrible.

This app is useless! We have a set amount of $2/day through our Etsy shop and we have more views, impressions etc then this. I'm talking anything above 0! We tried changing our shopping campaign multiple times with different daily amounts to spend and have not gotten above 0 EVERYTHING in stats other than when we changed it to $7/day where we had 1 impression, RIDICULOUS! Our adwords that spends $2/daily does way better than this. Don't waste your time.

Little Bearnie

2018-10-20

Singapore

worse app ever.. everything also cannot.. syncing also problem, and need to do so many amendment.. CPC is high too.. not worth it all

This app has just helped me score a £11.87 CPC on a product whose retail price is £11.95.. what an absolute winner. Made the mistake of thinking Shopify would set up defaults based on good PPC practice and then let me alter them as I learned. But no they've setup FIXED defaults based on... oh I don't no the seasons of the moon perhaps.. Due to the massive backlog at Google (seasonal perhaps.... so a great time of year to drop this app...) I've literally waited 2 weeks to find that from the looks of things I would have been better setting a small camp fire and dishing £10 notes into it. Though in that time I was glad to find that a good handful of categories need a Color tag and while Shopify customer service were helpful enough in their advice to set up individual variants and to change the spelling of the variant to "color"... do I really want to confuse my local UK customers into thinking we are USA based and not local ... no... no I really don't But I'm glad your Dev's took the decision to feed in such a way that all functionality is locked at the Google Adwords end, so I can't even seperately set "color" there either. The fact that the Ui for the app can't even draw the right page... (clicking the forward arrow doesn't mean I want to bounce back to the first page the minute I start to scroll.) is just beyond excuse. There's so many good things about Shopify... but there are so many shockingly amateur things as well.. This falls firmly into the second camp.

This app is 100% unreliable, very different from the previous one, the shipping rate it synchs "automatically" with google merchant are totally random. DO NOT INSTALL IT IF YOU WANT TO WORK ON ADWORDS! It is not possible to go back to the previous one. The shipping it automatically set are wrong, there is no way to edit it manually the result is my customers see a 7,89€ shipping rate on Google shopping instead of the 4,89€. I am furious with Shopify for forcing me to update this app and I believe that after the very poor support I had in this 2 weeks they deserve to be considered a not reliable partner for a serious online business. After two year of stupid limitation I am finally changing platform!

So far so good. We needed to integrate with google shopping and this app has done exactly that, what we were looking for.

complete rubbish, no way to alter any descriptions or anything, most of products suspended, spoke to google and they said need to alter things to make them show but cant alter anything, also my original feed has disappeared in my merchant account, complete mess

This app is dreadful!! I moved to this from a paid app and it simply does not work. There are so many issues with it. It doesn't work with custom products correctly, puts items out of stock randomly when they are not, doesn't allow you to batch update products. PROBABLY THE WORST APP N THE SHOPIFY APP STORE!!! AVOID!

If I could 0 star I would. With stores over 50,000, the app will basically say its not going to happy. Atleast with the original application, you could select a collection to publish to google merchant, now it wants your entire feed. Support has been shocking on the app, I fear could be a downfall of Shopify

Worst app i used. Disappoint with Shopify .Waste $30 for 1.5$/CPC. Because you can not change bid in adwords. Only smart bid .Very expensive cpc... F u c k

Horrible app. For being a "global" leader, this app and the money you spend is outrageous for NO RETURN!

At first, when I installed it and used it under the Sales Channel it was good. It helped my sales. However, about a week ago, Shopify moved it back to Apps and removed it from Sales Channel. For some reasons, that affected my traffic a lot. Not getting traffic and not getting sales. I logged into my Google Merchant Center and it says "Not performing automatic item updates for availability" so basically some kind of error. I Shopify look into an update. Also, google marks a lot of my products as policy violations, I don't know why? I don't sell anything illegal or dangerous. All stones related. Etsy has the best Google Shopping and the best inside Etsy advertising. Cheap, lower rates and best results. For every $100 sales it cost only about 7%.

The original app worked fine. This one doesn't work at all. The shopping feed will not recognise UK shipping rates and therefore blocks the feed. The result is ads are blocked.

Amazing app for our Google shop, everything is really easy and straight-forward to understand. If you haven't yet, give it a go!