Reviews for Digital Downloads

App works for downloading digital images, then it stops functioning properly. Its glitchy. Now instead of automatically allowing users to receive a link in checkout confirmation... it "hangs up" and states there is a delay. When I look in admin, there is an unfulfilled status on the purchase. So instead of automatically fulfilling the order, it hangs up and waits for a response on the admin side. These orders are all digital download and have NO physical products in the order, which will cuase this issue, but we do not have that case. All digital. A second issue, if you add your digital file using the link provided when setting up the produce it will not actually add the downloadable file. You have to do this in two steps. Add your product as you normally would, then go in through the app, find the product and add the download file.

After payment, can you add the download button in the page?

App was working really well for about a year. However, for the past couple months, it's been extremely buggy, and Shopify seems to have no solution. It says 'Unsupported' under the settings page. Files don't upload for me anymore, or they upload but I'm not able to save changes. One of my products has 2 digital files attached, but the app only lists 1. I'm not sure if things are getting sent out properly either. I've tested different browsers, different computers... Nothing... So it's basically become useless, and I'm at a point where I need to migrate to a new app. Pretty frustrating...

I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??

My app is unsupported

Generally the app works well, I've been using it around 5 years, however there are a few issues and things that could be improved. 1. There have been several occasions where downloads have not been sent for a few hours and this has cost me time and stress trying to fix it although it did sort itself out in the end... 2. The main thing that could be improved is adding the download links into the customer account page so customers can download again in future. I'm regularly getting asked if I can send download links again because a customer has changed computers and lost the emails etc. This is a huge pain if the customer has 10+ orders and i have to send one at a time! I have found a workaround for this though! If you open up the list of customers orders and select them all, you can mark them as unfulfilled and then mark as fulfilled again. This will send all of the emails again in one go! You may want to uncheck 'send notification to customer' otherwise they'll get a 'your order is on the way' email too which is not needed! 3. There's no way for a customer to download all files in one go. A zip file would be nice. For example if they buy 50 digital products in one order they will need to download all 50 from different links. It would be much better if it could generate a zip from all of the files and create a single link for that. Hope this helps!

If Digital Downloads no longer working... Just reinstalled it looks like after updating my store version might of cause the API to stop working.

This app has now crashed on me and i have no way to put digital files to download for my customers. On top of that when it DID work itd send a downlaod link for my videos but itd only let my customers VIEW the video, wouldnt let them actually dopwnload it on mobile

Folgender Hinweis steht in der App: "Diese App funktioniert eventuell nicht wie erwartet Digital Downloads muss vom App-Entwickler aktualisiert werden. Kontaktiere sie, um Unterstützung zu erhalten, oder deinstalliere die App." Ansich funktioniert die App ok, fände es toll, wenn Shopify die eigenen Apps für solch eine wichtige Funktion (z.B. Ebooks, Rezepte...) inhouse pflegt und nicht Drittanbieter Lösungen notwendig sind.

Works great for me

I love this app, but I just saw it's unsupported now. I contacted the Shopify Support Team and they told me they won't update it and I should maybe consider other apps... This is sad!

The app has been working for two years with no problems. but lately it's been crashing all the time. And now a message appears: "This application may not work as expected". It's impossible to contact the developer. I don't know what to do.

Ne fonctionne plus... dommage

**THIS APP IS NOT BEING UPDATED BY THE DEVELOPER DO NOT USE**

i dont understand why it keeps saying it unsupported... does anyone know an alternative app

Tienes que actualizar y no lo haces, mi tienda no deja de decirme que desinstale tu app por que no va bien

This is the perfect one for me, easily downloadable. I did trial multiple time to cross check it's download process. This app is the best one to sell digital products online.

We need a actualization!!!!

This app has worked perfectly since I integrated it. The app has not yet produced any errors during downloads. There have been no customer complaints about downloads not working.

How can I reach out to the developers? Shopify is stating the app is unsupported now.

App shows unsupported

Merhaba, uygulama desteklenmiyor uyarısı alıyorum. Bir güncelleme yapılacak mı? Diğer uygulamalar ücretli, bunu kullanmaya devam etmek istiyorum

Keep getting message that says this app may not work as expected, it needs to be updated by App Developer. which is Shopify. you would think since I'm using shopify they would make sure they keep up with their Apps, so peoples sites work properly.

The app shows unsupported and dropped all of our download files?