Reviews for Digital Downloads

Works okay I guess, but why does it take so long to 'prepare' the digital download when the users hit the checkout? This is a bit of a buzzkill when users have just purchased a product and they have to wait half a minute for a download to be 'prepared'. What needs to be prepared? It's just the same PDF file on a server isn't it? I don't get it. UPDATE: I emailed back and forth with the support team about this and it seems they aren't really interested in creating a better user experience. I've deleted this app now and upgraded to the free version of 'Easy Digital Products'. EDP is waaaaay better, cleaner and more reliable. I highly recommend skipping Shopify's app for digital downloads and instead using Easy Digital Products, it's a far nicer experience.

App is good for the most part but im having issues with customers not getting the download link or the download link not working sometimes. Whats up with that?

Hello; Unable to upload a zip file with 18MB !!!! app needs more work and more improvements. and please remove your brand name when sending email to our customers. Best regards

Great idea but the execution is lacking. Had to remove the app is it was marking unfulfilled order "fulfilled" after sending eBook, which ended up turning into a nightmare trying to figure out which orders had been fulfilled and not fulfilled with actual products. If the app did not do that this app would be GREAT! Hope this is fixed ASAP!

I first heard about this App in a group and decided to give it a try. I first heard about this App in a group and decided to give it a try.

I have so many customers writing me that they are unable to download their files. Iphone and Ipad. And Safari browser is an issue as well. I've reached out to Shopify Support - but they couldn't solve the problem.

For some reason, my customers are not receiving the digital file attachment after purchase. Upon checking on their order in Shopify, I see there is note stating, "This order has no digital attachments" despite me confirming that the file is attached to the product in the settings for download. I am having to send URLs manually. However, when I create an order manually, the details do indicate there is a file attached and the file is sent automatically with an email sent.

Good service. I popped questions on the website and got replies almost in real time. Good service. Good service.

it looks like you can only attach one file per link which is kind of odd. Many business ive purchased digital downloads from send more than one file, so im not sure how that works with this app

The app has been great until very recently, I thought the issue was fixed but now it randomly doesn't full-fill orders and I am having to send our manual links, it's generating a few complaints from customers and I am looking into an alternative.

Incompatible with Safari. I've reached out to Shopify support about this issue but what you would think would be a fluid conversation takes DAYS for a response and no solution has been achieved or discussed.

Good service. I popped questions on the website and got replies almost in real time. Got good sourcing.

Have been using it for a month, with many downloads completed from our customers. Works very well so far, and it was very easy to setup. Definitely 5 stars!

DOES NOT WORK ON MOBILE - have to direct customers to download from a computer constantly. Make this work on mobile and it would be great, make it possible to attach multiple files and it would be fantastic.

Review / Stars based on my opinion and the store I was trying to create for content creators. It's alright, I do videography, photography and capture my own audio files. This app does not support and doesn't show much support for audio/ambient/foley artists and videographers. The reason I say that is, one it does not support .wav files as standard and .mov files or prores files. So those looking to maybe use this platform (Shopify) and this app (Digital Downloads) as a native solution to provide content or assets in uncompressed assets you need to look somewhere else. Unless you're ok with compressing your files in the form of zipping. But if you want to provide the utmost quality, compressing files is not a solution. Sadly Shopify is not a platform for creators in this sense. I'm so sad :(

Ive been using this app since the beginning of my shopify store and couldnt operate without it. Ive had very few issues in the past years and recommend for anyone selling PDFs or other digital content.

Really nice app that I had problems with, at first, but support was first rate and to my rescue! (it was my fault). Have been using for quite a while and would recommend!

Installed and so far so good. But you apparently have to delete the "download" file before you remove the associated product...

You can only upload 1 digital file. Most of my clients can not download the attached file. I have to switch to another app.

They stole money funds. I never received my payment for $1000. They never responded to me for over 6 months. They are thieves. Do not use them

unbelievably easy to use and setup! thank you ! high recommendations! -------------- Vancouver Campus, 3711 1st Ave Burnaby, BC V5C 3V6 T: 604-409-3249 https://canadianbaristainstitute.com/

I only use this app for one product but it works really well and was easy to set up and run. You can see it in use here: https://halcyonblue.com/products/free-guide-to-uk-cmt-manufacturing

Installed the application on khalarty.store Now testing a free product - everything works fine, files are uploaded, check and additional instructions and a link to download the digital product comes to your mail. Everything is fine! Soon I will test real sales!

pelvi.com have been using Digital Downloads for a year, it's a great free app if you want to offer eBooks.

I have a lot of complaints about exceeded downloads that were not actually downloaded, I have issues with files somehow disappearing after being uploaded successfully without notification, I have issues of orders not being completely fulfilled causing me to manually fulfill them. Currently, they are trying to help find out the issue, I will give it at least 3 stars right now as they are trying to find the issues and the app is not totally a waste of space. But once they get MAJOR issues of sending fixed I think it would easily be a 5 star app if it stays with consistency.