Reviews for Digital Downloads

I want to love this app. And for awhile, I did. I've been using it for a few years now. But recently, somehow my digital products are having the "this is a physical product" field mysteriously checked in the admin product pages. I am NOT making this change. It's some glitch. And you know what happens when that field gets checked? The Digital Downloads app deletes your file- without you knowing. Until, that is, your customers complain that that they never received the download link for the product that was blatantly described as an "instant download." To them, it feels like a bait and switch. And I have no doubt that this glitch is affecting my conversion rates, because once a customer goes to checkout, if the file has been deleted by the app, it tells them that their "download" product will be delivered in 6-8 business days! Hello, abandoned carts. I continue to work with support to get this issue resolved. So far, nothing has worked. Am I the only one experiencing this glitch?

We installed this app as we have several ebook type products on our store. It works perfectly, automatically emailing our customers with the link to download without us having to do anything. Only downside is that when you have a mixed order, with both physical and downloadable products you either have to manually email the customer a link or remember that even though the order has been marked "fulfilled" you still need to ship the physical products.

I find this app really quick and easy to use, once I got a good feel for how it works. I have had no issues with it so far and have been using it for a few months.

Very good application and easy to use but I would have liked that it requires the customer info as the name and email before downloading because it's what I needed. But otherwise very easy to use Besoin Primaire www.besoinprimaire.com

great app and seems to work about 70% of the time. usually delivers but sometimes fails to do so. Its also got a little bit of a small file size limit making it hard to use for most digital download videos

I've only started using this app. I'm very happy with it. Thanks. Jason Newland. https://jasonnewland.com/

Awesome app. As you can see all of the bad reviews are from way back years now. This app has improved a lot now!

Great app - need a few changes !! * Need to add a Clear or Delete option to the Download Dashboard !! * Payments need to be verified BEFORE sending the download link !!

Customers can't resend the email to their email accounts if they lost the first email with the download link...

This app needs to only send the download links once the customers payment has been verified. I am losing money because customer put in their credit card details and the link gets sent. I find out later that the payment did not go through but they still get the files. Some people are so dishonest.

Please update the download page to be responsive..

This is a good free app. A couple of things to consider: If you're just selling digital goods on their own, this app automatically fulfills the order by default (sending the customer a download link). Which is good. If you sell a product that is both physical and digital (for example I sell a physical poster, with an accompanying downloadable PDF) by default the app will fulfill this order (or at least the line item in question). This means your order doesn't show up in your list of open orders, so you wouldn't know that there is a physical item that needs dispatching (without relying on being vigilant). To counter this, you can change the settings on the digital attachment to 'manual fulfillment', which stops this. However, if you do this, the digital download link only gets sent to your customer once you've dispatched the physical product (or marked that line item as fulfilled). So if you receive an order on a Friday and don't ship it til Monday, your customer will only receive the download link on the Monday, which isn't great. To make this app 5*, it needs a 3rd setting which automatically fulfills the digital items (sends download links to customer straight away) but also leaves the physical item unfulfilled, so that you can follow your usual dispatch process.

Good app to sell digital stuff.. but it's missing a lot of features.

Almost all my clients write that they don't receive download link. It is written "delayed". So I had 2 bad reviews, because of it. Calling my website scam. And now I have to send manually the purchases to each customer. I suggest to use another application. I am looking for something reliable. Updated: Sorry. The problem was not in application. But in my payment settings. The link won't be sent until the payment is "captured". My mistake was to choose manual payment capture. If you put in auto mode, the link will be sent automatically.

Works as described - no complaints

Really painful to use this app. You must set the download for each product variant. If you have 100s of variants like me, this is a real time suck. After I spent hours configuring the downloads (which I will have to redo anytime I want to make a change to it in the future), I found out that the app's default setting automatically fulfills the order in Shopify. This was a disaster to go through all the orders to track what had been fulfilled or not. If you're selling a digital-only product with only 1-2 variants, this would work. But it doesn't fit my needs.

So far so good! Functionality is exactly as described, and support has been prompt and helpful. :)

This APP automatically fulfills the order even when we set not to do it on shopify checkout settings page. It messes up all of our orders follow up. (After a while we discovered that this is configurable at the app settings, but it forces you to set each variant at a time).

If you sell digital goods, then this plugin is recommended! I have just started using this plugin on my website https://amyandrose.com. So, I will update this review after some time.

Nice app but it only lets me have one download up at a time

this app is amazing, it does everything I need it to do. A+++++

Ok app, but "edit proxy url" settings doesn't work. So you cannot change the default "downloads" url. If you change it, all your digital download links will be broken (not working). Also it uses http as default and there is no way to change it to use https:// And you cannot change the default download button text or text below the button. Two and half stars.

I needed an app that would show the download option at checkout and that would also send an email with the download link. This app is perfect if you sell digital files in your shop.

Great app! Easy to install and set up! Highly recommend!

Couldn't run my business without this app! Most of my customers are n the opposite timezone to me, so it's amazing to know that they can still download their purchases while I'm asleep! It's seamless.