Reviews for Digital Downloads

I made a Test puchast in my store and after that is shown Preparing your downloads and untill now i didnt get the file!! can you solve this please?

It works! However, the product page should have shown function details of what file types are available to upload, as well as link to the documentation here: https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads You need to create the product as a draft, then find the "Digital Download" button under the More actions menu (next to "Preview"). Then you can publish the product after upload.

this app is okay but the email template is so plain and not customizable to make my own HTML template design I would suggest to make it customizable and use an HTML template on the email template thanks

App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.

This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.

I own an art-based (fantasy maps) and this works perfect for what I wanted. Simple upload of my files (including zip) and instant access for my customers. I did add a custom checkout thank you page for files to be accessed easier by my customers.

We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?

**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone caused me to lose over $1000 in a day due to the fact that I was not able to run ads.

Works okay I guess, but why does it take so long to 'prepare' the digital download when the users hit the checkout? This is a bit of a buzzkill when users have just purchased a product and they have to wait half a minute for a download to be 'prepared'. What needs to be prepared? It's just the same PDF file on a server isn't it? I don't get it. UPDATE: I emailed back and forth with the support team about this and it seems they aren't really interested in creating a better user experience. I've deleted this app now and upgraded to the free version of 'Easy Digital Products'. EDP is waaaaay better, cleaner and more reliable. I highly recommend skipping Shopify's app for digital downloads and instead using Easy Digital Products, it's a far nicer experience.

App is good for the most part but im having issues with customers not getting the download link or the download link not working sometimes. Whats up with that?

Hello; Unable to upload a zip file with 18MB !!!! app needs more work and more improvements. and please remove your brand name when sending email to our customers. Best regards

Great idea but the execution is lacking. Had to remove the app is it was marking unfulfilled order "fulfilled" after sending eBook, which ended up turning into a nightmare trying to figure out which orders had been fulfilled and not fulfilled with actual products. If the app did not do that this app would be GREAT! Hope this is fixed ASAP!

I first heard about this App in a group and decided to give it a try. I first heard about this App in a group and decided to give it a try.

I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.

For some reason, my customers are not receiving the digital file attachment after purchase. Upon checking on their order in Shopify, I see there is note stating, "This order has no digital attachments" despite me confirming that the file is attached to the product in the settings for download. I am having to send URLs manually. However, when I create an order manually, the details do indicate there is a file attached and the file is sent automatically with an email sent.

Good service. I popped questions on the website and got replies almost in real time. Good service. Good service.

it looks like you can only attach one file per link which is kind of odd. Many business ive purchased digital downloads from send more than one file, so im not sure how that works with this app

The app has been great until very recently, I thought the issue was fixed but now it randomly doesn't full-fill orders and I am having to send our manual links, it's generating a few complaints from customers and I am looking into an alternative.

Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.

Good service. I popped questions on the website and got replies almost in real time. Got good sourcing.

Have been using it for a month, with many downloads completed from our customers. Works very well so far, and it was very easy to setup. Definitely 5 stars!

DOES NOT WORK ON MOBILE - have to direct customers to download from a computer constantly. Make this work on mobile and it would be great, make it possible to attach multiple files and it would be fantastic.

Review / Stars based on my opinion and the store I was trying to create for content creators. It's alright, I do videography, photography and capture my own audio files. This app does not support and doesn't show much support for audio/ambient/foley artists and videographers. The reason I say that is, one it does not support .wav files as standard and .mov files or prores files. So those looking to maybe use this platform (Shopify) and this app (Digital Downloads) as a native solution to provide content or assets in uncompressed assets you need to look somewhere else. Unless you're ok with compressing your files in the form of zipping. But if you want to provide the utmost quality, compressing files is not a solution. Sadly Shopify is not a platform for creators in this sense. I'm so sad :(

Ive been using this app since the beginning of my shopify store and couldnt operate without it. Ive had very few issues in the past years and recommend for anyone selling PDFs or other digital content.