Reviews for Digital Downloads

Jasrina Lovecraft Shop

2021-02-14

Malaysia

The upload is very slow/ It takes 30 minutes to upload winzip file to the website. I have check my network, and its damn fast.

2021-02-14

United States

I use this app once a week to send my email subscribers a free download. Just simply add the item as a product, then upload the file using the app. Customers can add the item to their cart from your catalog, enter their email address and it pops up as a download as soon as they check out and also sends it to them in an email! Super easy!

2021-02-04

Ukraine

It worked well for over a year, but now it hardly works. My store sells digital tutorials, now customers are complaining that they can't get the file. I am posting this manually but it does so many times. I now need to explain to everyone why they cannot download their files ... I see that many have encountered this problem and it has not been resolved. I used the Shopify store because they promised that I could use digital downloads. now I can't use it ... I found other apps, they are paid and now I have to pay almost 50 dollars a month for this ... I'm very disappointed ...

2021-01-26

Germany

Some of our customers have problems with the Download. The Download is very slow. We figuerd out, that it is a problem with the Telekom in Germany, maybe. I can send a screenshot from a customer.

Shop Shiba Squad™

2021-01-24

Canada

This app keeps giving me a "server error". There is no support and no explanation for why it's down!

THE PRINTABLE CØNCEPT™

2021-01-21

Canada

Hi, Also NOT WORKING since 48hours, I´m also loosing sales. KEEP. GETTING SERVER ERROR MESSAGE. Please help ASAP

Yournailplugx- Luxury Handcrafted Press On Nails

2021-01-20

United States

This app worked at first and now it's not working at all. It will not let me add any products and it wiped my other digital download product away and you're left with an error message if you try to download the product.

CharmedbyTrina

2021-01-20

United States

Can someone please help me it keep saying server error please help. I’m loosing sales because of this issue this is my third time reaching out for assistance. Again please help thank you very much

Slavica Bogdanov

2021-01-19

United States

Hi. it's a really nice app. what Maximum upload file size for a single product and all the products?

Webdevs

2021-01-17

Germany

Great App so far. I have a question though, is it possible that customers are also able to download the file from their accounts-orders page?

BGF Store

2021-01-16

United States

I use this app to help me with my digital product. It randomly flips from us currency to foreign currency when I post the link on my fb page or click on generated link shopify provided. It caused me to lose money because my clients thought my site was not a secure site. Talked to shopify they were not any help.

Awake Arts

2020-12-12

Germany

Usually the app is doing what it should. If there was not the big BUT: But I have serious problems getting uploads done. It works only in a maximum of 25% of the cases. Sometime yes, sometimes no. Have to wait for a couple of days and then like a miracle it works... Maybe. Of course this is nothing I would call a fully functional app and it is crippling workflow and sales seriously. Would be nice if someone from the support team could help me with this.

On The Fritts Designs

2020-12-06

United States

If I could give this app zero stars I would. First off my attachments were wiped from all my products over 1700...they say the app does not store the attachments anywhere so there is no way to retrieve them. Secondly when I open the app it shows all my products have an attachment when hardly any of them do at this point. This has been a complete and total nightmare and has cost me big time in loosing sales. Considering this app is made by shopify I am pretty shocked at how bad it is. I would not recommend this app to anyone. Oh and I have also reached out twice with no response.

2020-12-04

United States

I find Digital Downloads is quite simple to use. At first I was frustrated that there was no "How To" explanation of how to use the app in the app store. I was putting the cart before the horse. Shopify Help had an easy to understand video on how to use Digital Download. I searched for a How to Use Digital Downloads in shopify help, came accross the "How To Use" video and the rest was a no brainer. Digital Downloads works perfect for me.

Choosing Positivity

2020-12-01

United States

This app is simple and easy to use. I really enjoy the way it provides basic analytics on how many items were downloaded, how many times, etc.

calvinfenner.com

2020-11-26

United States

App works to do the essentials of attaching digital products to a purchase. I wish it were more upfront on its file size limitations. Keep in mind this is a free app so if you'd like more bells and whistles look elsewhere.

Lifua

2020-11-24

Germany

I made a Test puchast in my store and after that is shown Preparing your downloads and untill now i didnt get the file!! can you solve this please?

2020-11-18

United States

It works! However, the product page should have shown function details of what file types are available to upload, as well as link to the documentation here: https://help.shopify.com/en/manual/products/digital-service-product/digital-downloads You need to create the product as a draft, then find the "Digital Download" button under the More actions menu (next to "Preview"). Then you can publish the product after upload.

2020-11-17

Australia

this app is okay but the email template is so plain and not customizable to make my own HTML template design I would suggest to make it customizable and use an HTML template on the email template thanks

2020-11-04

United States

App stopped working due to cookies updates. (It needs to be updated to support the SameSite cookie security changes made to Chrome 80.) Sent multiple emails to the developer. No response. Super frustrating.

2020-10-31

Portugal

This app is just ok. Has basic features that allows to upload big files, but lacks lots of other important features.

2020-10-24

United States

I own an art-based (fantasy maps) and this works perfect for what I wanted. Simple upload of my files (including zip) and instant access for my customers. I did add a custom checkout thank you page for files to be accessed easier by my customers.

2020-10-23

United States

We have a customer that purchased 14 downloads and only received 10 links. I checked the download limits (all zero). The customer also fowarded me all the emails they received, so I confirmed only 10 links. What could have caused this and how can we fix it?

2020-10-21

United Kingdom

We connected clickfunnel to our shopify app with digital file using this digital downloads app but Why is it saying "the order has no digital attachment" when in fact it does?

Pop of Pink Shop!

2020-10-13

United States

**DO NOT USE THIS APP. I would give negative 5 stars if possible. This app almost caused my Facebook ad account to be banned indefinitely due to the fact that a ton of my customers did not receive their files or was not able to download. This app caused my FB page to get negative reviews and a low satisfaction score. I would not recommend this app at all!! I never leave reviews but this app alone caused me to lose over $1000 in a day due to the fact that I was not able to run ads.