Reviews for Digital Downloads

Stopped working in December 2021. Cannot add new files! Waiting for support! Pretty easy to setup! I had no idea when I migrated from WEEBLY that my digital downloads DID NOT migrate.

i wouldn't advise anyone to use this app, free or not. lately not one of my customers has been able to receive their downloads after purchase and i have been having to go back and manually email all of them which is time consuming. i have to shut my store down because of this to switch to something better.

Problems, problems, problems. Use the other Digital Downloads apps instead. I changed to one of the other ones and it worked straight away.

So far, my customers are getting their downloads. I reached out to customer service regarding a server error I am getting on Safari and Firefox and that the app does not function properly on either of those browsers. They did ask for screenshots of the error message, which I just sent them. However, I don't believe they're going to fix the problem on either of those browsers based their responses so far.

1) App does not open in Safari at all. Developers do not care 2) Impossible to search for a specific order, which is needed when proving chargeback cases, i.e. that a customer has downloaded the product 3) Does not work properly in chrome. When you press add a download, it will go to all downloads and then you have to click back to actually upload a digital file that you wanted to add to a product. Conclusion: it's clear that the app has not been updated for ages.

Hi. I have been using your app to run my business since Feb. 2021 and it looks like my clients does not always receive their digital goods. It seems like the browser they use does not matter. Is there a quick way to make sure my clients always gets what they pay for using your app ?

Generally, the app works. However, there are some issues that would have been nice to deal with. Shopify does not support this app properly. Shopify does not update the app. It's extremely disappointing how Shopify treats users of the app. 1) There is no search by order number, this implies that you have to manually flip through pages of customers, which takes , to get into one particular customers' details. 2) Shopify has not updated an app and around a year ago, it stopped opening in Safari. I am sure if Shopify looks at the stats - a lot of ecommerce store owners use Mac computers. None of my requests through Shopify support lead to any changes. Shopify does not care and does not listen. Which is a bad practice in my opinion. 3) Yes, sure, it's a basic app and on average works well, but download speed can be slow sometimes. Maybe it would make sense to add a feature, where for extra $x download speeds could be improved. But this is a secondary question.

i am unable to download this app to my shopify. i left 3 messages and haven't retrieved a response back at all.

Why doesn't Digital Downloads recognize that ive added new products to my store ?????? It only show my first product along with the two variants associated.

I am not able to use pdf files as a digital download with this app. Is there an application that lets us put pdf docs on our site for downloading?

Used to work great. Now all of a sudden it doesn't work with Shopify Lite even though it says it's compatible. Customers are given an error message that says "shop doesn't have a website yet" when they click the link in their email to download their purchase.

Please explain why your app does not work for my client in UK. Why is it telling them not available in UK. What sense does that make. This is stupid

I did all the configuration of the app, but the email is not being sent automatically to my client, could someone help me? How should I proceed?

This works well to add a single file to a product. However, it is exceedingly irritating to have to make adjustments on the variant level instead of product level. Ex, to change the fulfillment settings from automatic to manual. Or to add files - you have to individually add each file to each variant. I feel like there should be a tick box, or something in the general settings, to choose to make these changes on the product level. If digital downloads are a core piece of your business and you have a wide inventory, I would look at using another app!

MAJOR BUG It has one major problem which needs to be corrected to improve the quality. It is not synced with the Shopify Products Admin. When we delete any product from Shopify admin, it doesn't get deleted from the digital download app. Even we cannot delete it manually afterwards. One more major issue is in my case that its showing duplicate attachments in my digital download dashboard. Means it is showing 2 rows for the same product in the Dashboard Page. When I try to delete one the one is still showing. Its very confusing... it must be rectified as its a bug..

Good while it lasted. I'm on the Shopify lite plan and only needed it to sell PDFs on my website. Now it doesn't work at all - just sends customers to a "this shop doesn't a website page". I've had to manually send my products to customers via email now. Very seriously considering alternatives to Shopify if this isn't fixed.

the app is great despite one issue, when the customer receive the email that contains the download link, it takes him to the download page and there is a "Download Now" button there but it comes with white color so the customers cannot see it and i should send it to them later, and i solved it by changing the background color to gray, but still sometimes the clients cannot see it because the white color is very light to be seen, so can you help me and clarify how to change this color because i tried a lot without any success.

I can attach things just fine, but the customers never get update emails if a product they bought gets updated with a new file. Support is looking into it. Update: It's been 1 month and no word from Shopify Support. The last correspondance made it very clear that this app is not part of what you are paying for when using Shopify and they said that this app isn't made for sending out update emails. They know what the issues is but basically said not to expect a fix. They also said that they do not take any responibility if this apps hurts your business.

Good while it lasted. I used this digital download app for downloadable purchases and freebies on my blog using the Shopify Lite (Buy Button) only plan. Unfortunately, effective end of May 2021 this app doesn't work anymore for Shopify lite/Buy button only users so I have to find an alternative. Otherwise, my experience with Shopify digital downloads was great...while it lasted.

I sell greeting cards with a total of 5 pdf's. Just came to find I can only attach one file per listing. This app is not suitable for that I suppose.

Digital Downloadersを使ってみて 結論でいえばDigitalコンテンツの販売がこのアプリを使うと簡単に実現します。とても便利でオススメします。 ただし問題点も多く混在します。まず商品リストの商品名を変更するとアプリのリストに反映されない！つまり商品名は永遠に訂正できない！ アップロードしたアタッチメントデータを削除しないで商品を削除すると、アプリのリストに削除した商品名が永遠に記載され続ける！ 商品全て削除削除し、新規作成しない限り訂正手段がない！その場合、順番も変えれないのでチェックリストとして機能しない！ など、考えられないバグが存在します。このような問題があるので使用に際して、気楽に商品名を入力するとあとで訂正するのに大変な労力が必要なので使用する方は、この点を十分注意してください。 この点がなければ、とても機能的に優れてアプリなので早急の改善望みます。

No multiple downloads for customers possible! Tried on several browsers and systems: When I purchase more than one digital product, only one is being shown after checkout, only one downlad link is sent to customer. That's a total basic thing which is not working. No recommendation here

欲しかったデジタルコンテンツ販売機能が実装できました！ メールの文章も変更できるし、シンプルなところも大満足です。 とにかく無料が嬉しいです！ランニングコストが膨らんでいたのでとても助かりました。総合評価が何故か低いですが、shopify公式アプリとのネット上で情報もあり安心して実装してみましたが、導入して良かったです。 日本語ではなく英語表記なので、使い方がわかりずらいですがネット上に使い方も紹介されていて、簡単に導入できましたのでご参考ください。いいアプリへのお礼を込めてレビューさせて頂きました。

tribeyarns

2021-04-28

United Kingdom

Used to work just fine, but now doesn't work on Safari at all (yes - I have the latest version), nor does it work on Chrome. Can't add attachments at all. And no help from developer.

Amazing and easy to use, just make sure you capture the payment automatically in the Shopify store payment settings, otherwise, this app will not send the digital file automatically and you have to fulfill the order manually.