Reviews for Digital Downloads

Really hoping this app will get some more features. The ability to upload multiple files, uploads different files per variant, these are my top 2 most desired features. The app works fine, it's just so limited.

Works great. Our customers buy a digital product and the link to the download is on their receipt and also in a separate e-mail. Just what I was looking for!

It doesn` t work. I tried to upload a pdf several times and never works. The link dont refresh and i cant open the link to upload the documents

Works sometimes, but often the files are not delivered and I have to wait for the customer to complain about it. Currently I can´t even send the files manually anymore. Not recommended for professional shops.

Two orders were placed and neither has been able to be fulfilled. Download keeps saying delay and never coming through

Is this app perfect? No, but for what you are getting from a free app it is amazing. I wish it had more options like letting my customers download all their files in their order at once instead of individually. Would be nice if you can add multiple files for listing besides needing it to be in a zipped folder.

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No true step by step instructions so had to figure it out on my own. But works great for me now that I've figured it out. Unlike other available apps, this one is not created in the app screen. 1. Make product first. 2. While still in make product screen, click on dropdown menu under more actions then click on add digital attachment. 3. upload file Now that I've figured it out I will be using it constantly. Can't beat the price for what you get (currently free/unlimited).

It just simply won't work. It goes in circles over and over again but you can't upload a file or anything at all.

Doesn't work. Tried to use this to upload png files for sale and it just keeps saying add product once i hit add digital file. Set on a loop

It works great for me, but it would be even greater if you could add the feature to upload multiple files per item/product. Please and thank you!

Doesn't work. Studied all the tutorials, watched all the videos and nothing helped. It was just an endless repeat of the 'go to product page, turn off channels and save then click add file' page no matter what I did. Total waste of time.

Was working fine but now it's buggy and won't let me add any new digital products. Shame as it worked fine previously

Worked well so far. Didn't have any issues. Download page styling options would be handy to have in settings.

Not working properly, can't add new products, server issues when I go to the app in the admin page.

I use this app to sell digital products and it's straightforward, simple, and lightweight! Definitely recommend to use this app. Really grateful!

Stopped working in December 2021. Cannot add new files! Waiting for support! Pretty easy to setup! I had no idea when I migrated from WEEBLY that my digital downloads DID NOT migrate.

i wouldn't advise anyone to use this app, free or not. lately not one of my customers has been able to receive their downloads after purchase and i have been having to go back and manually email all of them which is time consuming. i have to shut my store down because of this to switch to something better.

Problems, problems, problems. Use the other Digital Downloads apps instead. I changed to one of the other ones and it worked straight away.

So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses so far.

1) App does not open in Safari at all. Developers do not care 2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product 3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a product. Conclusion: it's clear that the app has not been updated for ages.

Hi. I have been using your app to run my business since Feb. 2021 and it looks like my clients does not always receive their digital goods. It seems like the browser they use does not matter. Is there a quick way to make sure my clients always gets what they pay for using your app ?

Generally, the app works. However, there are some issues that would have been nice to deal with. Shopify does not support this app properly. Shopify does not update the app. It's extremely disappointing how Shopify treats users of the app. 1) There is no search by order number, this implies that you have to manually flip through pages of customers, which takes , to get into one particular customers' details. 2) Shopify has not updated an app and around a year ago, it stopped opening in Safari. I am sure if Shopify looks at the stats - a lot of ecommerce store owners use Mac computers. None of my requests through Shopify support lead to any changes. Shopify does not care and does not listen. Which is a bad practice in my opinion. 3) Yes, sure, it's a basic app and on average works well, but download speed can be slow sometimes. Maybe it would make sense to add a feature, where for extra $x download speeds could be improved. But this is a secondary question.

i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.

Why doesn't Digital Downloads recognize that ive added new products to my store ?????? It only show my first product along with the two variants associated.