Reviews for Digital Downloads

Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!

Not working how it is intended. It was a waste of my time setting up my products, and if I would have gone live with this - It would have been a disaster. I did reach out to support, who told me "Yep, looks like a problem on our end". But judging from the reviews - this looks like an ongoing issue for months now. Not really comforting. Just ended downloaded a different app and it worked as intended.

It needs to support external link for a bigger download or a secure download on another website. And the 5GB limit is... limiting.

I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will have to send manual links to each product they purchased. Seems like really terrible UX, especially when I got an email from Shopify telling me to switch back when the new version was released. Seems like you might want to support previous orders and not create a customer service headache.

Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND

I uploaded the file, but i can't download the file!! Doesn't generated the email or downloadable link!

My customers haven’t been able to download the files once they make purchase. This does not make our store look good

I'm having issues with the app, it wouldn't allow me to add a file. it keeps going to an error page

What happened to the update file option? How do a replace/update a file now? On the documentation page you still have the update/replace option but not in the app...

The liquid variables (attachments) from the e-mail template are not working, How can I solve this????

Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.

something is going very wrong today, I can't upload any files and it keeps saying failed to publish. Update: Thank you for the quick response and fix! Everything is working great now :)

I have a problem with uploading files can you help me One or more of your files failed to save. Please try saving again

If I could upload MIDI Files for digital downloads this ap would be amazing! seems pretty stright forward though

It would be really nice if Shopify had integrated digital downloads in their system because I feel like every app they design just falls to the wayside. I couldn't even get an MP3 file to download properly. Just took me to a new page where you had to Right Click, Save As but I couldn't even save the file correctly. It just wanted to save the audio file as a Browser html file. That was on a desktop, by the way. Can't imagine the headache of a mobile download. Why bother having these apps at all if no one is maintaining or checking to see if there are incompatibilities?

Doesn't work well for products that have multiple page downloads. Most of my products have 2-5 pages to download so I can't offer these as a product at the moment. Disapppointing.

Since last update I cannot access upload from within my product in shopify. "add digital file), error "no such page". But instead have to go the Apps new dashboard, search again for the product and only then can upload. THIS IS A MUCH WORSENED WORKFLOW!! Will you do something about it?

The customer service agent is helping me patiently, so I will update my previous review. I am hoping the app issue can be solved soon, so I can start to sell

I don't understand what the new app accomplishes. I can no longer get unique download links for customers who need to re-download the program. What does this revision do?

Honestly, this app worked beautifully from 2017 - 2022. Then they updated it, now it takes forever to upload anything, Then near the end says upload failed, constantly crashes, doesn't deliver my files to the customers, and has me pulling my hair out in frustration. I am only now reviewing it because it worked fine before! Come on guys, please fix this! And don't say, oh its fine from our end. It's not acceptable. I am only giving it 2 stars because it worked well for a few years. Now it drives me insane! Is it because it's free? I am happy to pay for an app that actually works! Please fix this!

I don't know if it's just me, but I've been using this app recently, but I kept getting a 504 Gateway timeout message. Then it told me the app was outdated. But after a while, the app worked absolutely fine. Is the app working OK?

Unfortunately this app doesn't work for us as we have 15 variants per product and need to send the same digital download to anyone purchasing a specific product regardless of the variant they've purchased. This means we have to tediously add the same download file to each of the 15 variants, for over 80 products! And potentially more as our site grows. Ideally, we should be able to upload a digital file and have the choice whether it should apply to all the variants of that product, or certain variants. A simple checkbox mechanism could achieve this with the question: should this digital download apply to all {x} variants? If checked then we upload our file. If unchecked then we add our files to the respective variants, or different download files to specific variants as is the case with the app currently.

Useful app for my site - but there was a recent change where download file purchases can no longer be automatically flagged as Fulfilled. Is it possible to provide this option again?

The app seems to work fine! When you upload a pdf file to a product it will be sent to the buyers e-mail. The only issue that I had is that I want the pdf to show up at the products so my customers can download it for free (if they want) before buying the product. But anyway this is a free app so I am thankful anyway.