Reviews for Cleverific: Order Editing

We use Edit Order on our wholesale watches & jewellery website www.sell4profit.co.uk this app is excellent in many ways, 1. You can edit orders easily in case any out of stock items for any order 2. The customer gets updated that we have made changes 3. Refunded amount goes straight back to your customer's bank account 4. Saves hours of manually admin work you would need to do if you did not have this app 5. Easy and reliable app Overal this is the most useful app for updating out of stock orders, simply the best Sell4profit LTD http://sell4profit.co.uk

Great app and support so far. It does what it promises and does it well. Looking forward to more advanced features as the app grows.

Great app and crucial part of our business workflow now!

Quite handy. Especially looking forward to the upcoming additional payment request feature. Helpful customer support as well. :) Highly recommended.

We've been using this app for over a year, and it's very useful for our business. The developers have been very responsive to our questions, also.

This is app is critical to our business. I use it several times per week. We are constantly receiving emails from customers that they need to change a size, or color, or style, or combine shipping, etc. etc. Without this app, I would have to cancel their order and rely on the customer to place a new order. A percentage of these situations would always result in a lost sale, but not anymore. We also offer an option for a customer to send us their measurements & then we will determine their correct size. In this instance the customer checks out with a generic SKU (Style/Color/MeasureForSize). This app allows me to enter the size that we determine for the customer and select the correct SKU in order to keep our inventory in balance. The app also helps me keep track of returns/exchanges. I'm surprised that Shopify doesn't have this built into their product for everyone to use. It seems like a no-brainer home run. I wish that it worked with my Shopify POS + I wish their was an option to send the customer a bill to capture additional funds when an 'edit order' results in an additional charge. (ex: a customer decides to change their order for a less expensive style to a more expensive style). As far as I know the app only allows you to issue refunds, and not request additional funds. *Update after more than 2 years of using this plugin, I still rely on it multiple times per week. -Edit Order now offers the functionality to request additional funds from a customer. This is an terrific enhancement. Thank you! -I would still like to see the Edit Order functionality built into the POS software.

Vegetable And Butcher

2017-12-06

United States

Great so far! The app does exactly what we need it to do and integrates seamlessly with our back-end processing. The Cleverific team has also been incredibly responsive and helpful when we've needed assistance. Highly recommend!

Kona Mountain Coffee

2017-12-05

United States

Really easy to use and the customer service was excellent!

What a lifesaver of an app! I feel it adds an extra level of customer service. The number of times customer phone or email after placing an order wanting to make changes makes this app priceless. It makes life so much easier and saves messing around with scrapping old orders and creating new ones.

Super useful! I wish I could use the Payment Request feature!

Brazyn Life

2017-11-23

United States

Solves a huge problem that Shopify presents to most e-commerce businesses. This app has an amazing menu of functionality, is easy to use and install, has great customer support, and integrates well into the backend of the store. The team that built it also sounds like a cool group of people. Highly recommended!

Ziplinegear

2017-11-22

United States

This app has been great. We have customers call and make changes to their orders all the time and it's a snap with this app. There are some limitations, but when I ask about them, the developer seems to be receptive to helping make changes. Thanks guys, this app is great!

This is the best order editing app we've found. Super easy to use and allows for adjustments on practically every aspect of the order including billing and shipping address, customer contact information, adding or removing line items, adjusting unit prices, changing SKU's, and changing shipping methods. The payment request feature is super easy to use, and makes adjusting order totals super quick and painless for both us and the customer. Highly recommend.

Koraled

2017-11-20

United States

I highly recommend this app. It's been a lifesaver.

Finally an app that allows me to change an order after its been placed! Only reason why not 5 star is when an order has already been fulfilled, and you edit the order it automatically sends the fulfillment request again which can get confusing.

We've utilized Edit Order nearly every day for the past two years. We utilize preorders and customers often want to make changes to their order before the product arrives. Without Edit Order, we'd have to cancel and rekey these orders. Also, whenever we have a question, the Edit Order support team responds quickly with the information we need to take care of our customers.

I really think this will be exactly what we need as soon as payment requests roll out to all stores. It's so nice to be able to edit the orders instead of leaving notes that sometimes get missed!

Fanatik Bike Co

2017-11-10

United States

We've been using it every day for over a year now - great app, great support. Looking forward to Payment Requests!

Edit Order has been an invaluable feature of our online store! We wouldn't be able to use Shopify without it. Highly recommend

We've been using this app for a while now and it's extremely helpful!

Edit Order has been extremely helpful in our Shopify store. We are constantly needing to modify customer orders and this is the best way to do it. We are also excited about the coming functionality of the app sending an invoice when the order is changed and an amount is due. Thanks Cleverific!!

SUPER excited for new payment feature. Couldn't live without the App for adding LIPs (line item properties) to orders! Thanks for the great APP!

This app was almost 100% perfect but now that they are going to start offering payment requests within the app it has reached perfection. Thank you!

Great support team, they respond within minutes sometimes :) We mainly use this to add free samples products to our subscription user's recurring orders, and have not had any issues. We tried a few other apps before finding Edit Order, but they were a bit clunky and the process of editing orders took longer, putting additional strain on our ops. Excited to see some automation flow features added to the capabilities of this app in future release!

We couldn't operate our business without Edit Order. An absolute necessity for us to create wholesale orders with customized order numbers, part numbers, item descriptions, pricing, etc. Customer support is super helpful and will work to resolve any issues as quickly as possible and they follow up to make sure the problem has been resolved to your satisfaction; they are very easy to work with.