Reviews for Digital Downloads

Great free app which works pretty well for us, but feel this could be very greatly improved in one area which to me seems a simple fix. The emails that are sent out to your customers are nothing like the order confirmation sent by Shopify. All the branding ie logo, images, buttons and colours are missing which makes your email seem very basic and affecting your customers experience. Is there any way to attach your brand logo..? at least to both the download and product update emails...

This app is horrible and unreliable. If you considered using this app for your business just read through the reviews.

The app installs, and with some jerry-rigging, I was able to get it to function. I never got the digital options on the product creation pages like the help pages and tech support used to try to guide me through. My store is still convinced that the single product is both a physical and a digital product, and provides double download links for each digital product. The app is functional, but it looks unprofessional to the customer. I am switching apps.

I don't know what happened but all of a sudden everything fails to publish. even a small 10kb photo fails to publish. I have no way to sell products now. Really need this fixed

Perfekt app, som bare virker. Utrolig nem at benytte og er som man forventer. Den er helt GRATIS! Den får 5 stjerner herfra.

Es bastante buena .....................................................................................

This app worked at one time. It doesn't seem to work at all now. Very embarrassing when customers do not receive downloads paid for. Fix it please!

Half the time the app will not open on my store. When it does i get errors trying to upload .pdf files. i get errors "One or more of your files failed to save. Please try saving again" I have around 100 products with digital downloads. The Issue has got worse the more i add. I don't know how to contact the developer who is shopify?

Not being able to upload pdf file as digital product resolve this as soon as possible or suggest solution

Working Great On Our Website, Very Nice App Looks Great And Professional https://my-premium-manual-source.com/

Hola! la app me parece muy muy buena opción, que hacer en caso de no recibir el enlace de archivo cuando ya realizaron una compra? tengo ese problema gracias!

It needs to support external link for a bigger download or a secure download on another website. And the 5GB limit is... limiting.

Not working how it is intended. It was a waste of my time setting up my products, and if I would have gone live with this - It would have been a disaster. I did reach out to support, who told me "Yep, looks like a problem on our end". But judging from the reviews - this looks like an ongoing issue for months now. Not really comforting. Just ended downloaded a different app and it worked as intended.

I used digital downloads for the first few years my store was open and then switched to an app with more bells and whistles. I have tried out the new version and would like to switch back, but it cannot access orders placed when the app wasn't installed. There is no download link on their order status page and no downloads email. So any customer that needs to access their download again, I will have to send manual links to each product they purchased. Seems like really terrible UX, especially when I got an email from Shopify telling me to switch back when the new version was released. Seems like you might want to support previous orders and not create a customer service headache.

Completely stopped allowing my customers to download their products and this app has tarnished my brand. DO NOT RECOMMEND

I uploaded the file, but i can't download the file!! Doesn't generated the email or downloadable link!

My customers haven’t been able to download the files once they make purchase. This does not make our store look good

I'm having issues with the app, it wouldn't allow me to add a file. it keeps going to an error page

What happened to the update file option? How do a replace/update a file now? On the documentation page you still have the update/replace option but not in the app...

The liquid variables (attachments) from the e-mail template are not working, How can I solve this????

Customers are having trouble with the downloadlink they receive. They are often times redirected to the store, which in my case is not possible, since I am running on the Lite subscription (no storefront) what could be the trouble? This has happened too many times now in a short period of time.

something is going very wrong today, I can't upload any files and it keeps saying failed to publish. Update: Thank you for the quick response and fix! Everything is working great now :)

I have a problem with uploading files can you help me One or more of your files failed to save. Please try saving again

If I could upload MIDI Files for digital downloads this ap would be amazing! seems pretty stright forward though

Fatty Pancake

2023-02-28

United States

It would be really nice if Shopify had integrated digital downloads in their system because I feel like every app they design just falls to the wayside. I couldn't even get an MP3 file to download properly. Just took me to a new page where you had to Right Click, Save As but I couldn't even save the file correctly. It just wanted to save the audio file as a Browser html file. That was on a desktop, by the way. Can't imagine the headache of a mobile download. Why bother having these apps at all if no one is maintaining or checking to see if there are incompatibilities?