Reviews for Cleverific: Order Editing

We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales. Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show up sometimes. Support is available through chat which is not immediate but within 24 hours. If you are often modifying draft orders it is a useful tool

Very highly recommended. Customer service is top notch. Any questions that you may have, they respond right away.

Great app, and great support

1st top notch support, fast turn around when you need it, but guess what, most of the time you do not even need to reach out to support because it just works :) I have been using Cleverific Order Editor for the past 5 years and its addressing Shopify Native Edit missing features like editing shipping fees, taxes, and much more. We are able to provide faster turn-around to our customers when changes needed to be done to their orders. Highly recomemnded :)

Even though they were unable to resolve my issue due to a compatibility issue beyond Order Edit's control I found Laura very helpful and easy to work with. Keep up the good work!

This has allowed us resolve a number of order tracking and outgoing inventory issues. The only frustration is that Shopify doesn't allow for the original order to have shipping changed without recreating the order. Customer Service did a great job of explaining the workaround but I hope shopify allows for better integration for B2B sites.

MagBak

2023-11-01

United States

Cleverific Order Editor is easy to use with its user-friendly navigations and features. Their customer service is superior, with their quick replies and prompt solutions.

Stone Candles

2023-10-24

United States

Cleverific team is so good at handling customers. They've been very helpful to us on every question that we have. It is nice to have this app for editing orders. Kudos to Laura and her team for doing a great job and having a wonderful app!

Functions are exactly what we need, but what's impressive is their customer service - they actually follow up with your enquiries! I mean, real follow ups, like they follow through till you respond further and the issue dealt with.

What a fantastic App! I found them initially after I had an order that I needed to edit, and Edit Order was exactly what I needed. I found the App very straightforward and an asset for my business! Thanks so much!!!

Saves time. Time = money. Good deal. I mainly use edit order to pull abandoned carts and create usable orders out them in a few clicks. Previously we would have to manually type up abandoned carts into a separate order. Edit order has saved us a ton of time by this feature alone.

Have tried Edit Order out, and we are eagerly awaiting the rollout of Customer Portal. Hope to be kept in the loop.

I don't know what we would do without this app. It solved so many problems relating to editing orders and it couldn't be easier or more comprehensive. I highly recommend it.

Cleverific has become the bedrock of our business operations since we migrated to Shopify. Dealing with Laura, Andrew and the team has been the biggest joy. Nothing is too much trouble and work gets done quickly, accurately and most importantly with a CAN DO attitude. I honestly don't think we would be on Shopify if not for Cleverific due to the complexity of our business processing and how easy things have been made thanks to Edit Order by Cleverific. I only wish the team was in the UK so I could take them our often to thank them in person! Thank you!!! Sincerely. Ivanna

We used this app to help edit our orders whenever customers send in their requests. We love the “send payment” feature especially when we have created the order and require a prepayment from our customers. Customer service is friendly and responsive, all in all a great app with good support.

310 Nutrition

2022-07-06

United States

This app has the best user experience of any edit order app I have used thus far. I use this app to edit orders due to OOS items or back order issues. Edit Order by Cleverific's 'advanced mode" makes it easy to adjust pricing, discounts, and even adjust which kind of notifications customers get. If you have edit order needs that native edit from shopify cannot manipulate GET THIS APP!

Edit Order is absolutely fundamental to our workflow. It just works, cant recall a single issue. Obviosuly Shopify should handle this natively, but that applies to about a 1000 other things, once you accept it doesnt - just install Edit Order and get on with running your store

I run e-comm ops for multiple clients and I always suggest they install Edit Order by Cleverific. It gives the power and control back to your customer service team to edit and invoice for add-on products, shipping etc as well as correct mistakes made at checkout. It even allows you to edit orders older than 60 days, which other Edit tools built into Shopify do not. I couldn't imagine running a store without this.

It sounds so easy and it is easy to make changes...until you find out it creates a new order in place of the old one which created more problems for me to fix. With the way my system is set up this won't work for me and I really wish it would have. Beware that the duplicate order will show up in your Shopify reports which will inflate sales.

He provided very speedy support to me, who lives on the other side of the globe. Thank you very much.

SUITS OUTLETS

2022-01-24

United States

We've been using this app for 2 years. It's a great app and the customer service is very responsive. Thank you for all your help.

Alegria Shoes

2022-01-20

United States

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

The app worked really well for our flows. Had an issue once and customer support was really quick in responding. Laura who assisted us was very accommodating.

This app is great for making quick changes to orders in a compliant manner. When we encountered an error with the service, their client care team worked expeditiously to resolve the situation, and check in with us later to see how things were going. Thanks kindly!

Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.