Reviews for Digital Downloads

I love it! After reading a few bad reviews I was hesitant to try this, but it is perfect! So simple and basic to use and works really well on my website!

I have been busy on a number of projects getting product ready to sell on the the digital downloads app only to learn as I am trying to launch that my safari browser is apparently incompatible with it? Well needless to say not switching browsers so for that I give 1 star. I can't judge its performance or functionality. Hopefully they can adjust the browser thing at least.

The downloads are taking really long to process for customers. Digital downloads are not made immediately available for customers. Customers want their downloads immediately, and this makes it hard for them to want to purchase items from the site.

I wanted to use this app for my e-books and audiobooks, but it only works for my e-boks. When the customer has downloeadet the linkk. The file is empty.

It is not bad, but when using this application, my product is processed immediately, which is not good because the customer will receive a processing message. I would like to ask for help to solve this

I thought this app would be perfect for me since it's created by Shopify but it turned out that it's not working at all. I can't download anything and the download button doesn't work. Please fix that asap.

I have started using the app and the digital file that will be downloaded after purchase keeps getting deleted. It seems like it is doing this randomly. I finally had to take the products off line because I had customers telling me they didn't get their download and when I check the file is gone again.

It's good but slow. All my customers say they don't get their link to download until hours later. if the links popped up faster, this app would be amazing!

Only allows you to add one digital product. This app is not for anyone needing to upload several live downloadable products.

I use this app once a week to send my email subscribers a free download. Just simply add the item as a product, then upload the file using the app. Customers can add the item to their cart from your catalog, enter their email address and it pops up as a download as soon as they check out and also sends it to them in an email! Super easy!

The upload is very slow/ It takes 30 minutes to upload winzip file to the website. I have check my network, and its damn fast.

It worked well for over a year, but now it hardly works. My store sells digital tutorials, now customers are complaining that they can't get the file. I am posting this manually but it does so many times. I now need to explain to everyone why they cannot download their files ... I see that many have encountered this problem and it has not been resolved. I used the Shopify store because they promised that I could use digital downloads. now I can't use it ... I found other apps, they are paid and now I have to pay almost 50 dollars a month for this ... I'm very disappointed ...

Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.

This app keeps giving me a "server error". There is no support and no explanation for why it's down!

Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP

Can someone please help me it keep saying server error please help. I’m loosing sales because of this issue this is my third time reaching out for assistance. Again please help thank you very much

This app worked at first and now it's not working at all. It will not let me add any products and it wiped my other digital download product away and you're left with an error message if you try to download the product.

Hi. it's a really nice app. what Maximum upload file size for a single product and all the products?

Great App so far. I have a question though, is it possible that customers are also able to download the file from their accounts-orders page?

I use this app to help me with my digital product. It randomly flips from us currency to foreign currency when I post the link on my fb page or click on generated link shopify provided. It caused me to lose money because my clients thought my site was not a secure site. Talked to shopify they were not any help.

Usually the app is doing what it should. If there was not the big BUT: But I have serious problems getting uploads done. It works only in a maximum of 25% of the cases. Sometime yes, sometimes no. Have to wait for a couple of days and then like a miracle it works... Maybe. Of course this is nothing I would call a fully functional app and it is crippling workflow and sales seriously. Would be nice if someone from the support team could help me with this.

If I could give this app zero stars I would. First off my attachments were wiped from all my products over 1700...they say the app does not store the attachments anywhere so there is no way to retrieve them. Secondly when I open the app it shows all my products have an attachment when hardly any of them do at this point. This has been a complete and total nightmare and has cost me big time in loosing sales. Considering this app is made by shopify I am pretty shocked at how bad it is. I would not recommend this app to anyone. Oh and I have also reached out twice with no response.

I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store. I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer. Digital Downloads works perfect for me.

This app is simple and easy to use. I really enjoy the way it provides basic analytics on how many items were downloaded, how many times, etc.

App works to do the essentials of attaching digital products to a purchase. I wish it were more upfront on its file size limitations. Keep in mind this is a free app so if you'd like more bells and whistles look elsewhere.