Reviews for Cleverific: Order Editing

Super easy to set up, terrific customer support - so far customers love it and use it saving our customer support team loads of time, racing to update orders before the UPS pickup arrives.

Cleverific has been a game changer for our ecommerce business. Address changes were the number one customer service request we were fielding on a daily basis, often causing frustrations when our orders shipped out faster than the address changes could be communicated. Adding a 15 minute hold to our order processing to allow for customers to adjust addresses themselves has already cut down on the number of requests we're recieving in just a few weeks of having the app installed on our website. I couldn't recommend this app enough!

PensXpress

2025-03-20

I can't recommend Cleverific Order Editing App enough! This tool has completely revolutionized how I manage my Shopify store. The automation features are incredibly powerful, allowing me to streamline my workflow seamlessly. Whether it's updating multiple products in bulk or making quick edits on the fly, this app handles it all with ease. The user interface is intuitive and user-friendly, which makes the learning curve minimal even for someone who isn't tech-savvy. The efficiency gains I've experienced since implementing Cleverific have been tremendous, freeing up valuable time to focus on other aspects of my business. If you're looking to optimize your Shopify operations, this app is a must-have. It’s definitely worth every penny!

We had a complex headless Shopify marketplace need, and Cleverific—especially Andrew—went above and beyond to help us solve it. Not only do they do excellent work, but they’re also incredibly easy to work with. Their transparency in pricing, kindness, and fairness set them apart, making the entire process seamless and stress-free. If I could give 10 stars, I would—it’s a bummer I can only give five! I couldn’t recommend working with them enough. Thank you so much! It really was a pleasure to work with you and your team to find solutions to your needs. We look forward to working with you directly again in the future!

Has a setting that refunds edited orders by default, automatically enabled. App in no way lets you know that it will be refunding orders by default. Support was no help as far as cancelling the refund we did not approve. Potentially massive problem, we are currently at the mercy of our customer being willing to pay a second time after receiving everything already. We're sorry that the default behavior of the app didn't work out for you. While it's been a successful default behavior of our app for nearly 10 years, but we understand your frustration that you didn't feel adequately informed about it. Unfortunately, Shopify doesn't allow refunds to be voided or reversed no matter how soon after the refund is issued. If we could have done such a thing, we absolutely would have. Good luck in your future endeavors.

We had an issue with Shopify when they released a new update for their software but Cleverific fixed the problem very quickly which was great! Thank you to Laura at the Cleverific team! She was very fast to respond and assured me the issue was being fixed and looked into.

Wonderful app that opens up more editing options than the Shopify standard editing! We work a lot with line item properties and it's great to have a way to edit those on an order. It's also a great way to change an order from Local Pickup to Shipping, if a customer changes their mind. The customer service is also great. They recently added a requested feature to prevent using the Advanced Mode on Managed Markets orders (short version - not a good idea to use it on those). That will undoubtedly save us, and probably some other merchants, from future headaches.

The app is really good and convenient to use. The support team is so helpful and replies fast.

Cleverific Order Editor has reduced our CX load significantly. It works well, is intuitive for customers to understand, and is easy to set up.

This functionality should have been built in , but with this app it makes editing orders easy.

Highly recommend. The team delivers great and prompt service to any enquiries, and the app fulfills all of our needs.

ThirdLove

2024-11-22

We've used this app for years and it is tried and true. When a rare issue does come up, their support is quick and responsive. I definitely recommend it!

App works great. Very satisfied with this app. Customer support was very helpful and quick. Laura helped us fix our issues and followed up to check on us as well. Highly recommend this app.

We're using this app for years and we're very happy with it. When we havea problem, the customer service answer quickly and give a good solution directly. We recommend this app to edit order in Shopify.

Cleverific is the best order editing app we have found for reliability, functionality and customization. We just haven't found anyone that can beat them! The team keeps the app running and they add new features that help the editing process go smoother than ever. If there is an issue, they can fix it quickly which is very important to us. If you need an app that let customers edit their orders automatically then this is the app!

Perfect app!!! Unfortunately too expensive for small businesses.

TL;DR: Came for the app features, stayed for the amazing support. Full story: When I downloaded this app last week, I reached out to their support team to ask a question about one of the their features, and got a helpful reply within minutes. This week, they reached out to see how the solution worked for me, and when I asked a few more questions about some new features that they launched this week, they replied immediately there too. I can't recommend them enough. This app has a ton of features, and a fantastic team to help whenever you have a burning question. 10/10.

Awesome app and amazing customer service!! Highly recommend

This app is good. We sometimes use it to duplicate orders because Shopify locks many aspects of the orders depending on their status, so this lets us kind of get around that problem. You can also use it to work with bundles of products more easily (expanding a single product into a group of products automatically) and it has automation aspects that you can use in Shopify Flow. Also, their support and product development folks were very helpful when we were requesting a new feature -- they got the feature set up for us and we were able to use it not long after that.

Their customer support team is fantastic! When I needed assistance, Laura was quick to respond and kept following up until I had what I needed.

We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem. Our customers have really enjoyed this experience and utilize it quite often. Highly recommend Cleverific for all your order editing or order cancelling needs

Solgaard

2024-05-22

United States

App works great. Support team is also fantastic, responsive, and understanding. Highly recommend.

Some of the best support I've received from any company. When I started using Cleverific, I thought it was alright. It gave us the order editing needs that Shopify didn't have natively. But then one day Cleverific's support team reached out to me and asked if I wanted to chat, and I'm so glad I did. I was only using a fraction of what Cleverific had to offer! With their help, I was able to get their customer portal installed on our site, and it's a game changer. (Our own customer support team says this is the most helpful thing we've done for them since we started using Shopify.) Cleverific's support team continues to reach out and check in regularly, and together we're making things even better for our customers. If you don't want to go alone, go with Cleverific.

Ended up not using the app but I wanted to say that the support was great!

Function of Beauty

2024-03-20

United States

Their platform is intuitive and customizable. With their support, we've improved our customer service capabilities significantly, enhancing the overall experience for our customers.