Reviews for Cleverific: Order Editing

Great customer service and support! Thank you! :)

I have a relatively new store and have been using Edit Order for about a month now. I love it! It really does make the process of editing an order much easier. I especially like the notes it automatically adds to the order fulfillment screens in Shopify which make it great for keeping track of what edits were done to an order. Also, support by the developer has been terrific so far. They quickly responded and clearly explained several points that this Shopify newbie didn't quite understand, even offering advice on how to get accurate sales data reports from Shopify. I highly recommend this app!

Really amazing and speedy support and a great app for anyone with a Shopify store. So annoying how most of these functions aren't native to Shopify, but these guys make life a lot easier. Thank you!!

Great app, saves us a lot of manual inventory adjusting, and it looks professional - rather then pen and paper method of editing invoices!

Great service and super helpful

Found it pretty useful the one time I needed it. It "uncancelled" an order and created a new one with a similar order number and captured payment. Couldn't bring myself to pay monthly for it though as that use case was a one-off for me. Really should be built into shopify, but if you need the functionality, I wouldn't hesitate to grab it.

Excellente App. I was having issues with a few of my orders and with this app it was resolved within 5 minutes. Customer service replied very quickly and went the extra mile to help me resolve this rapidly. I definitely would recommend this to people who have Shopify stores.

We use Edit Order on our wholesale watches & jewellery website www.sell4profit.co.uk this app is excellent in many ways, 1. You can edit orders easily in case any out of stock items for any order 2. The customer gets updated that we have made changes 3. Refunded amount goes straight back to your customer's bank account 4. Saves hours of manually admin work you would need to do if you did not have this app 5. Easy and reliable app Overal this is the most useful app for updating out of stock orders, simply the best Sell4profit LTD http://sell4profit.co.uk

Great app and support so far. It does what it promises and does it well. Looking forward to more advanced features as the app grows.

Great app and crucial part of our business workflow now!

Quite handy. Especially looking forward to the upcoming additional payment request feature. Helpful customer support as well. :) Highly recommended.

We've been using this app for over a year, and it's very useful for our business. The developers have been very responsive to our questions, also.

This is app is critical to our business. I use it several times per week. We are constantly receiving emails from customers that they need to change a size, or color, or style, or combine shipping, etc. etc. Without this app, I would have to cancel their order and rely on the customer to place a new order. A percentage of these situations would always result in a lost sale, but not anymore. We also offer an option for a customer to send us their measurements & then we will determine their correct size. In this instance the customer checks out with a generic SKU (Style/Color/MeasureForSize). This app allows me to enter the size that we determine for the customer and select the correct SKU in order to keep our inventory in balance. The app also helps me keep track of returns/exchanges. I'm surprised that Shopify doesn't have this built into their product for everyone to use. It seems like a no-brainer home run. I wish that it worked with my Shopify POS + I wish their was an option to send the customer a bill to capture additional funds when an 'edit order' results in an additional charge. (ex: a customer decides to change their order for a less expensive style to a more expensive style). As far as I know the app only allows you to issue refunds, and not request additional funds. *Update after more than 2 years of using this plugin, I still rely on it multiple times per week. -Edit Order now offers the functionality to request additional funds from a customer. This is an terrific enhancement. Thank you! -I would still like to see the Edit Order functionality built into the POS software.

Great so far! The app does exactly what we need it to do and integrates seamlessly with our back-end processing. The Cleverific team has also been incredibly responsive and helpful when we've needed assistance. Highly recommend!

Kona Mountain Coffee

2017-12-05

United States

Really easy to use and the customer service was excellent!

What a lifesaver of an app! I feel it adds an extra level of customer service. The number of times customer phone or email after placing an order wanting to make changes makes this app priceless. It makes life so much easier and saves messing around with scrapping old orders and creating new ones.

Super useful! I wish I could use the Payment Request feature!

Brazyn Life

2017-11-23

United States

Solves a huge problem that Shopify presents to most e-commerce businesses. This app has an amazing menu of functionality, is easy to use and install, has great customer support, and integrates well into the backend of the store. The team that built it also sounds like a cool group of people. Highly recommended!

This app has been great. We have customers call and make changes to their orders all the time and it's a snap with this app. There are some limitations, but when I ask about them, the developer seems to be receptive to helping make changes. Thanks guys, this app is great!

This is the best order editing app we've found. Super easy to use and allows for adjustments on practically every aspect of the order including billing and shipping address, customer contact information, adding or removing line items, adjusting unit prices, changing SKU's, and changing shipping methods. The payment request feature is super easy to use, and makes adjusting order totals super quick and painless for both us and the customer. Highly recommend.

Koraled

2017-11-20

United States

I highly recommend this app. It's been a lifesaver.

Finally an app that allows me to change an order after its been placed! Only reason why not 5 star is when an order has already been fulfilled, and you edit the order it automatically sends the fulfillment request again which can get confusing.

We've utilized Edit Order nearly every day for the past two years. We utilize preorders and customers often want to make changes to their order before the product arrives. Without Edit Order, we'd have to cancel and rekey these orders. Also, whenever we have a question, the Edit Order support team responds quickly with the information we need to take care of our customers.

Fanatik Bike Co

2017-11-10

United States

We've been using it every day for over a year now - great app, great support. Looking forward to Payment Requests!

I really think this will be exactly what we need as soon as payment requests roll out to all stores. It's so nice to be able to edit the orders instead of leaving notes that sometimes get missed!