Reviews for Cleverific: Order Editing

Must have for any Shopify store!

This makes exchanging products a lot easier.

This app is great. It allows us to edit the orders, create orders, refund to credit card or paypal immedietly, shows the remain available inventory. Simply, it allows us to provide a great customer services especially if they have to exchange, refund, edit, special discount, new order, add products that are not available online, The only one thing that need to be fixed is the discount. We prefare to chose either (amount) or (percentsge) so it make the calculation pased on. Keep on the good work.

This app has totally screwed up our daily numbers. Duplication of edited orders, payments and fulfilment that can't be edited to reflect the date of transaction. Customer support is terrible.

Knitted Belle

2016-10-24

United States

Did not work well for us. Every time we edited an order, it screwed up our Shopify sales numbers. Started noticing inventory issues created after editing orders with those specific items (inventory would be wrong). Not sure what was going on. Don't have time to mess with it. It is making more work for us than it is worth. Support said there is no way to get around the sales numbers being wrong after editing an order. I use those numbers for lots of things, and hate that this app screwed them up.

We had 2 small issues after there was an upgrade to the Edit Order App. Drew assisted us efficiently and was extremely friendly. Great customer service!

This app... what can I say besides we wouldn't be able to run our store without it! It's hard to believe Shopify doesn't have this functionality, but thank whatever god you pray to that this app exists. You won't be disappointed!

Support isnt quick and when customers placed orders, we needed to be able to adjust the shipping. Well it doesn't tell you if you have to charge shipping costs separate or if it does thru the system because no credit card info was given to us to run the remaining balance. It really has hiccups in the system, it wasn't was for us at all.

Easy to use! Adds some much needed functionality!

This is a great app, just overpriced.

It's great! This app makes my life easy. I couldn't run my business without it. Every type of business has it's own special needs, and Edit Order addresses that. Drew in support has been a great help anytime I've had questions.

tested... really not very functional. Makes it awfully confusing. And this could be issue with shopify vs with app developer. All edited orders get duplicated. And all things about that order get duplicated, including status, payment, archive, etc. Editing an archived order results in, another archived order. And no way to change shipping status or archive.

The app caused more problems than it solved. Rather than editing an order, it actually created an additional order. Both orders wind up in the shipping que which just creates an opportunity to screw up...especially since they are not consecutive orders. In addition to this headache, both orders show up in your daily revenue even though the original order was refunded. It totally screws up accounting. Do not install!!

Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend - Philipp, Co-Founder at www.FYF.io

Thoroughly recommend. This app is an essential for us to run our business and it now works for us. There are still a lot of improvements we would like but the good news is that communications with the new owners don't go into a black hole. They are very responsive and inspire confidence that they are listening and really care about their customers. A refreshing change!

I read several reviews about the developers abandoning the app, but it seems that it has been bought by another group now. I have been in touch with them, about starting to use the app with our store, and I have to give them a 5 for great customer service. Very helpful prompt replies to emails, and willingness to consider the unique needs of my store as they continue to develop and improve the app.

DO NOT INSTALL -- the developers have abandoned this app and support emails are bouncing back. Shopify needs to remove this from the app store immediately.

Was awesome while working .... for no reason it has stopped working and the page won't load. Previous emails on another issue have gone unanswered.

QALO

2015-06-12

United States

Works great WHEN IT WORKS. Looking to see what we can find in the way of alternatives because we are beginning to question its reliability. Its currently (and it has done this a couple of times the last few months) not loaded at all. And customer support is IMPOSSIBLE to get a hold of.

Distil Union

2015-06-03

United States

Love this app, but now it's not loading... As other reviews have said your support is terrible as multiple questions I've had are still unanswered. I figured those out myself but now that the program simply isn't working I'm at a loss. Update: It seems that they have added a Helpdesk software! The app is truly wonderful! Shopify should take note. Now that their support is improving things are perfect!

Edit Order is an amazing app. Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform. It makes it possible to process phone orders for existing customers and exchange products for sizes or styles easily. Support is great and they are always up for suggestions on new features.

This app was working great! But now is broke and no answer from support - looks like from the reviews that I'm not the only one.

I'm not sure why some of the commenters below are so negative. So far the app has been really excellent and fills a really critical role - both editing old orders and adding new orders. Highly recommended. Update: They don't respond to emails, and editing an order breaks the fulfillment settings on the product.

Nice app! I don't remember writing this review, but maybe I did; however, let's be real... $19 per month to change a "regular" to "large?" That's basically what it is, something Shopify should have inherently in their cart/software is 2/3 the cost of the entire thing??? I just can't comprehend this, maybe someone else can enlighten me about it? I suppose it's not the fault of the app creators, but again, I can't imagine why they needed to increase the cost? What sort of issues/comments/concerns could come up with this sort of thing that would need multiple support reps and programmers? Add that to the fact it's really one of two edit order apps then I'm puzzled why the $19 price tag. I'm going to try and go with StitchLabs for $29, only $10 more and I get a full inventory app too.

I had to delete this app also! It was working, now it is not! No valid support obvious.